governance and conflict: prevention and resolution
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Governance and Conflict
Prevention, Resolution and Transformation
National Association for the Deaf September 25, 2015
Heather Harker
Third Sector New England
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Role of governance leaders in preventing,
resolving and transforming
CONFLICT
Focus of Today
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What do you want to learn?
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Personal Mastery: Distinguishing Role and Self
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Who am I? (and why does it matter)
Deaf
White
Woman
Raised in the South
Born in 1970. (45 years old)
My own beliefs re: conflict
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What is my role?
Role as:
Board Chair
Member of organization
Board member
Community member
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Who is the other person? (and why does it matter?)
Hearing status/Language fluency
Race
Gender
Age
Role with organization
Beliefs re: conflict
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Role and Self
Power (equity) matters
Perspective matters (and there are
multiple truths in every situation)
Self management is first step to preventing conflict
Role matters.
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Share a story of when you collapsed Role and
Self in a conflict situation
Work together to identify new
and different strategy
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Question and Answer re:
Personal Mastery:
Distinguishing Role and Self
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Reframing Conflict
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Unproductive conflict
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Unproductive conflict
Personal attacks
Continued bad behavior
Not trying to understand the others
perspective
More invested in being right than in finding
common ground
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Conflict as an OPPORTUNITY
What can we learn together?
Can we create a new path?
(both/and NOT either/or)
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Conflict TRANSFORMATION
Assumes conflict is necessary element for
evolution of relationships and progress.
Ongoing process of co-creating peace.
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Share a story of when a conflict was beneficial
to your organization. Why?
Share a story when a conflict
was unproductive or harmful
to your organization. Why?
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Question and Answer re:
Reframing Conflict
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Lunch Break
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Governance Strategies for Addressing Conflict
In light of recent events, Im afraid Im going to have to eat some of you.
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Strategies for Addressing Conflict (what we covered before lunch)
Separating of Role and Self
Managing Self
Acknowledging underlying emotions/values
Reframing conflict as a healthy part of
organizational evolution
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What are GOVERNANCE Strategies for Addressing Conflict?
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Governance Strategies
Is the purpose clear?
Are the outcomes clear?
Is decision making clear?
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Governance Strategies
Are the appropriate stakeholders involved?
Is it a well-designed process?
Is communication effective to those involved
and those outside the process?
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Identify a current conflict within your organization.
Which governance strategy might be a helpful approach?
Purpose
Outcomes
Process
Decision making
Stakeholders
Communication
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Question and Answer re:
Strategies to Address Conflict
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Be curious: What is really happening?
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Governance and Conflict Prevention, Resolution and Transformation
Heather Harker
Third Sector New England hharker@tsne.org
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