herding cats (2)

Catherine Dutton, Ph.D.Corin Walker, M.S.

Texas Woman’s UniversityInstructional Support Services

aka Training Faculty

approx. 14,000 students

non-traditional students

90% faculty adoption of LMS

Blackboard @ TWU

2,500 live classes in Blackboard/semester

Blackboard 9.1 sp5

Where we’ve been

focus on

technology

Where we’ve beenTechnical documentation

Individual training

Blackboard support phone line

Face-to-face workshops

How did that work?

A typical face-to-face workshop

Then we upgraded

And everyone came!

What didn’t work

Weekly online “dropins”15 minute tip, 30 minute open Q&AVia Adobe Connect

Weekly building walkthroughs

After the Upgrade…

Back to status quo!

The new plan

Videos of complex and common problems Monthly building walkthroughs

Streamline helpdesk proceduresWeekly tips targeting needs

Context to documentationWeekly open labs

Social media

Self-Help DocumentsLibrary of over 80 documentsFaculty & StudentsAdded context All in one and piecesNew topics added based on tickets and e-mailsGetting Started Guides

www.twu.edu/blackboard

Website Facelift

A New Look!

BlackboardTips

Delivered to e-mail

Concise

Tech use and application

Archived on blog

Social Media

BlogYouTubeFacebook

Twitter

One message, multiple messengers!

http://twutechknow.blogspot.com

Blackboard Byteswww.youtube.com/twutechknow

http://youtube.com/twutechknow

http://facebook.com/twutechknow

http://www.twitter.com/twutechknow

Open Lab

Weekly event

Consistent time and place

drop-ins & appointments

No set topics

Walkthroughs

“How is your technology?”

Monthly themePaper & electronic handouts

3-4 days a month

Rotate schedule

iPad for documents

What are you doing?

Contact Us

Catherine Duttoncdutton@twu.edu

Corin Walkercwalker@twu.edu