give ‘em what they want! self-service middleware monitoring in a shared services environment

Presented By

Give lsquoEm What They Want

Self-Service Monitoring in a Shared Services Environment

Andy Huang Middleware Platform Intuit

Ted Wilson Chief Operating Officer SL

This document (including without limitation any product roadmap or statement of direction data) illustrates the planned testing release and availability dates for TIBCO products and services It is for informational purposes only

and its contents are subject to change without notice copy Copyright 2000-2014 TIBCO Software Inc All rights reserved TIBCO Confidential amp Proprietary Information

Andy Huang

Engineer ndash Middleware Platform

Design Implement and Enhance

our middleware platform utilizing

technologies to integrate data flow

between multiple enterprise systems

Middleware messaging transformations

Integration Fabric Capacity Management

HADR Security

A little bit about me

bull Shared engineering team amp

dedicated platform support team

bull Shared standards

bull Shared guidance

bull Center of excellence for

best practices

Shared Services Environment

Approx 20 apps and services

MessagingEnterprise

Service Bus

Transaction logging

Business Activity

Monitoring

Shared Services Environment

Developers

Support

Analyst

Middleware

Before

bull Siloed Admin Tools

bull Command-line interfaces

bull Limited access

bull People called us each time

bull Always an emergency

After

bull Graphical dashboard

bull We send links not data

bull Historical Trend Graphs

bull Reduced call volume

bull Free up time

Self-Service Middleware Monitoring

Better internal customer service

Reduce burden on OpsWhy

This document (including without limitation any product roadmap or statement of direction data) illustrates the planned testing release and availability dates for TIBCO products and services It is for informational purposes only

and its contents are subject to change without notice copy Copyright 2000-2014 TIBCO Software Inc All rights reserved TIBCO Confidential amp Proprietary Information

Letrsquos Look at How We Use This Data

Application and Service Developers

Functional validation of code

Baseline performance

ldquoProductionizerdquo application

Get sign off by product management

Determine scaling needs for production

Application amp Service Developers

Application Support Teams

Focus on health of

consumers producers and

bottlenecks in flow in

multi-datacenter scenarios

Benefits

bull Quicker response to end to end issues

bull Real time monitoring graphical user

interface

Middleware Platform Team

bull Overall Platform Health

bull Bottlenecks out of control

clients

bull Thresholds when action is

needed

Benefits

bull Peace of mind platform is

operating normally

bull Protect platform

bull Scaling decision

Middleware Platform Team (Dev and Ops)

War Room Monitoring

Proactively monitored by different teams

Reducing potential of alerts

Benefits

bull Noise reduction = less anxiety

bull Quick response during scheduled updates

Confirmation of Contingency Triggers

Automatic

contingencies being

triggered in response

to overwhelming

inbound traffic

Visibility into message

queue health while

processing is paused for

regularly scheduled

maintenance

Benefits

bull Provides overview to

management

bull Overview of timeframe and

correlation

Maintenance visualization

Hygiene Audit

Maintain various

aspects of JMS to

ensure peak

performance

Benefits

bull Keep brokers operating

at high performance

bull Peace of mind and

preparedness going into

tax season

Hygiene Audit

Clean up various

aspects of JMS to

ensure peak

performance

Benefits

bull Keep brokers operating

at high performance

bull Peace of mind and

preparedness going into

tax season

Capacity Planning

Collect information to justify

spend for scaling and ramp up

bull Storage Allocation

bull Memory Thresholds

bull Etchellip

Capacity Planning

Clean up various

aspects of JMS to

ensure peak

performance

Benefits

bull Keep brokers operating

at high performance

bull Peace of mind and

preparedness going into

tax season

Looking Forwardhellip

This document (including without limitation any product roadmap or statement of direction data) illustrates the planned testing release and availability dates for TIBCO products and services It is for informational purposes only

and its contents are subject to change without notice copy Copyright 2000-2014 TIBCO Software Inc All rights reserved TIBCO Confidential amp Proprietary Information

RTViewreg Intro amp Overview

Ted Wilson COO SL

You probably already know us

RTViewreg

bull SL has been a TIBCO alliance partner since 2002 and a reseller

partner since 2005

bull More than 120 TIBCO companies have licensed TIBCO RTView

bull Strategic partnership between SL and TIBCO extends from

TIBCO field through product management for both companies

SL and TIBCO Relationship

Standalone Component-Level Monitoring

TIBCO RTView Products

TIBCO RTView Standard Monitor ndash Platform for creation of custom monitoring applications

TIBCO RTView EMS Monitor TIBCO RTView BW Monitor TIBCO RTView BE Monitor

Standalone Technology Monitors

Select RTView Customers

Financial

Services

eCommerce

amp Retail

Other

Energy

amp Telco

500+

RTView

Customers

RTViewreg Enterprise Monitortrade

End-to-End Visibility

for Complex Applications

RTViewreg Enterprise

Monitortrade

is

simply the best

performance monitoring

and diagnostics tool for

TIBCO-powered

applications

2

Complete full-featured

middleware monitoring and control

system for complex

heterogeneous applications

Middleware Ops can track down

performance issues ndash even if the

cause is in other middleware

Application developers can get

self-service performance data for

testing and debug

End-to-End Visibility

User Experience

SOA ESB and CEP

Message Servers

App Servers

In-memory Data Grid

Java Processes

Database

Virtual Machines

ActiveSpaces Coherence

TomcatWebLogic WebSphere Glassfish

TIBCO EMS IBM MQ Solace

TIBCO AMX TIBCO BW TIBCO BE

RTView UX

AWS VMware

Oracle DB IBM DB2

JVM

OtherCustomTIBCO Hawk Tivoli OEMRTView Agent

TIBCO Adapters

MS SQL Server MySQL

RTView Enterprise Monitor

Application-centric views indicate health state across an entire

enterprise support team or business unit

Overall health state of services and each underlying component

ndash cross-tier and cross-vendor

Monitor Service Health

Overall health state of services and each underlying component

ndash cross-tier and cross-vendor

Monitor Service Health

Track Component Metrics over time

Drill down to individual component to view metric history over time

8 AM - start day

ORDER-QUEUE In Msg rate rises

CPU on both BW-ENGINEs rises

ORDER-QUEUE Out Msg rate keeps up

HOST CPU is high fully utilized

12 PM

Rogue CPU-HOG process runs

BW-ENGINES starved for CPU hellip

ORDER-QUEUE Out Msg rate drops

Pending Message Count rises

2 PM

Rogue CPU-HOG process is done

BW-ENGINES start working again

ORDER-QUEUE Out Msg rate back up

hellip but Pending Message Count takes

a long time to clear -gt causing

order DELAYs rest of day

ORDER-QUEUE In Msg rate

ORDER-QUEUE Out Msg rate

CPU on two BW-ENGINEs

Pending Message CountHOST CPU

Understanding how issues can impact multiple tiers

SL ndash who we are

1983 Founded in SF Bay Area to provide

visualization of complex mission-critical

systems (SL-GMSreg)

Evolution industry leaders in monitoring

and visualization of enterprise

applications middleware and cloud

Today extensive portfolio of Fortune 1000

customers who depend on SL solutions for

real-time end-to-end visibility

Come to our booth

Win a prize

Donrsquot miss our theater Session

Unprecedented Operational Insight and

Diagnostics for TIBCO-powered Applications

Join SL as we explore and demonstrate the

latest generation of real-time and historical

application intelligence Learn how leading

companies are reducing downtime and

increasing responsiveness and how you can

too

Glyn Edevane

Monitoring Specialist

Wednesday 1230

Innovation Theater

or our Tastes and Sounds

3

46 Minna

With

DJ Chris Clouse

Eats and Drinks

sponsored by

Try a specialty drink

the RT Buzz

the SL-tini

For More Information

Visit us at SLcom

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