flexible spending accounts post-enrollment administered by wageworks, inc....
Post on 14-Dec-2015
223 Views
Preview:
TRANSCRIPT
Flexible Spending Accounts Post-EnrollmentAdministered by WageWorks, Inc.
1492-WW-FSA-Deck-New-Clients (Nov 2008)
Post Go-Live System Site Access
Account Registration Account Features Account Activity
Participant FAQ’s My Card Doesn’t Work Will I Receive a Statement? Where is My Reimbursement? My Card is Suspended How Do I Send A Pay My Provider?
22
Online Account Access
3
Participant loginavailable 24/7
First Time Users will register the first time they access the account.
Register Once / Login 24/7
4
The first time you login to the site, you will need to confirm data we have in our system to confirm your identity.
Online Features and Functionality
5
One Dashboard for all FSA / HSA Plans Health Care Dependent Care
Request Additional Cards for Dependents
6
View Account Activity
7
Online monthly statement
Paper Statement will be sent only if we are requesting Card Use Verification Participants that opted for paper
will receive a post card 2 months prior to the end of the plan year
Statements
8
Participant Questions
9
My Card Doesn’t Work
Will I Receive a Statement?
Where is My Reimbursement?
My Card is Suspended
How Do I Send A Pay My Provider?
Post Go-Live Participant Frequently Asked Questions
1010
Enrollment – Enrolled In Current Plan Year? Log into your account at www.wageworks.com Call WageWorks at 1-877-WAGEWORKS (924-3967)
Card Activation – Did you Activate Before Use? Call 1-866-363-4128 and follow the prompts to activate the card
Are You At A Qualified Merchant? Non-healthcare providers must be IIAS-certified to accept the card Go to www.wageworks.com/iias to confirm if your merchant is qualified
Account Activity – Is Your HC Card Suspended? Have you checked your account to verify all your card transactions have
been properly adjudicated or to confirm your available balance?
My Card Doesn’t Work
1111
Card Status Issued/Activated/Suspended/Expired Click “Health Care” tab Click on “Check on Card Status”
under “Manage My Accounts”
My Card Doesn’t Work
12
Card Doesn’t Work – IIAS Merchant List
13
Check www.sigis.com for updated list
Account Status Click “Health Care” tab Health Care Dashboard provides account summary information
My Card Doesn’t Work
14
Card Transaction Status Click “Health Care” tab Click “View Account Activity” Click “Card”
My Card Doesn’t Work
15
Did You Enroll For The Current Plan Year?
Do You Have An Email On The System?
Is Your Email Or Mailing Address Information Accurate?
Do You Have a SPAM Filter For Your Email?
Go Green: Paper Statements Are Mailed Only If a Receipt is Required to Verify a Card Transaction If you are enrolled only in a DC FSA you will have to go online
to view your statement
Monthly statements are available online Log into your account at www.wageworks.com Call WageWorks at 1-877-WAGEWORKS (924-3967)
I Didn’t Get a Statement…
16
Click “Health Care” or “Dependent Care” tab Click “”View Account Statement”
Statement Pickup
17
Did You Enroll For The Current Plan Year?
Did You Fax All Legible Receipts With Your Request?
Did You Sign Your Reimbursement Request?
Is Your Mailing Address Or Bank Account Information Accurate?
For Dependent Care Accounts, Have Your Payroll Deductions Posted To Your WageWorks Account? Log into your account at www.wageworks.com Call WageWorks at 1-877-WAGEWORKS (924-3967)
Where is My Reimbursement?
18
Claims Status Click “Health Care” or “Dependent Care” Click “View Claims & Payments” Click “Claims”
Where is My Reimbursement?
19
Claims Status – Additional Details From previous screen, click on link under “Pay Me Back Line Items”
Where is My Reimbursement?
20
Click “Health Care” or “Dependent Care” tab
Click “”Edit My Profile”
Confirm mailing address and bank account information are correct
Where is My Reimbursement?
21
Where is My Reimbursement?
22
Complete and sign your Card Use Verification Form
Fax the form with legible proof of expense to WageWorks
No receipt? No problem Provide a “substitute” receipt for another eligible expense not
purchased with the spending card
Submit a Pay Me Back request for another eligible expense not purchased with the spending card
Remit payment for the unverified transaction amount
It can take up to three (3) business days to process the proof
It can take up to another three (3) business days to restore the spending card privilege
My Card is Suspended, Now What?
23
Click on “Health Care” tab
Click on “Card Use Verification Forms” Status of the CUV is available 24 to 48
hours later
If denied, the card will remain suspended
If approved, the card will be reinstated within three (3) business days
If you provided a valid email address, you will be notified of the status of your CUV
I Submitted My CUV Form, Now What?
24
Detail Feedback on CUV
25
Click on “Health Care” or “Dependent Care” tab
Click on “Request Pay My Provider”
Follow the simple prompts: Confirm your contact information
Select/Create a Provider
Select/Create the “Patient” or “Qualified Dependent”
Select Type of Service
Provide Payment Information Payment Date (no less than 10-days
from date of request)
Payment Amount
Service Date
Email with Payment status will be sent prior to Payment Date
How Do I Set Up Pay My Provider?
26
Click on “Health Care” or “Dependent Care” tab
Click on “View Claims & Payments”
Click “PMP Requests”
How Do I Confirm My Payment Was Made?
27
Click on “Health Care” or “Dependent Care”
Click on “Print Pay Me Back Claim Form”
Fill in Claim Form and Print
Sign your Claim Form and fax to WageWorks along with your legible receipt(s)
How Do I Submit for “Pay Me Back”Reimbursement?
28
Click on “Health Care” or “Dependent Care” tab Click on “View Claims & Payments” Click “Claims”
How Do I Confirm My Pay Me Back Request was Received and/or Approved?
29
Request Additional Spending Cards
Learn Where the Card Works
Edit My Profile
What Else Can I Do?
30
Participants may call for account information at
1-877-WAGEWORKS (877-924-3967) Customer Service Representatives are available Monday
thru Friday, 8 AM to 8 PM ET (excluding holidays)
Customer Service
31
Questions?
32
top related