hgs overview brochure

CustomerOptimizing the

Experience...helping our Clients

to BecomeMore Competitive

“

”

Who We AreHGS, part of the multi-billion dollar Hinduja Group, provides award-winning, holistic outsourcing solutions that optimize the customer experience, and make our clients more competitive.

What We Do

Marketing and Digital Enablement Services

Through a combination of behavior-based web design, social media optimization, mobile enablement, and multi-channel campaign management, we support your customer journey from the start.

Consumer Interaction and Transactions

Regardless of channel, every consumer interaction should be speedy, accurate, empathetic, and effective. Taking a customer-focused, integrated approach to multichannel engagement, we helps you reduce operational costs while optimizing revenue generation.

Business Services

From analytics and insight to claims processing, investigations, staffing and reporting, we apply business intelligence to drive workflow and process efficiencies that improve your business speed and accuracy.

Healthcare Consumer Electronicsand Technology

Consumer Products/ Retail Banking Insurance

TelecomOur Primary Industries

Where We Are HGS has 40+ years of experience and is trusted by a number of the world’s most recognized brands. With 59 locations and over 26,000 employees globally, we have the scale and breadth to achieve your transformational business goals.

19 Centers and 5900 employees located in North America

Nagercoil, Tamil Nadu

Chennai, Tamil Nadu

Bangalore, KarnatakaMysore, Karnataka

Mumbai, Maharashtra

Hyderabad, Andhra Pradesh

Durgapur, West Bengal

New Delhi, Delhi

Siliguri, West Bengal

Guntur, Andhra Pradesh

Quezon City, Metro Manila

Iloilo City, Western VisayasUAEDubai

GermanyValentinskamp, Hamburg

NetherlandsRotterdam

FranceRueil-Malmaison

Paris

ItalyRome

Preston, LancashireSelkirk, Scottish BordersLondonChiswick

ColombiaBarranquilla, Atlantico

JamaicaKingston

Princeton, NJ

Greenfield, IN

St. Louis, MO

EI Paso, TX

Waterloo, IA

Peoria, IL

Warrenville, IL

USA

Dartmouth, NSKentville, NS

Liverpool, NS

Thunder Bay, ON

Charlottetown, PEMontague, PE

CANADA

Montreal, QC

Belleville, ON

Pembroke, ON

North Bay, ONTimmins, ON

UK

INDIA

INDIA

PHILIPPINES

Barrie, ON

Muntinlupa City, Metro Manila

26,000+ employees with 59 centers located in 12 countries

marketing@teamhgs.com | 888.747.7911 | www.teamhgs.com

“ We are pleased to have been an HGS partner since 2007! We are proud of the fact that you have represented us to more than 6 million of our customers! ”

Director, Customer Experience & InsightsFortune 200 Quick-Service Restaurant

“ HGS has come up with really good ideas to increase performance. They continue to have a strong leadership presence and good governance ”

Head of Customer Service DeliveryFortune 500 Financial Services Company

“ Always willing to step up and deliver on our requests. [HGS] has main-tained a strong performance… The management team at the HGS site are true partners and great individuals to work with ”

Head of Customer Service DeliveryLeading North American Telecommunications Provider

Our Clients Agree

We’veDone Well