help jay to deal with customer escalation: jay's story!
Post on 26-Jan-2015
102 Views
Preview:
DESCRIPTION
Read Jay's story. When something is broken, customer contacts you. Customer expects quick resolution to her problem. Acknowledging the issue is the first step towards actually solving the issue. As a first step, customer needs a confirmation that someone is looking after the issue raised. Promptly acknowledging the issue reduces anxiety of the customer. Read Jay's story.
TRANSCRIPT
top related