furnware dorset corporate profile
Post on 12-Apr-2017
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Corporate Profile
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01 Introduction ................................................. 02
02 Our Mission ................................................. 06
03 Furnware Dorset Foundations ................... 08
04 Timeline ........................................................ 10
05 Worldwide Collaboration ............................ 12
06 At Your Service ............................................. 14
07 Service & Support ....................................... 18
08 My Trade Resources ....................................22
09 Commitment To Our World .........................24
10 Our Brands....................................................26
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We work with soulful architects and inspiring interior designers on residential, development and commercial projects.
We also deliver a large collection of components to cabinetmakers, joiners, furniture manufacturers and shop fitters.
Furnware Dorset Collection
The collection encompasses a diverse
and evolving range, with new releases
added each season:
Designercabinethandles
Softclosedrawersystems
Innovativedoorsystemsandhinges
Practicalkitchenstoragesolutions,
wastesystemsandsinkware
ItalianLEDcabinetlighting
Connectingsystemsandfasteners
Toolsandmore
At Furnware Dorset, our cabinetry, kitchen and furniture products are designed around human form, movement and needs, to create truly organic living spaces perfect for everyday.
01 | Introduction
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Our range of intuitive and innovative products are second to none when it comes to making the most of your living space and enhancing your everyday experience.
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It is our mission to multiply the accomplishments and assets of two Australian companies, to better serve our friends in the local kitchen, furniture and cabinetmaking industries. As a larger team with improved access to resources, we are unified in our dedication to optimise space and maximise living.
02 | Our Mission
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AsFurnwareDorsetwehavegreatershared
resources,afasterdeliverytimeframe,alarger
customersupportteam,greaterstockcarrying
ability,andmorehandsondeck.Weare
alsobetterpositionedtoimplementmore
environmentallysustainablepractices,which
isabigrewardasweareabletofeelgood
aboutourcompanyandourcollectiveimpact
onthecountry.
Wedloveforyoutobeapartofournewstory
asFurnwareDorset,sopleaseletusknow
howyouenvisageusworkingtogetherwith
you.Manyofourcustomershavebeenworking
withusfordecades,butifyourejustgettingto
knowus,heresabitofhistory...
Until 2014, Furnware and Dorset were separate entities sharing a common story. Both Australianowned, familyrun businesses sharing similar values, many of us were friends already. It made sense to combine forces.
03 | Furnware Dorset Foundations
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04 | Timeline
September 2011Furnware releases 1000 page fully priced catalogue
December 2011Furnware relocates distribution to 5500sqm Prestons site after operating out of 5 warehouses in Heathcote
September 2012Furnware launches updated website
November 2010Dorset releases a 750 page full colour product guide
March 2012Dorset increases its warehouse capacity by 65%
August 2013Dorset releases an online ordering system
September 2014
Furnware Dorset combine!
April 1993Furnware registers company name. Operating from 150sqm warehouse
December 1998Furnware moves into new 350sqm premises
January 2006Furnware releases its first 300 page bound catalogue
July 2008Furnware releases its second bound catalogue
January 2001Furnware releases first colour catalogue
December 2003Furnware given the distributorship for Harn
January 2004Furnware relocates to 600sqm premises in Heathcote
May 1996Dorset registers company name working from a 25sqm warehouse
May 1999Second printed catalogue release
May 2006Dorset releases its first 272 page full colour product guide
February 2003Third printed catalogue released
June 2003Dorset moves to a 1000sqm premises
December 2003Dorset given the distributorship for Harn
August 1996First black & white product guide released
September 1997Dorset moves to a 200sqm premises
October 1993Furnware releases first catalogue
November 1997Furnware begins importing product
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05 | Worldwide Collaboration
We love travelling the globe to find the best ideas, product evolution and technologies the world has to offer. We also really enjoy working with our network of local Australian suppliers!
Currentlycollaboratingwithpartnersin
over15countries,wehavetheabilityto
offercompetitivepricing,greatqualityand
innovativeconcepts.Eachtimewesourcea
newinternationalproduct,yougetaccessto
anothergreatideatoofferyourclients.
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06 | At Your Service
FurnwareDorsetstaffdeliveranexperience
youwontsoonforget.Whetheryoureasking
questionsfacetoface,orplacingordersover
thephone,ourcustomerrepresentativeswill
personallytakeownershipofyourneedsand
dowhattheycantoensureyoursuccess.
Weve always believed in striving for outstanding customer support. By investing in our staff, we take care to ensure quality people back our quality products. And since the start of 2014, there are now twice as many of them!
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From the minute we receive your order, you can be sure our service team is working to get your products to you swiftly.
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07 | Service & Support
Speedy Delivery Network
Withdistributioncentresinboth New South Wales and Victoria, we arereadytodelivertothenation!Our customdesigned 5500sqm automated warehouse in Western SydneyisstrategicallypositionedwheretheM5meetstheM7,tohaveyourorderonitswayinnotime.
TheVictoriandistributioncentrealso features an automated managementsystem,operatinginharmonywiththeNSWwarehouse.Wevebuiltalogisticsnetworktoachievenationwidedeliveryandsupportcoverageforall.
Fast Online Ordering
Whenyoureoutandabout,youcan still access all product ranges, images andtechnicaldetailsonourwebsite. Accuratesearchtoolsassistyouinfindingtheexactproductsyouneedwhenyoureworkingonsite.Yourtradelogintakesyoutoyourpersonalaccountandcurrent pricing information.
Ordering is fast and simple through the tradeportal,withsamedaydespatchifyouorderaninstockproductbefore11:00am.
Simplyvisitwww.furnwaredorset.com.au
Ifyouhaveaquery,arelookingformatchingitemsorevenjustneedsomedesigninspiration,feelfreetocallus!Manymindsmakelightwork.
TechnicalServiceHotline:1300 123 700
Had a change of heart?
Ifyouchangeyourmindaboutanordernoworries!Simplycontactus at info@furnwaredorset.com.au forarefundofyourorder.Ofcourse,wedexpectthegoodstostillbe,well,good.Thatmeansunopened,unused, not worn or damaged, and in originalpackagingwithallaccessoriesincluded.
Yourcustomerserviceadvisorwilladviseyouregardingthereturnmethod.Youarewelcometoarefundminusanydelivery/postagecharges,howeverarestockingfeeof10%ofitemvalueor$7.50(thegreaterof)mayapply.Thiswillbeprocessedinside5workingdaysfromreceiptofgoods.
Tech Support
Continuous Improvement
Product Range
Our dedicated research and developmentteamareforevercreatingand sourcing inspiring new products sowecankeepdeliveringtheverybestcabinethardwaretoourcustomers.
Systems & Efficiency
Weliketoplaysmarter,notharder. Ifwefindabetterway,weimplement itcompanywide,soyougetyourproduct faster.
Knowledge Growth
Asastaffbody,weliketobeuptospeed on the newest product developmentstoputusinthebestposition to assist and support our customers with their enquiries. For this reason,weinvestalotoftimeintraininganddevelopment.
Bettering Ourselves
AtFurnwareDorset,wehaveacompanywidecultureofaccountabilityandpersonalimprovementinwhicheveryoneparticipates.Ifyouwouldliketosuggestanimprovementarea,wegratefullyinviteyourfeedback.
Something not quite right?
IfforsomeunusualreasononeofyourFurnwareDorsetproductsisfoundtobefaulty,pleaseletusknowstraightawaysowecangetanewoneouttoyouquicksmart.Dependingonthewarranty,youmaypreferacreditorarefund.Allyouneedtodoiscontact the team at info@furnwaredorset.com.au or phone 1300 123 700 for a fast solution and collection of the original goods.
Refunds & Returns
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Catalogues & Brochures
Contactusforyourcomprehensive,priced productcatalogue.Regularlyupdated,thecatalogue shows the current product range in full,richcolour.Linedrawings,images,technicaldetails and product descriptions all paint a pictureofwhattheproductscandoforyourproject.Stylishretailorpointofsalebrochurescanbeorderedtopassontoyourcustomers, asatooltoassistinthedecisionmaking process.Thesebrochuresarenotpriced.
Ifyouwouldliketoorderthecurrenttrade orretailcataloguelibrary,pleaseemail info@furnwaredorset.com.au
or phone 1300 123 700
Showrooms
FurnwareDorsetallowstheenduserto
experienceourcabinetrycollectionsbycreating
warm,realisticsettingsinkitchenshowrooms
acrossthecountry.Asourproductsare
designed around the form and function of the
humanbodyanditseverydaymovements,we
findkitchenshowroomsettingstobemost
helpful to the user in experiencing the feeling of
theproducts.Ouruniqueproductrangemustbe
experiencedtobetrulyappreciated.
Product Displays
Professionallystyledproductdisplaysare
availableforinclusioninyourshowroomor
offices.Retailbrochuressupportthesedisplays
andcanbeorderedfreeofcharge.Simply
contact info@furnwaredorset.com.au
or phone 1300 123 700
Cabinet Handles
Ifyourcustomershaveatasteforthefine
details,ourstunninghandledisplayboards
offerabanquetofunique,stylishchoices.
Fromtraditionaltocontemporaryand
everythinginbetween,yourclientswill
justlovebeingspoiltforchoice.
08 | My Trade Resources
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As a large company, we acknowledge that we have a large environmental and community impact, so we chose to make it a positive one! This means making plans to adopt and invest in more sustainable practices, educating staff on leading mindful and compassionate lives, and seeking technologies to reduce any negative environmental impacts.
Heres a sample of the kinds of actions
we take to make this happen:
Mindfulselectionofmanufacturingresources
and practices, including selecting products
fromsustainablesources
Comprehensiverecyclingstrategyforall
cardboardandplasticpackingmaterials
Promotingthereduction,reuseandrecycling
of all waste matter related to our products
09 | Commitment To Our World
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10 | Our Brands
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Contact The Team
Phone: 1300 123 700
Fax: 1300 123 750
Email: info@furnwaredorset.com.au
Web: www.furnwaredorset.com.au
Area Offices
NSW, ACT, QLD, NT & WA
Office: 18 Burns Road, Heathcote NSW 2233
Distribution Centre: 15 Jessica Place, Prestons NSW 2170
(PO Box 250, Engadine NSW 2233)
VIC, SA & TAS
Office & Distribution Centre:
143 Allingham St, Golden Square VIC 3555
(PO Box 2290, Bendigo MC, VIC 3554)
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