help desk call 1
Post on 30-Nov-2014
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Help DeskBest Practices
Call #1
Answer within2 rings.
Give your name.
Get the caller’s name.
Adhere to FERPA.
Direct callers to online records.
Identify the question.
Start from the
beginning.
Providestep-by-step instructions.
Clarify as necessary.
Offer to wait.
Provide a pleasant goodbye.
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