greg gray's it's all about the customer experience seminar overview

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IT’S ALL ABOUT THE CUSTOMER EXPERIENCE © 2014 RENAISSANCE UNLIMITED, INC.

THERE’S SOMETHING NEW FROM GREG GRAY...

SEMINAR OVERVIEW

IT’S ALL ABOUT THE

CUSTOMER EXPERIENCE

EVERYTHING ELSE IS HOW YOU KEEP SCORE

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Greg GrayPRESENTER

AGENCY EXPERIENCE SCORES PORTFOLIO GROWTH

ALLSTATE FINANCIAL PRODUCTION PROFITABILITY

RETENTION HOUSEHOLD BUNDLING REFERRALS

SEMINAR OVERVIEW

CEO, RENAISSANCE UNLIMITED, INC.

Greg GrayWHO is this guy and WHAT does he know

about Allstate?

GREG HAS DONE WORK IN 13 ALLSTATE REGIONS

IT’S ALL ABOUT THE CUSTOMER EXPERIENCE © 2014 RENAISSANCE UNLIMITED, INC.

WITH THOUSANDS OF “ALLSTATERS" IN 42 STATES

IT’S ALL ABOUT THE CUSTOMER EXPERIENCE © 2014 RENAISSANCE UNLIMITED, INC.

NOW HE’S DEVELOPED 2 NEW SEMINARS FOR ALLSTATE AGENCY OWNERS AND FOR AGENCY STAFF

IT’S ALL ABOUT THE CUSTOMER EXPERIENCE © 2014 RENAISSANCE UNLIMITED, INC.

WHAT’S IN IT?

THE AGENT SEMINAR INCLUDESWhat Makes Loyal Customers Defect

Why your staff isn’t doing what you want them to do !and what you can do about it

Understanding exactly how an !Agency Experience Score is calculated and how you can affect it

Turning 7s and 8s into 9s and 10s - Lagniappe

Turning 7s and 8s into 9s and 10s - The 93% Rule

Delivering Employee Feedback that Works !in 2 minutes or less

Getting to a WOW level of Customer Experience

AGENTSSEMINARFULL DAY7 - 8 HRS

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THE STAFF SEMINAR INCLUDES

What Makes Loyal Customers Defect

Understanding exactly how an !Agency Experience Score is calculated and how you can affect it

Turning 7s and 8s into 9s and 10s - Lagniappe

Turning 7s and 8s into 9s and 10s - The 93% Rule

Getting to a WOW level of Customer Experience

STAFFSEMINARHALF DAY3.5 - 4 HRS

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WHAT’S IN IT?

ISN’T THIS THE SAME AS GREG’S PRESENTATION AT NATIONAL FORUM?

AND THE FORUM PRESENTATION ONLY COVERED

What Makes Loyal Customers Defect

Why your staff isn’t doing what you want them to do !and what you can do about it

Understanding exactly how an !Agency Experience Score is calculated and how you can affect it

Turning 7s and 8s into 9s and 10s - Lagniappe

Turning 7s and 8s into 9s and 10s - The 93% Rule

Delivering Employee Feedback that Works !in 2 minutes or less

Getting to a WOW level of Customer Experience

THE FORUMPRESENTATION

lasted only

90 minutes

NO!

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TAKEAWAYS?

AGENTSEMINAR

SEMINARWORKBOOK

SIGNEDCOPY

OF GREG’SBOOK

STRESS-BALLSEMINAR

DESKTOP REMINDER

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PDFs OFSTAFF MANAGEMENT

TOOLS

IT’S ALL ABOUT THE CUSTOMER EXPERIENCE © 2014 RENAISSANCE UNLIMITED, INC.

TAKEAWAYS?

STAFFSEMINAR

SEMINARWORKBOOK

STRESS-BALLSEMINAR

DESKTOP REMINDER

1 2 3 4 5 6 7 8 9 10

IT’S ALL ABOUT THE CUSTOMER EXPERIENCE © 2014 RENAISSANCE UNLIMITED, INC.

AGENTSEMINAR

1 2 3 4 5 6 7 8 9 10

STAFFSEMINAR

Register today!Register today!IT’S ALL ABOUT THE CUSTOMER EXPERIENCE © 2014 RENAISSANCE UNLIMITED, INC.

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