florida benchmarking consortium lawrence martin, ph.d. professor, department of public affairs,...

Florida Benchmarking Consortium

Lawrence Martin, Ph.D. Professor, Department of Public Affairs, University of Central FloridaFBC Executive Committee Member

Organizational Overview

Purpose: Improve operational efficiency, quality and effectiveness through intergovernmental performance measurement and benchmarking

Established 2004

44 local government members

Governance and support Board of Directors Committees University of Central Florida faculty, staff and graduate

students

What is Performance Measurement?

Definition of Performance Measurement

The regular collection of specific information about the efficiency, quality and effectiveness of government programs and services.”

Source: The Urban Institute in cooperation with the National League of Cities and the National Association of Counties (1980) Performance Measurement: A Guide for Local elected Officials.

What is Performance Measurement?

The FBC utilizes the service efforts & accomplishment (SEA) reporting framework of the Governmental Accounting Standards Board (GASB):

Outputs – quantity of service or product produced

Quality – of the service or product produced

Outcome – the results, accomplishments, impacts

What is Benchmarking?

Definition of “Benchmarking” Comparing your performance to other

similar governments, programs or services.

FBC Membership Growth

Other = utility

Service Categories

FY06—Eight services: Code Enforcement (CE) Fire/Rescue (FR) Human Resources (HR) Parks and Recreation (P&R) Planning/Growth

Management (PG) Policing (PO) Road Repair (RR) Stormwater/Drainage

Maintenance (SD)

FY07—Four services added: Fleet Management (FM) Information Technology

(IT) Purchasing (PU) Water/Wastewater (WW)

FBC Data Cycle

Percent of total members participating in FY05 - FY07 data cycles by service area

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

All CE FR HR PG PO PR RR SD IT PU FM WW

Service category

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FY05

FY06

FY07

FBC: Critical Success Factors

Participation is voluntary Participation in FBC is voluntary Participation in service categories is voluntary

Pace in measured Start ed with a few key measures Add new measures when local government

members demonstrate interest and support

Membership costs are low $1000 annual membership fee

FBC: Critical Success Factors

Shared expertise and workload Loosely Coupled Network Community of Learning

University affiliation Honest Broker

Local government champions Bottom-up Support

FBC: Key Achievements

Increases in membership every year since 2005

Year-to-year increase in data cycle participation

Partnerships with performance management software vendors

Two conferences per year to share best practices in local government PM

Launch of citizen-informed PM initiative Citizens involved in measure development Collaboration with UCF Institute of Government and UCF

Center for Community Partnerships

Covalent Database Software

Learn More About the FBC

Contacts:

FBC Website flbenchmark.org

Larry Martin, UCF faculty and FBC Executive Committee Membermartinl@mail.ucf.edu

John Becker, Pinellas County and FBC Board Chairjbecker@co.pinellas.fl.us