fitzburg tire company
Post on 09-Jun-2015
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Fitzburg tire company
An American Project in Cuernavaca
Overview
•Ann BlockV.P., Overseas Operations
•Max BiermanGeneral Construction Manager
•John PerkinsBierman’s assistant
•Leopoldo Sanchez GarciaChief Engineer
•Maestro Miguel MunozSubcontractor
•MexicanWorkers
Existing situationDifferent problems:
• Communication
• Intercultural differences
• Ethics
• Management
• Costs in excess of those projected
• Construction behind schedule
Communication
- •Language barrier
• Misunderstanding
• No communication Bierman/workers
+•Sanchez’s experience
• Many meetings & reports
Intercultural Differences
Americans
• Respect the schedule and the deadline
• Individualistic culture
• Abolish the siesta
• Money is more important
Mexicans
• Doing well is more important
• Spirit of solidarity
• Keep the siesta
• Title and position is more important
Ethics
+• Get wind of a new
way of thinking
• Sanchez’s explanation
-• Bierman, self
centered
• Fitzburg isn’t conversant
Management
Americans
• Bierman wants to fire Munoz
• No talk between John and workers
• Good engineers
• American way of working
Mexicans
• Sanchez wants to hire workers
• Munoz has to be directed but work well
• Mexican way of working
Statement of Problem
HOW CAN WE SOLVE THE INTERCULTURAL
PROBLEM?
Bierman loses control on the project and we waste too much
time and money!
Solution 1Do nothing
+• Mexicans are more
efficient
• Good work
-• Increasingly late
• A big waste of money
Solution 2Establish bonus
+• Working faster
• Motivation
-• Bad atmosphere
• Maybe sloppy work
+• Fewer
misunderstandings
• Workers will appreciate
-• Form a new assistant
• Fire a good engineer
Fire John Perkins
Solution 3
+• Work will be
completed faster
• No more time and money waste
-• Mexicans are
unhappy
• No respect for workers and culture
Abolish the siesta and fire bad
workers
Solution 4
Solution 5
+• He is the real
problem
• Respect Mexican way of work
• Better atmosphere
-• Maybe the new one
is not better
• Same overcosts and delay
Fire Bierman
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