hdi capital area meeting slides july 15, 2016

Welcome!

HDICapitalAreaLocalChapter

July 15, 2016

UpdatesfromHDICorporateandHDICapitalAreaLocalChapter

Thank You HDI Capital Area2016 Sponsors!!

Today’s Agenda

Agenda 12:00 Noon to 12:30 PM – Lunch and Networking 12:30 PM to 1:50 PM – Program 1:50 PM to 2:00 PM – Survey, Prize Drawing 2:00 PM – Meeting Ends

Next Local Chapter Meeting Friday, August 19, 2016 12:00 to 2:00 PM ITSM From the Inside Out Speaker: Kirk Noren Marriott International (The Corporate Office) Two Washingtonian Center 9737 Washingtonian Blvd. Lower level conference room Gaithersburg, MD 20878 Marriott is located 4.5 miles ( about 8 minutes) away from the Shady Grove metro center. Parking is available in the garage.

New Capital Area Website Coming Soon!

SAVE UP to $400

HDI and itSMF USA Members – Save $200 Early Bird ends September 9 – Save $200

**Special for HDI Local Chapters** For every 5 “NEW” attendees registered

the Chapter receives one free registration

Service Management Awards

•  HDI Service Improvement Award This award recognizes an organization that has successfully implemented or improved one or more service offerings.

•  HDI Knowledge-Centered Support Award

This award recognizes an organization that has successfully implemented or improved upon its KCS� initiative.

Deadline to submit extended until July 18th

HDI Industry Awards Submissions and Nominations due October 31st

Analyst & Desktop Support Technician of the Year Nominations

DON’T MISS THIS OPPORTUNITY to recognize your key analysts and technicians. The only investment you make is time to send the information below and complete the application. Your return is truly a heartwarming event that has become a year end celebration for our teams.

•  I encourage members to nominate your outstanding Analysts and Technicians by emailing the following information to Sandy Seroskie, by Monday, October 24th 2016 at awards@hdicapitalarea.com:

•  Help Desk Analyst or Desktop Support Technician's Name •  Company •  A paragraph describing the individuals achievements (why you are nominating them) •  Manager's name and contact information •  The criteria and nomination form is sent to the Manager to complete. •  We encourage you to send the information above early, so you have more time to

complete the application.

•  The local chapter Analyst of the Year and Desktop Support Technician of the Year will compete for the regional award and regional winners then compete for the global award. The winner of the Regional Analyst of the Year and Desktop Support Technician Award will receive a free registration to the Annual Conference courtesy of Robert Half Technology.

•  May 9-12, 2017 •  Gaylord National | Washington,

D.C. •  The most comprehensive four-

day event covering all aspects of the technical support industry

• Call for Proposals Opens July 11!

HDI Membership: Now More Connected Than Ever

Connect and collaborate with professionals who share your goals and challenges and gain exclusive access to the best industry resources—hand-picked by experts and practitioners.

•  News and articles •  Industry research •  Podcasts and webinars •  Discussions •  And much more

Only at the new HDIConnect!

Connect.ThinkHDI.com

What’s Hot at HDI Get Your Seat at the Next HDI Forum Roundtables Join us to learn about HDI Forum membership as you collaborate with your peers to share thoughts, discuss challenges, learn the latest best practices, and more. They’re FREE to attend:

–  August 16, 12:00 p.m. – 1:30 p.m. EST, Virtual Event –  September 20, 12:00 p.m. – 1:30 p.m. EST, Virtual Event –  Register today at ThinkHDI.com/Roundtables

FUSION 16: Save $200 with the Early Bird Discount November 1-4, 2016 | MGM Grand | Las Vegas Register for the most important ITSM event of the year by September 9th and save $200 on your conference pass. HDI and itSMF USA member save an additional $200! Learn more at ServiceManagementFUSION.com. Now's the Time to get KCS-Certified Register for the KCS Foundation online certification training for only $195—it’s a savings of several hundred dollars and it ends on 8/31/16. Start now at ThinkHDI.com/KCSF. NEW! HDI Team Certified Award: Pinnacle of Excellence Get 100% of your team HDI certified and cement your status among the support center elite with the new HDI Team Certified Pinnacle of Excellence Award.

You Spoke, We Listened: Introducing Your HDI

New Membership Model Features Improved Benefits, Lower Price Based on feedback from those in the tech support industry, HDI has overhauled and simplified its membership model! No more unnecessary member levels, no more confusing pricing structure, and no more unclear benefits. We now have one membership level available for the new low price of $295 with a streamlined and improved set of benefits. Check it out at ThinkHDI.com/Membership.

Current Forum Groups

HealthcareProvidersForum§  3–livemee)ngsannually(2.5dayseach)§  DoNOTa=endtheHDI

ConferenceExecu@veForum§  3–livemee)ngsannually(1.5dayseach)§  1-HDIExecu)veConnec)ons

conferencepassHigherEduca@onForum§  2–livemee)ngsannually(2.5dayseach)§  1–HDIannualconferencepass(plus1daypreconferenceworkshop)

RetailForum§  2–livemee)ngsannually(2.5dayseach)§  1-HDIannualconferencepass(plus1daypreconferenceworkshop)

DesktopSupportForum§  2–livemee)ngsannually(2.5dayseach)§  1-HDIannualconferencepass(plus1daypreconferenceworkshop)

SupportCenterLeadershipForum§  2–livemee)ngsannually(2.5dayseach)§  1-HDIannualconferencepass(plus1daypreconferenceworkshop)

AllForummembershippackagesinclude:HDImembership,LocalChaptermembership,HDIConnectaccess,

HDIConnectForumgroupaccess

2016ForumMee@ngs:

July11-14,2016–SaskatchewanCanada(HigherEduca)onOnly)Host:UniversityofSaskatchewan

October17-20–CharloUe,NC

(Execu)ve,Healthcare,Desktop,RetailandLeadershipForums)

November14-18,2016–Arizona(HigherEduca)onOnly)Host:ArizonaStateUniversity-Tempe,AZ

NextRoundtable:

TuesdayAugust16,2016

Registeronlineat:www.thinkhdi.com/forums

What Forum Members Are Saying

“ThereasonIsignupfortheForumseveryyearistohaveaccesstoagroupofpeerswhoarealwaysupforsharingtheirreal-lifeexperiences.Bysimplysendinganemail,Icangather)psandtricksonanyITtopicspertainingtosupport.Feelinglikeyouarenotalone,understandingthatothershavesuccessfullyimplementedasimilarini)a)veandknowingthatyourfellowforummemberswilldropeverythingthey’redoingtolendahelpinghandiscomfor)ng.ThesupportIgetfromtheHDIForumsiswhatkeepmecomingback”.

Manager,ITCustomerService-FarmCreditCanada

_______________________________________________________________________

“Iwasfortunateenoughtohavebeenabletotest-drivetheHDIForumthispastyear.WhileIwasskep)calaboutwhataddedvalueitmighthaveformealongwithmanyothermee)ngs,classesandconferenceswithwhichIwasinvolved,IwasthrilledbymyfirstForummee)ng.Notonlywasitwellorganizedbutithadtheaddedbenefitofaspecializedormorefocusedagendawhichhadmuchmoreimmediateimpactonmyperformanceandorganiza)onofmyjobthanmanyothermee)ngsI’vea=endedwithotherorganiza)ons.Itwastopical,)melyandalotoffunaswell”.

Director,ClientServices-PomonaCollege

Today’s Speaker

Windows 10: Overview of Information Protection Features

Tim McAliley Microsoft Account Technology Strategist

WINDOWS 10 OVERVIEW: INFORMATION PROTECTION

Timothy P. McAliley CISA, CISM, CISSP, ITIL V3, MCSA, MCSE, MCT, PMP Microsoft Account Technology Strategist

www.meetup.com/mcug-dcwww.meetup.com/novasql

www.meetup.com/novasql

https://ignite.microsoft.com

www.meetup.com/mcug-dc

REVOLUTION TODAY, YOU ARE EXPERIENCING A

OF CYBER-THREATS

Wall Street Journal, JP Morgan, White House, Bushehr nuclear reactor, RSA, Microsoft, Google, Apple, Facebook, Sony, Target, Heartland ,EBay Heartland ICANN Home Depot

struggling

“An employee of the department had inadvertently disclosed the passport numbers, visa details and other personal identifiers of the world leaders attending the G20 summit in Brisbane after an email was mistakenly sent to an organizer of the Asian Cup football tournament because of an autocomplete function”

Personal details of world leaders accidentally revealed by G20 organizers

PAUL FARRELL Guardian

March 30, 2015

Source: 2015's biggest data breaches: CVS, Anthem, IRS, and worse, Zack Whittaker, ZDNet, October 2, 2015

AUSTRALIAN IMMIGRATION DEPT. DATA LEAK

saying

"Windows 10 marks a new era for Windows and the PC focused on the experience rather than the technology” It is quite likely that Windows 10 will beat Windows 7's adoption in the first year Gartner

“Windows 10 brings the best of Windows 7 and 8 together, but security is the driving force behind our rapid transition to the new platform. Thuan Nguyen, CIO, Kent School District

“Windows 10 promises to provide us with the tools that we need to respond to today’s new security threats – right out of the box.” - Dorothy Stephenson, Director, ITS Kimberly Clark

“Windows 10 provides the security and management we need in a highly regulated environment.” - Jim Jenson, VP Information Services SkyWest Airlines

Using hardware-based virtualization to extend whitelisting and protecting credentials was a “brilliant move” by Microsoft, Chester Wisniewski, Senior Security Strategist, Sophos

DEFENDING AGAINST MODERN SECURITY THREATS

SECURE DEVICES

SECURED IDENTITIES

INFORMATION PROTECTION

THREAT RESISTANCE

SECURE DEVICES

SECURED IDENTITIES

INFORMATION PROTECTION

THREAT RESISTANCE

COMPLETING THE STACK

DEMOCRATIZING DATA LOSS PREVENTION

2HIPPA Secure Now, “A look at the cost of healthcare data breaches,” Art Gross, March 30, 2012

Have accidentally sent sensitive information to the wrong person1

58%

…of senior managers admit to regularly uploading work files to a personal email or cloud account1

87%

Average per record cost of a data breach across all industries2

$240 PER

RECORD

1Stroz Friedberg, “On The Pulse: Information Security In American Business,” 2013

???%

?

…focus on data leak prevention for personal devices, but ignore the issue on corporate owned devices where the risks are the same or worse.

? ?

?

?

?

DEVICE PROTECTION

DATA SEPARATION

LEAK PROTECTION

SHARING PROTECTION

DEVICE PROTECTION

BitLocker enhancements in Windows 8.1 InstantGo 3rd party adoption

Protect system and data when device is lost or stolen

Containment Data separation

DATA SEPARATION

Prevent unauthorized users and apps from accessing and leaking data

LEAK PROTECTION

Protect data when shared with others, or shared outside of organizational devices and control

SHARING PROTECTION

DEVICE PROTECTION

DATA SEPARATION

LEAK PROTECTION

SHARING PROTECTION

DEVICE PROTECTION

BitLocker enhancements in Windows 8.1 InstantGo 3rd party adoption

DATA SEPARATION

LEAK PROTECTION

SHARING PROTECTION

The threat of lost or stolen devices

DATA-AT-REST PROTECTION

DEVICE PROTECTION

DATA SEPARATION

LEAK PROTECTION

SHARING PROTECTION

DEVICE PROTECTION

BitLocker enhancements in Windows 8.1 InstantGo 3rd party adoption

Protect system and data when device is lost or stolen

Containment Data separation

DATA SEPARATION

Prevent unauthorized apps from accessing data

LEAK PROTECTION

HOW OTHERS ARE FILLING THE GAP: PAIN POINTS

FINDING THE BALANCE

OR

OUR VISION

DATA PROTECTON IN A CLOUD & MOBILE WORLD

Protection everywhere (at rest, in transit, across devices, storage location...everywhere) Enable wipe and other management fundamentals Supported by all the apps you use, fully integrated experience

REQUIRES

INTRODUCING Enterprise Data

Protection

A DIFFERENT APPROACH

Corporate vs personal data identifiable wherever it rests on the device

Protects data at rest where it rests on the device

Seamless integration into the platform, No mode switching and use any app

Prevents unauthorized apps from accessing business data

IT has fully control of keys and data and can remote wipe data on demand

Common experience across all Windows devices with cross platform support

INTRODUCING Enterprise Data

Protection

Extra Security with Data Protection

Under Lock

Blocks read when screen is locked

Optional screen lock security policy

System tosses decryption key on lock

Can encrypt new files and data

Logon, unlock restores keys and access

Helps mitigates system level attacks

Enterprise Data Protection

1

User

2

PROVISIONING: KEYS AND POLICIES

Skype for Business

Mail and Calendar Facebook

OneDrive for Business Contacts WhatsApp

Dynamics PDF Reader OneDrive

LOB Photos Weather

Business Apps & Data (Managed)

Personal Apps & Data (Unmanaged)

Data exchange is blocked or audited

Business Apps & Data (Managed)

Enterprise Data Protection

User

DATA INGRESS

Enterprise Data Protection

User

DATA GENESIS

Enterprise Data Protection

User

DATA EGRESS (from app to disk)

Enterprise Data Protection

User

DATA EGRESS (Inter-app, or over network)

Enterprise Data Protection

User

CROSS PLATFORM DATA SHARING

Enterprise Data Protection

User

REVOKE (On demand or unenroll)

DEVICE PROTECTION

DATA SEPARATION

LEAK PROTECTION

SHARING PROTECTION

Containment BYOD separation

DATA SEPARATION

Prevent unauthorized apps from accessing data

LEAK PROTECTION

Protect data when shared with others, or shared outside of organizational devices and control

SHARING PROTECTION

SHARING PROTECTION

Rights Management Services

Adding persistent and non-removable protection to data

Support for all commonly used devices and systems – Windows, OSX, iOS, Android

Protect all file types, everywhere they go, cloud, email, BYOD, …

Support for B2B and B2B via Azure AD

Support for on premise and cloud based scenarios (e.g.: Office 365)

Seamless easy to provision and support for FIPS 140-2 regulation and compliance

Significant improvements over Windows 7

SECURE DEVICES

SECURED IDENTITIES

INFORMATION PROTECTION

THREAT RESISTANCE

COMPLETING THE STACK

DEMOCRATIZING DATA LOSS PREVENTION

HARDWARE ROOTED TRUST

TWO-FACTOR FOR EVERYONE

DATA LOSS PREVENTION

ACTIVE THEAT PROTECTION

SECURE DEVICES

SECURED IDENTITIES

INFORMATION PROTECTION

THREAT RESISTANCE

https://www.microsoft.com/en-us/windows/Default.aspx

https://technet.microsoft.com/en-us/itpro/windows/whats-new/index

https://technet.microsoft.com/en-us/windows/hh826072.aspx