fundamentals of convenience store security
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Fundamentals of Convenience Store
Security
Understanding how to create a
comprehensive security plan
888.579.5380 | www.tssbulletproof.com
About Jim Richards
Vice President of Total Security Solutions
•Over ten years of experience in the bullet
resistant barrier industry
• Co-founded TSS in 2004 as a family
business, which has now grown to over 25
employees
• Work closely with businesses to make sure
they have the right education and resources
to make good decisions for their security
needs
TotalSecurity Solutions | www.tssbulletproof.com
jim@demandtss.com
(517) 223-7807 x201
About Total Security Solutions
Founded in 2004
TotalSecurity Solutions | www.tssbulletproof.com
Total Security Experts
• Customer service-focused
• Full-service nationwide installation
• Custom barrier design & fabrication
• Full-service manufacturing facility
• Engineers & designers on staff
• Architectural resources
• Millwork capabilities
About Tracy Alldaffer
Founder of Corporate Security Services
•Over 30 years of experience in the
corporate convenience store and gas station
security industry
•Founded CSS in 2013 with a focus on
training, seminars, security
assessments, and consultations.
• Strong emphasis on training and education
to enhance convenience store safety and
security options.
TotalSecurity Solutions | www.tssbulletproof.com
tracy@cssconsultingsolutions.com
(937) 484-4535 or (937) 207-3641
About Corporate Security Services
Founded in 2013
TotalSecurity Solutions | www.tssbulletproof.com
Convenience Store Security Experts
• Focused on developing solutions
• Security site surveys
• Custom Safety and Security review and
recommendations
• Safety and Security training seminars
• Training seminars on conducting Loss
Investigations
Introduction
TotalSecurity Solutions | www.tssbulletproof.com
• Convenience Stores that are open
24 hours have unique security
concerns
• To understand Safety and Security
best practices, partner with a
trained security professional
Convenience Store Security Challenges
TotalSecurity Solutions | www.tssbulletproof.com
• Varying levels of protection needed
based on the time of day
• Out of date security equipment
• Confusion about: Safety and Security
best practices
• Employee turnover, lack of training, and
lax security plan enforcement
• Our priority is to educate, guide
decision-making, and help build a
comprehensive security plan & solution
for your convenience store
Convenience Store Security Solutions
Before creating a comprehensive security plan or purchasing a security
solution for your business, you must consider the following questions:
TotalSecurity Solutions | www.tssbulletproof.com
• What are the main security issues within the neighborhood?
• What is the risk level of each problem?
• What would be the consequences if this problem occurred?
• What would it take to repair damage?Is there any danger to personal safety?
Convenience Store Security Complications
Creating a security plan without having a complete
picture
• If there’s a perceived threat, you need to conduct site surveys and work
with a security professional to develop appropriate plans
• Beware of overcompensating with unnecessarily expensive solutions
• Beware of overcomplicating daily life in your store with over-the-top
security measures that could have a have negative effect on customer
service and customer interactions
•Experienced consultants understand the unique challenges of the
Convenience Store industry and will help guide your team
TotalSecurity Solutions | www.tssbulletproof.com
Convenience Store Security Complications
Using bullet resistant glass that detracts from customer
– employee interactions
• Bullet resistant barriers are crime deterrents and should be designed to
not effect customer service or sales transactions
•Products like bullet resistant film (Scotch Guard) can waste money and
are not safe in the long run
• Clerks need to be able to do their jobs and assist customers regardless
of the potential of robberies or other criminal activity
TotalSecurity Solutions | www.tssbulletproof.com
Convenience Store Security Complications
Providing a consistent security training schedule for new hires and current employees
•Retail in general has a higher turnover rate, requiring regular training courses and refreshers
• Training should consist of how to keep clerks safe in the event of a robbery or theft situation
• It’s important that clerks understand the potential of criminal activity and are trained on proper procedures to follow.
• Additional security procedures should be considered for late night operations
• Employees should be trained not to confront a criminal in the act of a theft or robbery (Document and Report)
TotalSecurity Solutions | www.tssbulletproof.com
Convenience Store Security Complications
Use of outdated security equipment and practices
•Who is affected if your store experiences a theft or robbery and you
have an old, or less effective, security solution?
• Maintaining repairs on damaged or otherwise outdated lightsis critical
in providing a safe environment for employees and customers
• Best practices for late night store operations
TotalSecurity Solutions | www.tssbulletproof.com
Convenience Store Security Solutions
Most common and affordable security solution for
convenience stores:
• Secure customer transaction areasand outside windows adjacent to
barrier with bullet resistant materials
• Implement common-sense security measures and an emergency plan
with the assistance of a trained convenience store security professional
• Set up a consistent training schedule to make sure new hires and
existing employees understand the importance of following proper
security procedures
TotalSecurity Solutions | www.tssbulletproof.com
Creating a Successful Security Plan
TotalSecurity Solutions | www.tssbulletproof.com
5 Components of a Successful
Security Plan
1. An effective Digital Video Recording System
2. A Cash Management System (Smart Safe)
3. A Bullet Resistant Barrier
4. TRAINING! TRAINING! TRAINING!
5. Robbery Prevention and Reaction Program
Download this checklist! - http://bit.ly/1f8zXRw
TotalSecurity Solutions | www.tssbulletproof.com
Components of a Security Plan
Digital Cameras and Video Recorders – picture to come
TotalSecurity Solutions | www.tssbulletproof.com
Components of a Security Plan
TotalSecurity Solutions | www.tssbulletproof.com
Components of a Security Plan
Bullet Resistant Barriers – Typically Level 1 or Level 3
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Barrier Elements• Acrylic or Polycarbonate
• Currency Trays
• Package Passers
• Ballistic Door
• Ballistic Counters
• Ballistic Paneling
• Ballistic Fiberglass
• Bullet Resistant Frames
• Voice Transmission
TotalSecurity Solutions | www.tssbulletproof.com
Select Level 1 Rated Materials
We recommend Level 1 bullet resistant glass for a majority of all convenience store
installations.
TotalSecurity Solutions | www.tssbulletproof.com
Components of a Security Plan
TotalSecurity Solutions | www.tssbulletproof.com
Components of a Security Plan
Other Considerations
• Protection notification stickers on front door
• Height stickers on inside of front door frame
• Incident report forms in case of robbery attempt
• Well-lit parking lot and fuel dispensing area
• Window displays that don’t block clerk’s view
Case Study
TotalSecurity Solutions | www.tssbulletproof.com
Challenges:
• First store within heavy urban population
• New Construction
• Flexible Security Access
Solution:
• Worked with architect to create a custom
bullet resistant barrier
• Assessed customer’s wishes and perceived
threat to come up with best security options.
Corporate Gas Station Chain –
Detroit, Michigan
Convenience Store Security Questions
TotalSecurity Solutions | www.tssbulletproof.com
Any Questions?
Total Security Products
We offer the following products:
TotalSecurity Solutions | www.tssbulletproof.com
• Bullet Resistant Barriers
• Transaction Windows
• Bullet Resistant Doors
• Ballistic Security Glass
• Bullet Resistant Frames
• Deal, Cash, and Currency
Trays
• Bullet Resistant Passers
• Pass-Through Drawers
• Accessories
• Ballistic Counters
• Quick Ship Products
Connect with Total Security Solutions
How to connect with Total Security Solutions
TotalSecurity Solutions | www.tssbulletproof.com
• Call us at 888 – 579 - 5830
• Visit our blog - www.tssbulletproof.com/blog
• Like us on Facebook – www.facebook.com/tssbulletproof
• Follow us on Linkedin - www.linkedin.com/company/1620950
• Follow us on Twitter – www.twitter.com/TSSBulletProof
Connect with Corporate Security Services
How to connect with Corporate Security Services
TotalSecurity Solutions | www.tssbulletproof.com
• Call us at 937 – 484 – 4535 (office) or 937 – 207 – 3641 (mobile)
• Visit our website – http://www.cssconsultingsolutions.com
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