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GEDigital Energy
ValueThe FFA Executive Dashboard enables you to eliminate
inefficiencies within your organization, enhance communication
among staff, coordinate departmental activities, and respond
quickly to changes in financial conditions, customer preferences,
and service operations.
The FFA Executive Dashboard turns historical information into
business intelligence, enabling you to learn from the past in order
to improve and evolve your business processes today and for
tomorrow.
All in all, the FFA Executive Dashboard provides fast, up-to-date,
and context-rich answers to a full range of business questions,
such as:
• How much of the working day is consumed with non-
productive work or travel;
• What is the variance between the best and worst performers;
• Are there enough or too few resources available in a service
team/area to fulfill upcoming jobs;
• What percentage of jobs are successfully completed on the
first call;
• How do these metrics compare with an earlier period of time?
How it WorksUsing a sophisticated OALP star schema design, which is a
standard data-modeling paradigm for business intelligence; the
FFA Executive Dashboard quickly retrieves data on operational
performance, customer experiences, critical financial data, and
much more. The FFA Executive Dashboard then presents an
intuitive view of your business in the form of easy-to-read and
easy-to-understand dashboards and reports.
The Executive Dashboard requires the FFA Datamart
Component—the specific component that extracts and
transforms the data from your operational database.
BenefitsFFA Executive Dashboard helps senior executives identify trends,
measure current performance against business goals, and make
near- and long-term decisions based on information. The result:
• Satisfied customers
• Improved operational performance
• Higher financial returns
FFA Executive Dashboard product sheetFFA Executive DashboardInformation is one of the most important assets a company has. Normal business processes
produce an overload of information in every step of the process. The question is, do you have
an accurate and proactive view into this business information? Companies like yours achieve
significant operational improvements in our fast-paced and always changing business
environments with better visibility into the information their processes generate.
The FFA Executive Dashboard is a business intelligence application that provides immediate,
on-demand access to a wealth of historical business information. It enables you to query and
analyze service data, understand business drivers, track day-to-day performance, and produce
meaningful reports. Designed for senior executives, FFA Executive Dashboard is a quick-to-deploy
packaged component, preconfigured with dashboards and reports, and also allows you to easily
create customized reports.
Field Force AutomationEXECUTIVE DASHBOARD
FFA Executive Dashboard pro-
vides on-demand access to a
wealth of historical information,
enabling you to rapidly make
business decisions to optimize
your field service operations.
DashboardsDashboards provide you with multiple, executive-level views of
critical elements presented simultaneously. The FFA Executive
Dashboard comes with four pre-configured dashboards,
including:
1. Efficiency Dashboard – provides metrics on hours worked,
productive and non-productive hours, and the productivity of
individual engineers.
2. Throughput Dashboard – provides metrics on opened,
required, scheduled, and completed jobs as well as actual and
planned time spent on jobs by individual engineers. It also
provides job metrics on locations with heavy maintenance
records and problem actions.
3. SLA Dashboard – provides metrics on the number of jobs, the
number that met the Service Level Agreement (SLA) and the
number that missed the SLA by individual engineers. It also
presents metrics on the best and worst jobs in terms of SLA
met or missed in hours.
4. Capacity Planning Dashboard – provides metrics on the
number of hours actually logged against a job (on-site hours)
against the estimated number of hours. It also provides
metrics on the amount of shift hours and available hours.
ReportsThe numerous standard reports that come with the FFA
Executive Dashboard provide detailed information, including site
detail information, work order detail information, field resource
actions, and much more. Additional reports can be developed by
one of your trained staff.
ImplementationOur goal is to accelerate your implementation, transfer
knowledge quickly to your staff, and set up the FFA Executive
Dashboard so that you can begin improving your business
operations. Our accelerated base implementation—available
upon request—includes installing and configuring the software,
configuring the standard reports for your environment, and
training your staff: all within a few weeks.
product sheet
System RequirementsThe FFA Executive Dashboard operates with the FFA products
and can be provided as a star-schema to integrate with your
existing data-warehousing and reporting infrastructure, or can
be provided as a prepackaged set of reports that were developed
using Business Objects®.
The FFA Datamart is required for all implementations of the
Executive Dashboard.
SummaryFFA Executive Dashboard offers valuable visibility into your
historical business performance. By examining a full spectrum
of your operations, you can easily identify opportunities for
improvement. The FFA Executive Dashboard gives you
confidence to successfully make business decisions faster than
your competition and to be more responsive to your customers.
Field Force Automation Product SuiteThe FFA Executive Dashboard provides Service Management
Intelligence (i.e., historical analytical reports and views) for the
modular FFA Product Suite.
FFA provides web-based solutions which optimize the full life
cycle of field service operations, including the creation of work
orders, scheduling and dispatching field personnel, tracking
equipment under warranty, managing spare parts inventory,
and receiving real-time reports from the field.
Our modular FFA offering allows customers to take advantage
of our past and future offerings. FFA’s modules include:
• The Planning Module for strategic, tactical, and operational
work order and resource planning;
• The Execution Module for the office and field workforces;
• The Monitoring Module for executive and operational
management to stay in the know;
• The Infrastructure Module to deploy, integrate, and configure
the model supporting FFA.
product sheet
Call TodayTo learn more about this offering, contact your GE sales
representative or visit www.GEDigitalEnergy.com
FFA is powered by Service Hub®, claimed as a registered trademark by ViryaNet Inc.Copyright © 2011 General Electric Company. All rights reserved.
GEA17858 (08/2009)
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