future proofing your l&d strategy
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Future proofing your L&D strategy
Laura Overton
Laura@towardsmaturity org
Lauraoverton
Images courtesy of freedigitalphotos.netNew Learning Agenda graphic courtesy of Brightwave
Data in this presentation is drawn from 2000 staff participating in the Towards Maturity Learning Landscape www.towardsmaturity.org/learnerand 500+ L&D professionals participtating in the Towards Maturity Benchmark Study www.towardsmaturity.org/2013benchmark
Talent
Technology
Change
New Learning Agenda
Business Priorities
What driving change for L&D?
L&D want so much more
Improve staff satisfaction/retention/ motivation
Improve customer satisfaction
Increase productivity
Provide a faster response to changing business conditions
Develop a better qualified workforce
Help implement new processes or new products
Comply with new regulations and legal requirements
55%
52%
49%
47%
59%
40%
36%
94%
89%
91%
93%
89%
89%
84%
2013 N=447
2008 N=261% of or participants wanting this benefit
10 years of Benchmarking
What do we know today that can help us better prepare for tomorrow?
2004 2014
Learning innovation, done well, delivers bottom line results!Fact
Adding Value
14% Productivity
19% Staff engagement
9% attrition rates
+ Improving efficiency
12% Time to competency
22% learning delivery time
17% Training Cost
-
Top Learning Companies
TM Index
Those in the top quartile of TMI are delivering more results, faster!Productivity
AgilityEfficiency
Top learning companies are defined as those in the top quartile of the @towardsmaturity index see appendixB for detail
Only 41% of
L&D leaders believe that their business leaders recognise that learning is aligned to the business
How?
• Assigning board level accountability for learning
• Mutually agreeing business metrics that learning needs to address
• Analysing the business problem before recommending the solution
www.towardsmaturity.org/2013benchmarkLauraoverton #bethebest13
Be Through Touch we are linking company and
individual aspirations to achieve a transformation in
the business
Dr Chai Patel, Chairman
In a
VUCA world
you can’t afford a 18 month lead time on delivery!
How?
• Prepare for change
• Use of technology that allows you to respond faster:
• live online learning• social media• video
3 in 5 learners say the course is effective in helping them learn what they need for the job
88% want to learn at their own pace
How?
Revisit the blend Frameworks for learning Transfer of skills Facilitating collaboration
L&D need to consider how to support a continual learning process that builds
confidence and capability of workers
and improves business results for organisations
Peter Cheese, CEO, CIPD
How?
Welcome innovationMake time for reflectionSupport sharing Embed learning where neededEquip line managers
www.towardsmaturity.org/2013benchmarkLauraoverton #bethebest13
• Developing high performing sales and management
• Learning shaped by users and managers
• Defining and supporting the role of the sales manager in the process
• ‘The power hour’ – applying and sharing
• 55% participants agreed the programme had impacted sales
How?
Support recruitment and on-boarding Integrate with performance supportIntegrate succession planning and learning
www.towardsmaturity.org/2013benchmarkLauraoverton #bethebest13
• 62% of learners are using mobile to access resources to help them do their job
• Half of them are using their own technology
• Where are they learning?– 51% When they need it– 24% On the way to work– 44% At home and
weekend
www.towardsmaturity.org/2013benchmarkLauraoverton #bethebest13
How?
Establishing relationships with IT Mobile Cloud Building the skills for flexible
learning
40%agree
15%agree
Eg users encouraged
To use own devices fo
r learning
www.towardsmaturity.org/2013benchmarkLauraoverton #bethebest13
55% of CEO’s believe that their customers are most likely to influence their strategy going forwardIBM Customer Activated Enterprise – Oct 2013
How well do we respond to our learners?
2/3 of learners want their learning to be recognised
75% are happy to engage with online learning
65% are motivated by technology that allows them to
share
23% of L&D reward or recognise online learning
40% say staff lack skill to manage online learning
18% think their learners know how to connect and share
www.towardsmaturity.org/2013benchmarkLauraoverton #bethebest13
How?• Understand how staff are
currently learning• Challenge your own assumptions• User led design• Communicate constantly
www.towardsmaturity.org/2013benchmarkLauraoverton #bethebest13
• Releasing learning beyond the LMS
• Personalising learning so that staff can access what they need for their role
• Connecting and community
• Short Sharp VideosBe It is important for us to listen to our audience on how they
want to learn
www.towardsmaturity.org/2013benchmarkLauraoverton #bethebest13
www.towardsmaturity.org/2013benchmarkLauraoverton #bethebest13
How?
Ask – what does good like and focus on that
The right tool for the job Do not rely on the latest
technology to do the job for you
www.towardsmaturity.org/2013benchmarkLauraoverton #bethebest13
• 2 years ago 90% was f2f learning
• 1st project to reduce call handling times– Short bite sized content– Addressing top 4 issues
only– Reduced call handling by
20%
• Success breeding success
Be Be brave, challenge, take risks but don’t get carried away
– do one thin, do it well then move on!
www.towardsmaturity.org/2013benchmarkLauraoverton #bethebest13
www.towardsmaturity.org/2013benchmarkLauraoverton #bethebest13
How?• Governance/ownership• Modelling change in learning• Speaking the language of
business
www.towardsmaturity.org/2013benchmarkLauraoverton #bethebest13
Future Proofing your learning Strategy
How future proof is your L&D strategy?Compare with others at www.towardsmaturity.org/mybenchmark
The CIPD welcomes Toward Maturity’s New
Learning Agenda as a framework for L&D, HR and business leaders to work together in new ways, in the midst of a rapidly evolving work
context, to deliver great business results through engaged and motivated
staff.
Peter Cheese, CEO, CIPD
Download theNew Learning
AgendaToday
Or ask us for your future proof L&D information pack
www.towardsmaturity.org/2013benchmark
This study is made possible thanks to Towards Maturity’s Ambassadors:
Leading learning organisations who share our passion that independent research should be freely available to all .
To join or find out more go to:
www.towardsmaturity.org/ambassadors
About Us Towards Maturity is a benchmarking practice that provides authoritative
research and expert consultancy services to help assess and improve the effectiveness and consistency of
L&D performance within organisations. It leverages the data gathered from the largest learning technology benchmark in Europe.
Download our case studies to support your business case for change at
www.towardsmaturity.org
Find out your own Towards Maturity Index to see if you are amongst the
top learning companies at http://mybenchmark.towardsmaturity.org/
LauraovertonTowardsmaturityNew Learning Benchmarksn
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