government program question box may 2012
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How Question Box Can Strengthen Your Government and Civil Society Initiatives - May 2012
Connect the World
Imagine this citizen could access the resources of the your program without leaving his village.
Direct access is possible
Question Box lets you build a hotline connection to any population – quickly and in a budget-conscious manner
How Question Box Works:
User pushes button, asks question in local language. Live Agent looks up information, translates answer into local language. Citizen served from place of residence. Valuable information gathered for Program on citizen needs. Agent is employee of your Program.
Creating a positive experience with responsive government and civil society
SOLAR Option, for off-grid
All Question Boxes use GSM mobile phone SIM card to make calls.
Why is a Question Box Hotline Useful?
• Your Program needs to know information from Citizens
• Citizens need to know information from your Program
CONNECT with 1 billion illiterateWorks in MOST SECTORS
HEALTH EDUCATION AGRICULTURE CLIMATE VOTING
Rural Development Department
Rural Citizens Report Needs to Department
Question Box
Department sends focused response to affected community
Example: Program needs information from Citizens
Example: Citizens need to know information from the Department
Agriculture Assistance ProgramQuestion
Box
Farmers Affected by Climate Change require support
Targeted expert advice
Reach Communities without Staff on Ground
QB
Central Office
QBQB
www.questionbox.org
Example Uses of Question Box
• Providing information about rural communities to your Program (surveys & citizen reporting)
• Citizens receive information regarding Rights and Programs – qualifying and enrolling
• Direct connection to Program Experts• Other affairs of interest to the Program
Question BoxConnecting Schools National Internet Exchange of India (NIXI) – sponsored program to bring educational resources to underprivileged children in greater Pune.
Uganda
• In Uganda, we used community agents with mobile phones
• These agent circulated as the point person for the expert hotline.
• This model works in dispersed populations• Over time, the agents become educated about
the topics, pushing learning from experts into communities
KAMPALA, UGANDA
BUSHENYI, UGANDA
Uganda Question Box in Action
Organizational schematic for Question Box program in Uganda – Agriculture Hotline.
Question Box India
Crisis-Ready
Question Box IndiaCitizen
Reporters
Question Box India
Access for Everyone
Question Box Call Track Software
Keeps track of all calls, provides useful data on needs and Program work.
Who Administers the Hotline?3 Options:
• Government Ministry• Non-Governmental Organization• Question Box
What Question Box Provides:
• Set up & customize hotline system–Hardware–Software–Guides
• Train call agent personnel • If desired: Run the hotline service
Question Box Background
• Founded in 2007 as a US-registered 501(c)3 NGO
• Question Box featured in leading publications worldwide, including:– New York Times– Times of India– Deutsche Welle– BBC– UK Telegraph– Indian Express– Harvard Business Review online– UK Guardian– New Scientist
• Past project partners include National
Internet Exchange of India (NIXI); Europe Asia Business School; NIIT; Grameen Foundation on a Bill & Melinda Gates Foundation project; & other organizations (orphanage, agriculture, health, etc.)
• Thousands (1000s) of Questions Answered
Question Box is a tool to: Research rural populations needs. Educate rural populations, and provide critical, requested Help.
Rose ShumanOpen Mind – Question Box1158 26th Street, #267Santa Monica, CA 90401 USA+1-323-389-5065rose@questionbox.orgwww.questionbox.org
Question Box can help your Program better serve difficult-to-reach citizens.
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