having an impact, making a difference
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IMPACT REPORT 2013
having an impact,making a difference
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What we said we would do work with our partners in health and the local authority on the development of an
outcomes-focused, borough-wide day service, which will support people in stayingsafe, well and independent in their own homes and communities
continue to champion quality information and advice as crucial for older peoplesindependence, working with our local authority to ensure this valued servicecontinues to be supported
enhance facilities at our Raleigh House day centre to meet the needs of frailerpeople
develop our services for people living with dementia, their families and carers,
building on our successful Saturday Club model
achieve all the targets of our new Fit as a Fiddle programme funded by NHS Kingston and ensure this evidence-based work will continue beyond 2013
achieve all the targets of our Stay Well at Home service, demonstrating its effectiveness and value in supporting older peoples independence and well-being
explore options for the development of our In Touch telephone befriendingscheme
increase the capacity of our Help@Home service, to meet the demand for highquality practical help and support in the home
review the options to sustain our Handyperson service, working with our localauthority partners
explore opportunities to enhance our housing-related services
meet the targets of our Lend a Hand project, workingwith carers of people nearing the end of their lives
invest in our IT infrastructure to support our organisational development for the next five years
launch a new website, with improved accessibility
standards maintain our commitment to providing quality services
that help make later life a greater life
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What we did generated a social return on investment of 11 for every 1 invested in our
award-winning Stay Well at Home service, saving the public purse over 240,000
hosted a listening event for the general public on the theme What things makelater life a greater life? and published the findings
championed the importance of day services through our partnership work withhealth and the local authority
maximised our service users income by 570,973 an increase of over 47% on theprevious year
achieved 2,222 successful outcomes for users of our Information, Advice and Advocacy Service
opened a new accessible shower room at Raleigh House
enabled 197 people to improve their fitness, lose weight and eat more healthilythrough our Fit as a Fiddle programme
increased hours of support provided by our Help@Home service to 995 per month,with 97% of customers surveyed agreeing the service helped maintain theirindependence at home
continued to provide our popular Handyperson service through charitable resources
managed our first house sale through our Housing Choices service
developed, through our Lend a Hand project, specialist Loss and Bereavementtraining for our staff and volunteers
upgraded our IT network, launched our new website, unveiledour film, Making Later Life a Greater Life, and developed oursocial media presence to provide new ways of engaging withthe public
added over 300,000 worth of value to our activities through
the work of our volunteers
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Next year we will modernise our constitution to ensure the on-going relevance, appeal and evolution of our organisation
expand and develop our housing-related services by joining forces with KingstonCommunity Furniture
create a borough-wide universal day service, working with health partners, toimprove access for people with a range of needs
scale up our proven Stay Well at Home programme
further increase the capacity of our Help@Home service to meet the demand for
high quality, trusted and reliable support in the home
expand the services provided by Help@Home to meet the needs of more frailpeople
further enhance facilities at Raleigh House to meet the needs of people with greaterdisabilities and those with dementia
renew our Advice Quality Standard (AQS) accreditation
champion the value and importance of preventative services in keeping peoplesafe, well and independent
review and improve our arrangements for risk, health and safety
continue to deliver a wide range of services that make your life a greater life
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Feedback We already knew you provided a great service. We now have proof of that. Thank you very muchfor all your efforts.
I am 82 years old and have suffered with poor health and low finances for quite some time. I amgrateful for the help. If everyone is treated as well as I have been, there cannot be much room forcomplaint. Keep up the good work.
I'd like to take this opportunity to thank all of you for your continuing care of my parents. RaleighHouse is a vital lifeline for them.
Having a place where you can get information for our age group is very valuable. The Bradburyhelped me fill a big hole in my life that appeared when I retired late at 78 and stops me getting
depressed.
VolunteeringOver the last year and a half that I have been a volunteer at Age Concern, I have learnt a lot,gained my confidence and made new friends, both staff and day centre members. I would like tothank everyone for giving me this opportunity.
Contact details:14 Nelson Rd, New Malden, KT3 5EA020 8942 8256ageconcernkingston.org
Registered Charity Number: 299988
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