getfivestars customer webinar: november 2016

Customer Experience Delivered.

November 2016 Webinar

Our Team

Customize the feedback flow

and then add your customers in.

Reviews

FeedbackExperiencesOpportunitiesIdeas

Net Promoter Score: Your “word of mouth” index

Content on Your Website: Unique content on your website, rich snippets showing in search results

Reviews on 3rd Party Sites: Online reviews on Google, Yelp, Facebook, etc…

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Your Customer ExperienceCapture, measure and market your customer experience

1. Net Promoter Score: Capture and measure your “Word of Mouth” index at the company and location level.

2. Content on YOUR Website

Stream positive customer testimonials to your website, using review rich-snippets for SEO.

2. Content on YOUR Website

Stream positive customer testimonials to your website, using review rich-snippets for SEO.

3. Reviews on 3rd Party SitesYou can request online reviews from any of the 45+ review sites we offer.

New Features and Capabilities

Copy / Paste Feedback

Copy / Paste Feedback

Copy / Paste Feedback

Expanded Review Monitoring

Email Sequence and Timing

SIMPLIFIED FEEDBACK FLOW

FEEDBACK REQUEST

Goal: User clicks CTA button to leave

feedback1

FEEDBACK & SURVEYLANDING PAGE

Goal: Capture NPS, segment positive & negative experience, gather feedback comments & survey ratings2

POSITIVE LANDING PAGE

Goal: Ask and link positive ratings to

REVIEW you online at Google, Yelp, etc.

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NEGATIVE LANDING PAGE

Goal: Apologize to negative rating customer

and ask for more feedback to help.

*Alert sent to business

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POSITIVE FEEDBACK

Email Reminder4

NEGATIVE FEEDBACK

Email Reminder6

= Email = Web/mobile landing page

Email Sequence and Timing

Repeat Feedback - Build a Customer History

Repeat Customer Feedback

Repeat Customer FeedbackYou can ask for additional feedback from an exiting customer in several different ways:

1. Send another feedback request from the Customer Dashboard or the Customer Profile

2. Upload the customer again using the CSV or Excel upload capability

3. Add the customer again using the API (or Zapier, or Webhooks…)

New Window Clings!

Questions?

Don CampbellCEOdon@getfivestars.com@doncampbell

Thank You!