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Cisco Connect DubrovnikHrvatska • Ožujak 2019

Global vision.

Local knowledge.

Silvo LipovšekSistemski inženjer

Cisco Jabber - How to transform from your old IP Phone to next gen collaboration

Cisco Jabber – Od starog IP telefona do kolaboracije

42

New

Not New

IP Soft Phone

With us for years

Carbon Copy from physical to software

Used for the same thing

Used with the same processes

Use the Opportunity to do

Something new

Something different

Something better

The way we do work has changed

We Collaborate

We work in ad-hoc teams

Challenges

Outdated communication

methods

Lack of mobility options

Large and/or dispersed workforce

Employees want BYOD

Too many communications

apps

Cisco Jabber

Collaborate anywhere, on any device with Cisco Jabber

All-in-one unified communications application

• Extensive soft phone capabilities

• Voice, video, and voice messaging

• IM, presence, and desktop sharing

• VPN less access, single sign-on

Collaborate from any workspace

• PC, Mac, tablet, and smartphone

• On-premises and cloud deployment

• Virtualized desktop (VDI)

• Integration with third-party productivity tools

Create a solution to fit your organization

Deployment model?

Host the Cisco Jabber® solution in your data center

or

SubscribeCisco® Webex

Mix cloud services with existing on-premises Cisco Unified Communications Manager

Platform support? Features required?

MicrosoftWindows

Apple OSXApple iOS

Google Android

Virtualization

Instant messaging

Desk phone control

Soft phone and video

Conferencing

Remote access

Client portfolio - Desktop

Available for Windows, Mac, and VDI

Mac

Windows

Client portfolio - Mobile

Available for Android and iOS

iOS

Android

Jabber clients provide a rich user interface for initiating business communications

• Search/Add contacts from Corporate directory (AD)

• Search/Add contacts from MS outlook contacts.

• Enter telephone numbers / SIP URI’s to make voice/video calls.

Getting Started with Jabber

• Personal Contact list for frequent contacts with presence

• Organise Contacts by group

• Click to start Chat, Voice & Video

• Multi-Select for group Chat/Conference

• “Alert when available” for busy/away contacts

Managing your Collaboration Contact List with Jabber

Presence and instant messaging

• See who is available and how to reach them

• Instantly and efficiently interact one-on-one or in groups*

• Share screen shots and files

• Easily escalate

• Audio, video, file transfers, screen share, and web share

• Extend to other organizations via federation or interop

• XMPP and SIP (on-premises only) federations

• Cisco Webex Teams™ and Jabber® interop

*Persistent chat is available for on-premises deployments

Reach people efficiently

• Screen Share, start Meeting

• Audio Call

• Group Chat

• Screen capture,

• File transfer

• Emoticons

• IM text formatting,

• Add others to Chat

• Move Chat to a separate Window

Instant Messaging & Group Chat with Jabber

• Availability indicator for fellow workers

• States: Available, Busy, Do Not Disturb and offline.

• Automated states for On Call, In Meeting, Presenting

• Custom state, “gone to lunch”

Show your presence/availability with Jabber

Chat rooms can be created as open rooms or restricted to a controlled group and even password protected.

Collaborate in Jabber Persistent Chat Rooms

• Open & Closed Rooms

• Room access levels (Admin, moderator, contributor)

• Custom filters andnotifications.

• Available for On Premise deployments

• Oracle / PostgreSQL database support

Anywhere access to business-quality voice and video

• Simple, intuitive user experience

• Voice

• Soft phone or desk phone control

• Midcall features: transfer and hold, etc.

• Multiline (upto 8 lines)

• Video

• Rich experience: HD and multiparty

• Interoperable: Mobile to desktop to Cisco TelePresence®

• SIP URI dialing: Easier to initiate a call

• Click an email address or Cisco Jabber® ID

• Search bar, contact list, call history, etc.

Improve the quality of communication

Administrator can configure Jabber users for Phone mode which provides:

• Voice & Video operation without IM & Presence functions

• Soft Phone & Desk Phone control functions

• Search Corporate Directory & Outlook contacts

• Visual Voicemail & Call History

• Video Desktop Share

• (IM&P Server/Service not required)

Using Jabber Phone Mode (Voice & Video)

Jabber provides a call history or placed, received and missed calls.

Jabber will attempt to resolve call history to a directory or local contact.

• Filter by time range, placed, received and missed calls.

• Presence for caller

• Return call to other numbers (mobile)

• Return call using instant message

Call History and Recent Communications

• Jabber controls desk phone (CTI) to make & receive calls with

Hold, Transfer, Conference, Hang up and send DTMF

• Desk phone video mode provides video to existing handsets

• Audio from Desk phone

• Video on desktop

• Adds additional capability to existing hand sets

Using Jabber with your existing Desk phone

Interoperability with telepresence rooms and systems

Rich Voice and Video Communication with Cisco Jabber

Multiparty voice and video conferencing

• Call into scheduled meeting or create an impromptu call

• Single-click escalation from a group chat conversation to a video conference (ad hoc meeting)

• On-premises conferencing resources requested to Cisco® Unified Communications Manager or Cisco Meeting Server

• Cloud Conferencing with Cisco WebexMeetings

• Reminders and click-to-join notifications

True real-time video collaboration

• Shares your Windows/Mac Desktop

• Video Desktop share (BFCP)

• Jabber Desktop/mobile clients

• Telepresence endpoints

• Video bridges

• IM desktop share with remote control and multi-party (Windows only)

• Escalation to Cisco WebEx provides a further platform for desktop sharing.

Screen and Content Sharing with Jabber

Cisco WebEx Personal Rooms provide an online workspace for collaborative working

• Single click escalation to WebEx personal rooms

• Internal & External contact attendees

• audio/video, desk share and white boarding.

• For CMR enabled WebEx Rooms Jabber a user can select between video / web based escalation.

Escalating to Cisco WebEx Personal Rooms

Visual Voice Messaging

• Message are displayed in a separate tab which gives a visual view of your voicemail inbox.

• Messages can be played and deleted directly in the Jabber client.

• Visual voicemail also shows presence for message senders plus options to return calls.

Make Voicemail Visual

Continue to use Jabber away from Office

• VPN-less Connectivity for Jabber clients with Cisco Mobile & Remote Access (MRA)

• Auto detects when to use MRA

• Uses Cisco Expressway for Chat, Voice and video services.

Jabber clients also support Cisco AnyConnect VPN for remote access

Using Jabber away from the Office

Expressway Architecture

Unified Communications Traversal Zone

• Expressway-E is traversal server in DMZ

• Expressway-C is traversal client inside the network

• Establish traversal link between both using traversal zone configuration

3

3

CUCM

Enterprise Network DMZ Outside Network

Expressway-CTraversal Client

Expressway-ETraversal Server

Endpoint B

Internet

Endpoint A

Traversal Link Management

Signal

Media Payload

Device Integrations

• Jabber works on more than desktop and mobile devices

• Jabber for Android and iOS supports wearable devices from Apple, Samsung and other vendors

• Use Jabber on wearable devices to

• Set you presence

• Send and receive messages

• Use Jabber on Android Auto enabled vehicles

• Have messages read aloud

• Respond to messages with speech to text

• Send a pre-defined response “I’m driving right now”

Need to stay connected?

Software Integration

• Integration into Microsoft Office for Windows and Mac including

• Presence integration

• Click to IM (1:1 and group)

• Click to Call (1:1 and group)

• Outlook contact search / resolution

• Save chats to Exchange/Outlook

• Meetings/Schedule integration

• XMPP/SIP/TEL Protocol handler allowing click to IM, Call from web pages and other applications

• Windows hot key to call selected text in applications

What to communicate from Microsoft office?

Jabber provides protocol handlers to allow conversation launch from browsers and other applications.

Protocol handlers provides to launch chat, group chat, voice/video and voice/video conferencing.

Making calls from other applications

Example: xmpp:bbanks@example.com

sip:bbanks@example.com

Jabber Chat Bot SDK

• Cisco has contributed to the public domain Bot Kit framework for creating Chat Bots

• Create Jabber Bots to help make you staff more productive with Bots that• Provide alerts

• Answer questions

• Help with business processes

Create Chat Bot applications

Secure Collaboration with Jabber

• Encrypted chat, voice, video and desktop share

• Jabber Certifications for Secure communication

• Federal Information Processing Standard (FIPS 140.2)

• Common Criteria (CC) – Voice & Video

• FedRamp

• Compliant IM logging and Call recording (may require 3rd party)

• Enterprise Authentication and Authorization (OAUTH, SSO, SAML)

Is Jabber Secure?

• PCI DSS requirements apply wherever account data is stored, processed, or transmitted. While PCI DSS does not explicitly reference the use of VoIP, according to PCI Security Council guidance, VoIP traffic that contains cardholder data is in scope for applicable PCI DSS controls, in the same way that other IP network traffic containing cardholder data would be.

• …VoIP traffic containing account data that is stored, processed or transmitted internally over an entity’s network, or transmitted externally by the entity, is in scope for applicable PCI DSS controls.

PCI DSS Covers VoIP Traffic

https://pcissc.secure.force.com/faq/articles/Frequently_Asked_Question/Is-VoIP-in-scope-for-PCI-DSS/?q=voip&l=en_US

PCI DSS Requirements

Ability to disable TLS 1.1, 1.0, SSL 3.0 and lower protocols

TLS 1.2 support

4

2

TLS 1.2 Product SupportProduct Support

SupportsTLS 1.2

Disable TLS 1.0

DisableTLS 1.1

Notes

CUCM/IM&P, UCxn, CER, PLM*, PCD, TMS, secure CUBE (G2/G3)

System Release 12 and earlier (e.g.backport to 11.5)

Other infrastructure (CMS, Conductor, TP Server, Expressway, Contact Center, PCP, secure SIP PSTN GW/CUBE/MTP/CFB G2/G3, secure SRST G3, secure analog VG)

System Release 12

CE Endpoints (DX70/80, MX 200/300 G2, MX 700/800, SX, IX 5000

9.1.3

78xx/88xx 12.1(1)

Newer TC endpoints (can run CE)(MX 200/300 G2, MX 700/800, SX)

Can SW upgrade to CE

Legacy TC endpoints (C-series, EX, MX 200/300 G1, Profile)

End of Sale

Legacy Immersive(TX 9000 series, CTS)

End of Sale

Older IP phones (e.g., 79xx series, 69xx, 99xx, 89xx, DX on Android, IP Communicator)

No support or partial support

Cisco Unified Communications Manager

Cisco Unity Connection - Enhanced

Cisco Emergency Responder

Cisco Jabber client

Cisco Spark Messaging (Optional)

Cisco Expressway Server Software

Flex Plan – Named User (Hosted Calling) delivers a rich set of capabilities to our customers

DX Series EX Series

78/79xx88/89xx99xx

Jabber DesktopJabber Mobile

Supports all Standard DevicesCalling Services

Localisations

And finally…. Jabber Language Support

* Not supported on Mac

Arabic* Italian Bulgarian

Catalan (Spain) Japanese Romanian

Chinese (China) Korean Croatian

Chinese (Taiwan) Norwegian Slovak

Czech Polish Slovenian

Danish Portuguese (Brazilian) Serbian

Dutch Portuguese (Portugal) Russian

English Spanish Finnish

French Swedish Hungarian

German Thai Hebrew*

Greek Turkish

Cisco Jabber -The Power to Collaborate

Rich, Real-time Collaboration with Cisco Jabber® Platform

All-in-one UC application Collaborate from any workspace

▪ Presence and IM

▪ Voice, video, and voice messaging

▪ Desktop sharing and conferencing

▪ PC, Mac, tablet, and smartphone

▪ On-premises and cloud

▪ Microsoft Office integration + 3rd party apps

Summary

Quickly find and connect from anywhere on any device

Enhance your experience with voice and video calls

Choose from a variety of deployment methods

Maintain high security standards and scale to large deployments

36 million Jabber users worldwide and counting

Cisco Jabber - How to transform from your old IP Phone to

next gen collaboration