from change programmes to change platforms
Post on 25-Jul-2015
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#SC @HelenBevan #Confed2015
Scrap the programme – this is an era for change platforms
Source of image: Buildingchangetrust.org
Helen Bevan@HelenBevan
#SC @HelenBevan #Confed2015
I amar prestar aen, Han mathon ne nen, Han mathon ne chae,
A han noston ned gwilith
The world is changed,I feel it in the water, I feel it in the Earth,I smell it in the air
Galadriel’s prologue: The Lord of the Rings: The Fellowship of the Ring
#SC @HelenBevan #Confed2015
The battle and balancing between the old and new power will be a defining feature of
society and business in the coming yearsJeremy Heimans and Henry Timms
Understanding new power, Harvard Business Review, December 2014 https://hbr.org/2014/12/understanding-new-power?utm_campaign=Socialflow&utm_source=Socialflow&utm_medium=Tweet
#SC @HelenBevan #Confed2015
Jeremy Heimens TED talk “What new power looks like” https://www.youtube.com/watch?v=j-S03JfgHEA
old power new power
• systematic “change management”
• too often, leaders prescribe outcome and method of change in a top-down way
• change is experienced by people at the front line as “have to” (imposed) rather than “want to” (embraced)
Change Programmes
• everyone (including service users and families) can help tackle the most challenging issues
• value diversity of thought• connect people, ideas and
learning• Role of formal leaders is to
create the conditions & get out of the way
Change Platforms
“Tear down the walls”
#SC @HelenBevan #Confed2015
What do we mean by “platforms”?Platforms help to make resources and participants more accessible to each other Properly designed, they can scale the potential for collaboration, learning, sharing and changing across whole systemsSource: taken from http://dupress.com/articles/platform-strategy-new-level-business-trends/ See also http://www.digitaltonto.com/2015/4-things-you-should-know-about-platforms/?ct=t%28Why_Some_Movements_Succeed_5_31_2015%29 http://www2.deloitte.com/us/en/pages/center-for-the-edge/articles/john-hagel-at-sxsw.html
#SC @HelenBevan #Confed2015
Kinds of platforms we use
1. Social platforms2. Mobilisation platforms3. Learning platforms
#SC @HelenBevan #Confed2015For more information/explanation visit: http://linkis.com/www.oscarberg.net/20/QwGqW
#SC @HelenBevan #Confed2015
Our change platformsMore than 5,000 enrolees in 2014 & 2015
#SHCR: 35.3m Twitter impressions(since April 2014)
Nearly 50,000 downloads of school materialsEnrolments from 41 countries
Nearly 100 local learning groups across the globe
21,000 active usersActivists from 120
countries@theedgenhs: 194.1k
Twitter impressions (since 1 January 2015)
800,000 pledges in 20144 X the local
activity/connectivity in 2015 compared to 2014#nhschangeday: 130m
impressions Facebook impressions
253,999
A knowledge hub for change activists in
health and care
Biggest-ever digital campaign for EMAP (Health Service Journal and Nursing Times):
14,000 contributors to the joint campaign to “challenge top down change”
Ground-breaking: the first-ever crowd-sourced theory of change in the NHS
What does the NHS workforce think? 14,000 contributors recently identified 10 barriers to change:
Confusing strategies
Over controlling leadership
Perverse incentivesStifling innovation
Poor workforce planning
One way communication
Inhibiting environment
Undervaluing staff
Poor project management
Playing it safe
Source: Health Service Journal, Nursing Times, NHS Improving Quality, “Change Challenge” March 2015
What does the NHS workforce think? 14,000 contributors recently identified 11 building blocks for change:
Inspiring & supportive leadership
Collaborative working
Thought diversityAutonomy & trust
Smart use of resources
Flexibility & adaptability
Long term thinking
Nurturing our people
Fostering an open culture
A call to action
Source: Health Service Journal, Nursing Times, NHS Improving Quality, “Change Challenge” March 2015
Challenging the status quo
#SC @HelenBevan #Confed2015
Our change platforms
We won the Harvard Business
Review/McKinsey global
challenge for creating “leaders
everywhere”
Identified as one of the most significant “stealth
revolutionaries” in healthcare (source: Social Media in the NHS)
“Probably the most widely read, impactful NHS paper globally,
challenging the “Five Year Forward View””
#SC @HelenBevan #Confed2015
Improvement teams will move from “bench
scientists” (programme managers) to knowledge leaders and connectors
http://connect.forwardmetrics.com/business-management/the-strength-within.html
#SC @HelenBevan #Confed2015
Because there’s a problem….
Source of quote: Harold JarcheSource of image:http://gotcll.com/about-2/
Gettinginformation off the
internet is like taking a drink from a fire hydrant
Mitchell Kapor
#SC @HelenBevan #Confed2015
What is the best way to spread new knowledge?
Source of data: Nick Milton www.nickmilton.com/2/2tOjE
Social connection/discussion is 14 times more effective
than written word/ best practice
databases/toolkits etc
Source of image: happiness-one-quote-time.blogspot.com
#SC @HelenBevan #Confed2015
Social curatingFinding things out and keeping up to date• “pulling” information, but also having
it “pushed” to us by trusted sourcesMaking sense and meaning of information• Reflecting and putting into practice
what we have learned• Plugging information into our own
mental models and turning it into knowledge
Connecting and collaborating• Sharing complex knowledge with our
own work teams• Testing new ideas with our own
networks• Increasing connections through social
networks
Source: Harold Jarche
#SC @HelenBevan #Confed2015
My most widely shared tweets of 2015
15,798 impressions
11,920 impressions
29,202 impressions
11,713 impressions
9,546 impressions
18,163 impressions
13,247 impressions
14,523 impressions
15,798 impressions 15,540 impressions
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