foreword - poole alcock solicitors...3. we will be transparent on costs; there will be no surprises....
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TRANSCRIPT
Foreword 4
Our Promise: Committed to Excellence 6
Services for Individuals
Property 9
Wills & Probate 10
Divorce & Family 11
Employment 12
Dispute Resolution & Litigation 13
Criminal&RoadTrafficDefence 14
Personal Injury 15
Services for Businesses and Organisations
Corporate 19
Commercial 20
Business Assist 21
Employment 22
HR Assist 23
Commercial Property 24
Agriculture 25
Dispute Resolution & Litigation 26
RegulatoryDefence– Prosecution by a Public Body 27
Our Offices 30
Contents
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PooleAlcockLLPisalawfirm,basedintheNorthWest,whichhasbeenprovidinglegalsupporttoindividuals,familiesandbusinessownersforover125years.
Inaworldofcallcentres,weofferapersonalservice,developingrelationshipswithourclients.Weareproudtohaveactedforgenerationsoffamiliesforalloftheirpersonallegalneeds.
For business owners, our Commercial team provides practical, expert andcost effective advice to organisations inmany sectors frommanufacturing toagriculture,retailtoeducation.Wedevelopastrongunderstandingofourclients’requirementssothatwecandeliverwhattheyneed,whentheyneedit.
Wedothingsdifferentlytootherlawfirms.Weunderstandthatwehandlesomeof themost important,difficultandstressfulmoments inourclients’ lives.Welookafterourclientsbecauseourlawyerscare.
Thisbrochuredetailstheareasoflawwecanhelpyouwith.Italsoexplainshowwedeliverexcellenceinclientcareandservice;whywearedifferenttootherlawfirms.
Welookforwardtoworkingwithyou.
David Gaut Managing Partner
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Foreword
Webelievethatourclientsdeservetoreceivethehighestpossiblestandardofcustomercareandqualityoflegaladvice.
To achieve this, we ensure our lawyers and support team are highly skilledprofessionalswithapassionfordeliveringexcellentservicewhichfocussesonourclients’individualneedsandcircumstances.
Weregularlyaskourclients for feedbackandhowwecouldmakeourserviceevenbetter, tomakesurethatweget it rightevery time.We leavenothingtochanceandtakenothingforgranted.Forthesereasonswemakeanimportantcommitmenttoallofourclients:TheCommittedtoExcellencePromise.
How does this benefit you, our client?
Webelievethatifwedeliveronthispromiseeverytimeyouuseus,yourjourneyandyourexperiencewhenyouneedlegalserviceswillbesmoothandtransparent.Itisouraimtoreduceyourworriesandconcerns,nottoaddtothembydeliveringapoorservicethattakeslongerandcostsmorethanyouthought.
Why do we do this?
Wewantourclientstostaywithus. Wealsowanttobeyourfirstportofcallwheneveryouneedlegalassistanceofanysort.Inadditiontothis,weareproudofourfirmandall ofourpeople caredeeply about thequalityof the servicewhichweprovide.
We really can look after you, whatever your legal need
Wehave awide range of specialist teams and lawyerswho can look after allofyourlegalneeds.Youwillfindthatacrossallthoseteamsandlawyers,andacrossallofouroffices,everyoneatPooleAlcockisworkinghardtodeliveronourpromisetoprovideaconsistentlyexcellentservice.
OUR PROMISE
Committed to Excellence
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The Committed to Excellence Promise We promise to you, our client, that:
1. Wewillalwaysrigorouslyassesswhatyouneedwhenwefirstspeaktoyouaboutyourcase.Wewilllookatthewiderpictureandcaterforanyindividualrequirementsyoumayhave.
2. Wewillexplain,withoutunnecessaryjargon,youroptions,ouradvice,timescalesandwhatislikelytohappeninyourcase.
3. Wewillbetransparentoncosts;therewillbenosurprises.
4. Wewillalwaystreatyouwithrespectandcourtesy.Wewillcallyouwhenpromisedandwillnotkeepyouwaitingifyoucometoseeus.
5. Wherepossible,wewillspeakwithyou insteadofsending lengthyemailsorletterstoyou.
6. Wewillacknowledgereceiptofeverythingyousendtousandwillupdateyouregularly–evenifitisjustbyaquickcalloremail.
7. Therewillbenodelaysinyourcasecausedbyus.
8. Ifyourlawyerisnotavailabletospeaktoyouthesameday,wewillcallyoufirstthingthenextday.
9. Anyconcernsorcomplaintswillbetakenseriouslyandacteduponpromptly.
10. Wewillaskyou,asyourcaseprogresses,howwearedoing.
OUR PROMISE
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We know that buying or selling a property can be stressful. Our ResidentialPropertyteamtakesaproactive,efficientandfriendlyapproachtoalleviatesomeofthatstress.Wehaveathoroughunderstandingofallaspectsofpropertylawsoyoucanbeconfidentthatyourmatterwillbedealtwithproperly.
How the team can help you:
• Buying or Selling your Property
• BuyingaNewBuildHome
• Buy to Let
• Investment Property
• Releasing Equity
• Re-mortgage
• SharedOwnership
• TransferringEquity
• Agricultural Land and Tenancies (see page 25)
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SERVICES FOR INDIVIDUALS
Property
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OurWillsandProbateteamoftenseepeopleatthemostupsettingtimesoftheirlives;theyappreciatehowemotionaldealingwithyourownaffairsortheestateofalovedonecanbe.Ourservicesaretailoredtoyouandyourcircumstancesandyouwillbetreatedwiththeutmostrespect.
How the team can help you:
• AdministrationofanEstate
• Asset Protection
• CourtofProtection
• InheritanceTaxPlanning
• LastingPowerofAttorney(LPA)
• Making a Will
• PlanningforLongTermCare
• Will and Probate Disputes
• InheritanceClaimsandDisputes
Ifyouwouldfinditdifficulttoattendouroffices,wearehappytovisityouinyourhome,inhospital,oratacarehome.
SERVICES FOR INDIVIDUALS
Wills & Probate
Ifyouareseekingafamilylawyer,weappreciatethatyouaremorethanlikelygoingthroughalifechangingtime.OurFamilyteamwillguideyouthroughtheprocess,handlingeachstagewithsensitivityandsympathywhilstensuringyoureceiveaffordable,highqualityadvice.
How the team can help you:
• Divorce
• ChildCustody(ArrangementsforChildren)
• Finances on Separation
• Separation Agreements
• Pre-nuptial Agreements
• Police Divorce
• Domestic Violence and Injunctions
• CivilPartnershipDissolution
• SocialServicesChildcareLaw
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SERVICES FOR INDIVIDUALS
Divorce & Family
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OurEmploymentteamhaveexperienceindealingwithallareasofemploymentlawandwillworkhardtoensurethebestoutcomeforyouisachieved.Wewilldiscussyouroptionswithyouateachstageoftheprocessandwillkeepyoufullyinformedaboutcostsfromtheoutset.
How the team can help you:
• Settlement or Compromise Agreements
• DisciplinaryHearingsorUnfairDismissal
• Discrimination
• Equal Opportunities
• ExecutiveSeveranceAgreements
• Redundancy
• Restrictive Covenants
• Bullying and Harassment
SERVICES FOR INDIVIDUALS
Employment
Weunderstand thatfindingyourself inadispute canbea stressful time.OurLitigationteamwillmakesurethatyoureceivepractical,timelyadvicewhenyouneeditmost.Wewon’tfussorovercomplicate;wewilldoourutmosttoresolvethematteraspainlesslyaspossible.
Wewillclearlyoutlineyouroptionsateverystageandhelpyoutobalancethefinancialandemotionalrisksagainstanypotentialrewards.
Thereareseveralwaystofundyourcase.Thesemayincludeworkingwithyourinsurancecompanyandonafixedfeebasis.Wewillalwaysworkinthemostcosteffectivewayforyouanddiscussalloptionsavailabletoyou.
How the team can help you:
• Alternative Dispute Resolution
• Contract Claims
• ProfessionalNegligenceClaims
• Landlord and Tenant Disputes
• Possession Claims
• PropertyDisputes(RightofWay,Boundaryand otherPropertyDisputes)
• Will and Probate Disputes
• InheritanceClaimsandDisputes
• Debt Recovery
• DefamationClaims
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SERVICES FOR INDIVIDUALS
Dispute Resolution & Litigation
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Weknowfacingacriminalchargeormotoringconvictioncanbedaunting.Weunderstand how important it is for us to be there when you need us most.Whateveryoursituation,weareonhandtoexplaintheoptionsavailableandtosupportyouthroughadifficulttime.Weproviderealistic,affordableadviceandrepresentation.
How the team can help you:
• AllRoadTrafficOffences,DrivingLicenceEndorsements and Fines
• CriminalDefence(PoliceInvestigation;MagistratesCourt; Crown Court)
• SeriousCrimeincludingFraud,MoneyLaunderingand Financial Crime
SERVICES FOR INDIVIDUALS
Criminal & Road Traffic Defence
Wearespecialistsinhelpingindividualsandtheir lovedonesfollowingseriousaccidentorillness.Ourexperiencedteamwillexplaintheissuesandansweranyquestionsyoumayhave.
We will fight on your behalf for the best possible settlement of your claim,includingsupportinyourrecoveryaswellasfinancialcompensation.
Asbestos claims
Ourdedicatedteamhasmanyyears’ofexperiencehelpingasbestosvictimsandtheirfamilies.Weworkcloselywithlocalasbestoscharities.
Asaresult,ourspecialistteamunderstandsthedevastatingimpactadiagnosisofanasbestosdiseasecanhaveonyouandyourfamily.Wewilldoeverythingwecantomaketheclaimprocessassimpleaspossible.
Accident claims
Wespecialiseinhelpingindividualsandtheirlovedonesfollowingserious,life-changing injuries or fatalities. These can arise fromawide rangeof incidentsincluding:
• Accidents at Work
• Head Injury
• RoadTrafficAccident-Driver,Passenger,Motorcyclist,Cyclist or Pedestrian
• Slips,TripsandFalls
• Spinal Injury
• Occupational Stress
Weofferafreeconsultationwithoneofourspecialist lawyers,whetheratouroffices,inhospital,orinyourhome.Wealsooperateonanowin,nofeebasis.Therearenohiddencosts.
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SERVICES FOR INDIVIDUALS
Personal Injury
Our Corporate team will support your business from incorporation, throughexpansionandrestructuring,todisposal.Whetheryouareasoletrader,apartner,adirectororaninvestor,wecanprovidethetechnicalknow-howyouneed.
OurCorporateteamwilldiscusstheoptionsavailableandassistinputtingaplanintoaction.
Our Corporate services include:
• Academy Conversions
• Company Formation and Business Start Up
• Company Restructuring
• Shareholders’andPartnershipAgreements
• BusinessSaleandPurchase
• Finance Agreements
• Directors’PersonalGuarantees
• EMISchemes
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SERVICES FOR BUSINESSES AND ORGANISATIONS
Corporate
OurCommercialteamhasexperiencesupportingandadvisingawidevarietyofbusinesses.
Weprovideto-the-point,practicaladvicethatallowsyoutocontinuetorunyourbusinesssuccessfully.Whetheryouneedarevieworredraftorjustsometimelyadvice,weareonhandtohelp.
Our Commercial services include:
• TermsandConditionsofSupply
• Agency and Consultancy Agreements
• ConfidentialityAgreements
• Licence Agreements
• Distribution Agreements
• Website Policies
• Loan Agreements
• Security Documents
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SERVICES FOR BUSINESSES AND ORGANISATIONS
Commercial
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BusinessAssist isasubscriptionbasedservicewhichentitlesyoutocorporateandcommerciallegaladviceandsupportforamonthlyfixedfee.
The business world can be uncertain; with our Business Assist package, youcan be sure that your legal needswill be taken care of for a fixedprice. Youhavethereassuranceofknowingthatcommerciallegalhelpisonlyanemailortelephonecallaway.Wedeveloparelationshipwithyouandgettoknowyourspecificbusiness requirements,meaningweareable toofferanefficientandcomprehensiveservice.
Inaddition,byusingoursubscriptionservicesyouwillbesavingbetween20%and30%onourusualhourlyrates.HRandemploymentadvice
Packages
Business Assist
(Two Hours)
Business Assist Premium
(Four Hours)
Monthlyfixedfee. £40020%savingonusualrate
£70030%savingonusualrate
Annualsaving(whencomparedto standardhourlyrateof£250).
Advicebytelephone,emailorinperson.
Revieworredraftofyourcontractse.g. termsandconditionsofsupply.
Reviewofcorporatedocumentatione.g.shareholders’agreements,partnershipagreements.
Reviewofcommercialleases.
Initial advice on commercial litigation includingletterbeforeaction.
HRandemploymentadvice.
Ledbyexperiencedcommercialsolicitors.
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SERVICES FOR BUSINESSES AND ORGANISATIONS
Business Assist
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We advise upon the full spectrum of employmentmatters: both contentiousandnon-contentious.Weprovidecommercially-mindedadviceandworkhardtoensureyouremploymentissuesaredealtwithswiftlyandeffectively.
Our Employment services include:
• Grievance and Disciplinary Issues
• Advice on TUPE
• BespokeTrainingforStaffandManagement
• DraftingandAdvisingonContractsofEmployment
• Compromise and Settlement Agreements
• ExecutiveSeverance
• Managing Equality and Diversity
• PreparationandMaintenanceofPoliciesandProcedures
• Redundancy
• Representation at Employment Tribunals
• UnfairDismissalClaims
WealsoofferaHRservicetoprotectyouandyourbusinessfrompotentialrisks.
SERVICES FOR BUSINESSES AND ORGANISATIONS
Employment
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HRAssistisafixedfeeemploymentlawsolutionthataimstomanageandreducetheHRissuesinyourbusiness,savingyoutime,stressandmoney.
Thisserviceprovidesyouwithpeaceofmindandenablesyoutofocusonrunningyourbusinesssuccessfully.Ourspecialistemployment lawyersareonhandtoofferalloftheadviceandsupportyouwillneed.
Weofferseveralpackagesthataretailoredandpricedtosuittheneedsofeverytypeofbusiness.
What does the service include?
HR Assist Essential HR Assist HR Assist
Premium
Key documentation
Unlimited support
Implementationofnewpolicies/procedures
Reviewandamendmentofexistingpolicies
Disciplinary processes and employee grievances
Insurance
Online HR management
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SERVICES FOR BUSINESSES AND ORGANISATIONS
HR Assist
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Whetheryourbusinessismovingpremises,buyingorsellingalease,oracquiringland for property development, you need to ensure that your interests areprotected.OurCommercialPropertyteamhasextensiveexperienceofadvisingbusinessowners,developersandprofessionallandlords,nomatterhowbigorsmalltheirpropertyportfolio.
Our Commercial Property services include:
• SalesandPurchases
• LeaseNegotiationsandRenewals
• Lease Assignments and Sub-Lettings
• LandAcquisitionsforDevelopmentincludingSiteAssemblyandPreparationforPlotSales
• PlanningAgreementsandInfrastructureAgreements
• Conditional Agreements and Options
• Promotion and Collaboration Agreements
• Construction Documents including Building Contracts and Collateral Warranties
• OverageAgreementsandotherProfitSharingArrangements
• Joint Ventures
• Retail and Business Parks
• Secured Lending and Bridging Finance
• PensionFundPurchasesandFinancing
SERVICES FOR BUSINESSES AND ORGANISATIONS
Commercial Property
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We understand these are increasingly challenging and uncertain times forfarmers. Whether you are looking to manage your current land ownership,expandordiversifytopasturesneworlookingtowardsthenextgenerationourexpertteamisheretohelp.Wecanprovidecomprehensivelegalservicestothefarmingcommunityinallareas.
Our Agricultural services include:
• Farmingpartnerships
• Buying and selling land
• Developing your land
• Tenancies and licenses
• Entitlements
• Renewable energy
• Succession planning and asset protection
• Disputes
• Boundariesandrightsofway
SERVICES FOR BUSINESSES AND ORGANISATIONS
Agriculture
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Disputes are a headache for businessesbut are sometimesunavoidable.OurLitigationteamwillmakesurethatyoureceivepractical,timelyadvicewhenyouneeditmost.Wewon’tfussorovercomplicate;wewilldoourutmosttoresolvethematteraspainlesslyaspossible.
Wewillclearlyoutlineyouroptionsateverystageandhelpyoutobalanceanyrisksagainstpotentialrewards.
Thereareseveralwaystofundyourcase.Thesemayincludeworkingwithyourinsurancecompanyandonafixedfeebasis.Wewillalwaysworkinthemostcosteffectivewayforyouanddiscussalloptionsavailabletoyou.
Our Litigation services include:
• Alternative Dispute Resolution
• Contractual Disputes
• Commercial Property Disputes
• DirectorandShareholderDisputes
• Construction and Building Disputes
• Debt Recovery
• ProfessionalNegligence
• Dilapidation Claims and Disputes
• Landlord and Tenant Disputes
• PartnershipDisputes
SERVICES FOR BUSINESSES AND ORGANISATIONS
Dispute Resolution & Litigation
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Regulatory law is complex and therefore, despite best efforts, mistakes canhappen. If you or your business are facing a regulatory challenge, then ourDefenceteamcanhelp.Wewon’tjudgeordramatise,wewillworkwithyoutoresolvethesituationquicklyandtominimiseimpactonyourbusiness.
Our Regulatory services include:
• HealthandSafety–DefenceagainstEnforcement,Prohibitionor ProsecutionbytheHSE
• Trading Standards and Consumer Protection
• LocalAuthority/GovernmentAgencyInvestigationsandProsecutions
• Environment Agency Issues including Waste Disposal and Environmental Damage
• DriverandVehicleStandardsAgency
SERVICES FOR BUSINESSES AND ORGANISATIONS
Regulatory Defence – Prosecution by a Public Body
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Alsager
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