giving better service

GIVINGBETTER service

MUHAMMAD ARI RIFKI – NIK 152163

DIVISI CUSTOMER CAREPLASA TELKOM JAKUT

• PERSONAL SERVICE•BETTER CUSTOMERS• CURRENT SITUATION•ROOM FOR IMPROVEMENT•REVIEW

OUTLINE

PERSONAL SERVICE is about MAKING the CUSTOMER feel like

they’re DOING BUSINESS WITH a HUMAN,not a company.

PERSONAL SERVICE

A few years ago, a survey by Genesys asked more than 9,000 consumers about what mattered to them most when it came to

doing business with companies.

“ BETTER HUMAN SERVICE. ”

of them– said

Source: https://www.groovehq.com/support/delivering-personal-customer-service

It’s a simple concept, but incredibly valuable. Why?

Because when customers feel like they’re getting personal service, they become

BETTER CUSTOMERS.

BETTER CUSTOMERS

Buy more

Tellmore

Draw morecustomers

of customers are “very” or “extremely” likely to do business with a company because of their reputation for strong

customer service.

In fact, another study found that

ROOM FOR IMPROVEMENT

KNOWLEDGE

HOW TO TALK WITH CUSTOMER

CALMNESSHOW TO CONTROL

CONVERSATION

HOW TO IMPROVE

SPEAK CLEARLY TALK SUFFICIENTLY

REVIEW• GIVE A CLEAR ANSWER AND INFORMATIONS• BE A GOOD LISTENER FOR OUR CUSTOMERS• FOLLOW THE S.O.P

• BUY MORE• GIVE GOOD REVIEW• DRAW MORE CUSTOMERS

THANK YOU