general report · submerged in patuxent river ... retiree george campbell looks back” “welcome...

1

General Manager’s

Report

June 2018

GM/CEO Carla Reid welcomes attendees to the WSSC Water Symposium on May 1

3

National Drug Takeback Day◦ Collected 29 lbs. of drugs

Building Fish Habitats ◦ Built by 50 middle-school students

◦ Submerged in Patuxent River

◦ Creates habitats for fish to thrive

5

Successful media event to announce:

◦ WSSC has longest active Acoustic Fiber Optic system in country

◦ 102 miles of large water mains now protected

◦ Alerted WSSC 20 times to major breaks

◦ $21 million investment has saved customers more than $42 million

New Water Tanks Operational◦ Camp Springs

◦ Collington

Colesville Road Project◦ Greater Silver Spring Chamber of

Commerce meeting

◦ Members of business community commend project manager

“We love our friends from WSSC – especially Curtis [Pinder]! He is very approachable, always in communication, keeps us ahead of what is going on.”- Downtown Silver Spring Rotary Club

8

Tap into Business◦ Combined outreach events ◦ Nearly 300 attendees

“…it was truly a world-class event.”Antonio Jones, Delmock Technologies

P2P Goes Live ◦ One stop shop for

procurement process From ordering to paying

County Councils approve

FY19 budget◦ $1.4 billion Operating and Capital

budget focuses on replacing aging infrastructure

◦ $205.3 million for water and sewer◦ $40.3 million for Bio-Energy

Combined 4.5 percent water and sewer rate increase ◦ +$2.04 per month ($6.12 per

quarter) to the average residential customer bill

AWWA annual conference ACE18

Several WSSC members attended and participated on panels

WSSC Water Treatment Plants received the President’s Award from the Partnership for Safe Water

Tapping team represented Chesapeake section

12

WSSC In Your Neighborhood Open Houses◦ April 10 & 24 and May 8

Customer Feedback Community Utility Ranking Exercise ◦ WSSC #1 among local utilities in all 4 areas

◦ 51 CFC respondents

Water Symposium: A Century of Innovation

Centennial Celebration◦ This weekend!

WSSC Environmental Education Coordinator Named PGCPS “Unsung Hero”

Facilitated 15 PGCPS “Sunfish and Students” programs

School programs reach thousands!◦ 1500 PGCPS◦ 1300 MCPS

Tool for education on water distribution designed by◦ Engineering◦ Process Control◦ Community Outreach◦ Trade Shop

Inaugural use for this week’s H2OEngineers program

Will be stored at RGH for internal training and demonstrations

WSSC’s 65th Annual Manhole Open Gold Tournament in June

Employees, retirees and friends raised $10,000 for WSSC Water Fund

Water Fund created in 1994 to help those in need pay their water/sewer bill

19

Happy Birthday WSSC

Come in Unity Meetings

Earth Month Azalea Garden Clean up

Centennial Video Wins a “Telly”◦ “A Century of Service: 100-Year-Old

Retiree George Campbell Looks Back”

“Welcome Back” Retiree Celebration

2017 Core Mission Dashboard

HomeServe

August 2016 – April 2018

Product Monthly Cost Contracts Completed

Repairs

HomeServe's Repair Cost/Customer

Savings

HomeServe's Estimated Revenue

Water Service Line $3.99 72,414 1,351 $2,179,442 $4,249,881

Sewer/Septic Line $5.49 36,532 1,161 $679,841 $2,328,358

Bundle(WSL and SSL) $5.99 7,554 518 $520,320 $651,407

Interior Plumbing and Drainage $9.99 16,137 2,744 $957,785 $1,558,670 Total 132,637 5,774 $4,337,388 $8,788,315

$0

$20,000,000

$40,000,000

$60,000,000

$80,000,000

$100,000,000

$120,000,000

$140,000,000

$160,000,000

FY 2018 Total Operating Revenue

FY 2018 Actual

$0

$20,000,000

$40,000,000

$60,000,000

$80,000,000

$100,000,000

$120,000,000

$140,000,000

FY 2018 Net Operating Expenses

FY 2018 Actual

Achieve Business Process Excellence & Maintain Financial Stability

Enhance Customer Experience & Community Engagement

June 2018

2017

94 New Customer

Accounts

213 Concerns Closed

4 Total Compliments

$563,693,000 YTD

$594,367,000 YTD

IssueTrakr May 2018

FY 2018 Commission Dashboard

166 Concerns OpenedBilling : 53

Customer Service: 10

HomeServe: 7

Operations: 57

Quality of Service: 39

1,707 Total Customer

Accounts

0

20

40

60

80

100

Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun

Percent of Calls Answered

FY 2018 FY 2017 Target

$0.00$2,000,000.00$4,000,000.00$6,000,000.00$8,000,000.00

$10,000,000.00$12,000,000.00$14,000,000.00$16,000,000.00

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun

Delinquent AccountsAccts. Considered Delinquent 17 Days After Due

Date

Government CommercialMulti-Family Units ResidentialFY 2017 TOTAL

0

20

40

60

80

100

120

140

July Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun

Num

ber o

f Day

s

Permanent Paving Work OrdersAverage Completion Time

Days to Complete FY17 Days to Complete FY18

Goal to Complete

Employee Engagement

Improve Infrastructure

0

10

20

30

40

50

60

70

80

90

100

Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun

Basement Backups

FY 2018 5 Yr Avg.

0

5

10

15

20

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun

Sanitary Sewer Overflows

FY 2018 5 Yr. Avg.

171 220338

435278 253

242

258

0

100

200

300

400

500

600

700

800

Eligible Now Eligible w/in 1 Yr Eligible w/in 3 Yrs Eligible w/in 5 Yrs

FY 2018 Eligible Retirements - Current and Future

As of April 2018

Full Retirement Early Retirement

020406080

100120140160180

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun

FY 2018 Vacancies vs. Active Recruitments

FY 2018 Vacancies vs. Active Recruitments

Active Recruitments Inactive RecruitmentsPositions Filled Avg. Days to Fill

0.020.040.060.080.0

100.0120.0140.0160.0180.0200.0

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun

MG

DWastewater Treatment

Includes Wastewater Treated at Blue Plains

FY 2018 FY 2017

0.020.040.060.080.0

100.0120.0140.0160.0180.0200.0

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun

MG

D

Water Production

FY 2018 Actual FY 2017 Actual

4

38

26

2

Water Main Breaks & Leaks by Pipe AgeMay

Under 25 yrs 25-50 yrs

Over 50 years Unknown

70 Total