future of egovernment
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Next Generation Government:Wikinomics, Government and Democracy
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nGenera Insight
World renowned technology think tank headed by Don Tapscott
Global reputation for analyses of the impact of IT on business strategy
Hea quartere in Toronto, Cana a
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Wikinomics, Government & Democracy
The definitive worldwide investigation of
how Wikinomics and the Web 2.0 is
revolutionizing government and
.
A global member funded community of
change agents and thought leaders.
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Four Drivers of Change
The Net GenerationWeb 2.0
The Social The Economic
Revo ut on
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Next Generation Government
New service delivery ecosystems . . . including new channels
and intermediaries and new opportunities for prosumption . . .
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Next Generation Government
Interactive models of political communication and a new golden
age of democracy?
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Next Generation Government
Multi-dimensional collaboration across agencies and jurisdictions
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Next Generation Government
Opening up the boundaries of government . . . Inviting input from
citizens non- overnmental or anizations and rivate enter rise
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Next Generation Government Research
Services Talent
Policy
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The First Decade of e Government . . .
e overnmen
Paper Digitized Silos
Multi-level
Single window
Integrated Passive Mass
Engaged Customized
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The Next 10 Years of Transformation
Evolution of the single window Evolution of the single window Rise of the prosumer Rise of the prosumer
The Digital Conglomerates The Digital Conglomerates
Inter Inter- -jurisdictional roles and powers jurisdictional roles and powers
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Public Knowledge: Using Public Data to Drive Innovation
Informing Citizens
Ident ifying local issues
Solving
environmental
challenges
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Service Transformation Research Projects
1. What Comes After Single Window Services: A Roadmap for Service
2. Service Ecosystems: Governing Service Integration Across Agencies, Sectors
an Juris ictions
3. Public Knowledge:
Using
Public
Data
to
Drive
Service
Innovation
4. New Frontiers in e Health Innovation
5. Identity Management: The Backbone of Citizen Centered Government
6. Master Data Management: Accelerating Government Transformation
7. Privac and Government 2.0
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Public Sector Talent & The Web 2.0 Workplace
Services Talent
Policy
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Aging Population and the Talent Crunch
Percent of Population Age 60+ In 2017
Under 5% 5% to 12.4% 12.5% to 20% Above 20%Source: U.S. Census Bureau
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Rise of the Net Generation
pass the time, play, learn, communicate
and even think in new ways.
As a result, they develop new kinds of consumer needs, behaviors, and
relationships to brands.
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The Net Generation Norms
Freedom
Customization
Integrity
Collaboration
Entertainment
Speed
Innovation
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NGen As Employees
90%Which best describes your ideal employer?
60%
70%
40%
50%
10%
20%
0% U S
C a n a d
a U K
G e r m
a n y
F r a n c
e S p
a i n M e
x i c o
B r a z i l
R u s s i
a C h
i n a J a p
a n I n d
i a
For-profit company Government Non-profit organization
Q900 Base: Online N-Geners (n=5,935)
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Redefining the Government Brand
Tomorrow s realityTodays perception
Monolithic
Agile and innovativeRigid and repetitive
AgencyBrands
ObservedBehavior
Ob ective Realit
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Empowering Employees with Web 2.0
BlogBlogIdeas & CommentsIdeas & CommentsPersonal Attractor Personal Attractor
WikiWikiShared DocumentsShared DocumentsStatus/Policies/etc.Status/Policies/etc.
Shared BookmarksShared BookmarksCoCo--developed resourcedeveloped resourceResearch/Look upResearch/Look up
ForumForumQuestion & Answer Question & Answer Discussion PointDiscussion Point
Feed Reader Feed Reader Updates in one placeUpdates in one placeQuick scanQuick scan
Social NetworkingSocial NetworkingSearch & Find PeopleSearch & Find PeopleBonds over distanceBonds over distance
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Building a Wiki Organization
Managers must makemore time for staff& respond to ideas
Build meritocraticworkplaces with
o ortunities for ad-hocgenerated in blogs,
wikis, etc.
teaming
Change broaderculture of how to
communicate
Model desired behaviorwith pilot groups --
expand outwardbased on demand
Free small monies to
Recognize goodteam playing &contributionsin evaluations
community generates
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Talent and Workforce Research Projects: The Net Generation
1. The Demographic Transition
2. The NGen Mind
3. The Net Generation and Government
4. Buildin a Net Generation of Civil Servants
5. Net Gen Networks: How Agencies Can Leverage Outside Innovation Internally
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Talent and Workforce Research Projects: The Web 2.0 Workplace
1. The Wiki Workplace: Collaboration in Public Sector Organizations
2. The Web 2.0 Business Case: An Early Adopters Guide to Metrics
3. Innovation in Public Administration
4. Radical Decentralization: Organizational Design Insights from Multiplayer
Games
5. Getting Past the Gatekeepers: Web 2.0 and Legal Risk
6. Enabling the Government 2.0 Era
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Wiki Politics
Services Talent
Policy
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New Influencers, New Rules
Blogger.com beats CNN .com
vs.
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Rethinking Political Communications
Instant messaging
Social networking sites Multi la er ames
The Blogosphere
Tagging, bookmarks Wikis
Multimedia
at ngs, votes, an rev ews
Email
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Radical Transparency: Off the Record Is Dead
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New Models of Citizen Engagement:Wikinomics and Obama
29 | 2008 nGenera. All Rights Reserved.
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The Engagement Toolkit Grows . . .
State of Utahs State of Utahs Politicopia Politicopia
New Zealands wiki police act New Zealands wiki police act
UKs e UKs e- -petitions petitions
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Digital Age Engagement Strategies
Depthworkshops
moderated brainstorming
focus groupspolicy networks
policy portals
education zone
citizen juries
commissions
targeted communications
solicited feedback
ques on per o stown hallsrecommendation
zone polling
electionsdecision zone
Breadth
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Digital Era Policy Webs
Transparent: Provides access to pertinent information
Participatory: Enables citizens and stakeholder to provide input
Collaborative: Reaches across organizational boundaries
Responsive: Fosters continuous innovation an agi ity
Informed: Ac uires u to date knowled e and in uts
Accountable: Decision makers are accountable for outcomes
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Wiki Politics Research Projects
1. Political Communications in a New Media World
2. Wikinomics and Democracy: New Possibilities for Civic Engagement
3. Digital Era Policy Making
4. Crowdsourcing Government: The Promise and Peril of Collective Intelligence
5. Government 2.0 and Global Challenges
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Next Generation Government Research
Services Talent
Policy
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25 Topics of Investigation
1.Government and Governance in the 2 1 st Century
The Roles and Powers of Government
Governance Webs: The New Strategy Agenda for Government2.0
4. Building Wiki Organizations
The Wiki Workplace: Collaboration in Public Sector Organizations
The Web 2.0 Business Case: An Early Adopters Guide to Metrics
Innovation in the Public Administration
2.Accelerating Service Transformati on
What Comes After Single Window Services? The Next 10 Yearsof Service Transformation
Identity Management: The Backbone of Citizen-CenteredGovernment
a ca ecen ra za on: rgan za ona es gn ns g s romMultiplayer Games
Getting Past the Gatekeepers: Web 2.0 and Legal Risk
5. Wik i Po li ti cs : Demo crac i n th e A e o f P a rt ic i a ti on
Service Ecosystems: Governing Service Integration Across Agencies and Jurisdictions
Digital Conglomerates: Emerging Intermediaries in the Citizen-
Government Relationship
Political Communications in a New Media World
Wikinomics and Democracy: New Possibilities for Civic Engagement
Digital-Era Policy-Making
Government 2.0 and Global Challenges
Innovation
Frontiers in e-Health Innovation
3.The Net Generation
Crowdsourcing Government: The Promise and Peril of CollectiveIntelligence
6. Enabling Government 2.0
he Net Generation & Government
The N-Gen Mind: Understanding Differences of a Cognitive andNeurological Kind
Build a Net Generation of Civil Servants
The Rise of Informal Networks
na ng e overnmen . ra
Privacy and Government 2.0
Master Data Management in the Public Sector
Future of Open Source
Demography is Destiny: The Global Demographic Transition
Mobile Government
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Lighthouse Case Studies
1. Intellipedia: Building Global Intelligence Communities
2. Diplopedia: the Wiki enabled Foreign Service
3. Natural Resources Canada: 18 Pathfinder Projects
4. Peer to Patent: Crowdsourcing Patent Review
5. Trans ortation Securit Administration: Lessons from Ideafactor
6. Virtual Alabama: From GIS to State Wide Mass Collaboration
7. District of Columbia: Enabling Government 2.0
8. Estonia: Government 2.0 From the Ground Up
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Conducted with World Class Partners and Thinkers
Jerry M echling , Kennedy School of Government, Harvard University
,
Minister of Service Canada
Lee Rainie , founding director of Pew Internet & American Life Project
Lawrence Lessig , Author and Stanford University Law Professor
Paul Hofheinz , President and Co-founder of the Lisbon Council
Paul Crookall , Co-Author of The Three Pillars of Public Management and Editor-in-Chief,
Canadian Government Executive
Law School
Stan Kutcher , Sun Life Financial Chair in Adolescent Mental Health and Director of the WHO
Collaborating Center in Mental Health Training and Policy Development at Dalhousie University
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Conducted with World Class Partners and Thinkers
Larry Olson , former Texas State CIO, President, Strategic Return LLC
ar es res one , xecu ve rec or, spen ns u e ommun ca ons an oc e y rogram
Nitin Desai , Special Adviser on Internet Governance to the UN Secretary General
ona an ra n , u or o e uture o t e nternet an ow to top t an ro essor a
Harvard, Oxford, and Stanford
Tom Kal il Chair of the Global Health workin rou Clinton Global Initiative
Jeffrey Roy , Author of Transformation for the Digital Age: E-Government in Canada, Professor
at the School of Public Administration, Dalhousie University
Virginia Cha , e-Government Leadership Centre, National University of Singapore
Norris Dickard , Director, Urban Markets Initiative, Brookings Institutiont
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Conducted with World Class Partners and Thinkers
Michelle Chibba & Fred Carter , Office of the Information & Privacy Commissioner, Ontario
John Dryden , Deputy Director, Science, Technology and Industry, OECD
Steve Ressler , Co-Founder and Communications Chairman for Young Government Leaders
Nick Bontis , Director, Institute for Intellectual Capital Research, McMaster University
Frank DiGiammarino , National Academy of Public Administration
Ian K etcheson , Policy Advisor to the Deputy Minister, Ministry of Northern Affairs
Chris Rasmussen , Knowledge Manager and Trainer, National Geospatial Intelligence Agency,
US Department of Defense
Stephen Smith and Molly Moran , Director, Office of e-Diplomacy, US Department of State
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Program Deliverables
Access to R esearch
Unlimited password access to research materials
Keeping Updated
All-Member Meetings
A chance to network with colleagues and peers
The latest news, publications, and event informationdelivered through blogs, wikis and research updates
Working Groups
Working groups comprised of program members,organized around key topics of interest
Executive Briefings
Customized executive briefingsWiki Work place Workshops
organization
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Mass Collaboration & Member Engagement
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