higher education student onboarding
Post on 14-Apr-2017
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Enrollment is Just the BeginningImportance of Effective Onboarding
CALEM 2017
Deborah R. Barnett, Ph.D.
Southern Illinois University Carbondale
Outcomes
• Develop a research-based understanding of the
importance of pre-entry, early transition support
for adult learners.
• Connect the business/organizational use of
onboarding to higher education.
• Explore ideas for student onboarding using
technology.
How does your institution
welcome adult learners?
Orientation vs. Onboarding
The importance of pre-entry/early transition support
Source: SIU Non-Traditional Student Services Adult Learner Survey (2010, 2012, 2014). Unpublished.
Did you (adult learner) attend orientation? 30% YES 70% NO
If no, what were the reasons? 52% Did not feel a need to attend
Could select more than one answer 38% Did not know about orientation
14% Did not fit my schedule
If you did not attend orientation, what other 56% I learned as I went
resources helped you transition? 43% Faculty/Staff
Could select more than one answer 37% Website/Help from other students
The importance of pre-entry/early transition support
Source: Barnett, D. R. (2014). Academic and Social Integration of Nontraditional Students: The Role of Active Learning
Strategies and Sense of Belonging in Integration and Persistence. http://opensiuc.lib.siu.edu/dissertations/936/
Dissertation Research: Single greatest
predictor of persistence…
INITIAL COMMITMENT TO THE
EDUCATIONAL GOAL
Seemed to transcend any influence that race,
gender, parent’s educational attainment,
dependent status, marital status, employment
status, or previous GPA might have on
predicting nontraditional student persistence.
“I did very well right in the
beginning and that motivated me,
that made me feel like, yeah I can
do this! Even though I’m older
coming back, I can still, I can hang
with these guys, I can still do this.”
~Bob
Lessons
from the
Business
World
Source:
http://www.urbanbound.com/blog/o
nboarding-infographic-statistics
Lessons
from the
Business
World
Source:
http://www.urbanbound.co
m/blog/onboarding-
infographic-statistics
Lessons
from the
Business
World
Source:
http://www.urbanbound.com/blog/
onboarding-infographic-statistics
Lessons
from the
Business
World
Source:
http://www.urbanbound.com/blog/
onboarding-infographic-statistics
Lessons
from the
Business
World
Source:
http://www.urbanbound.com/blog/
onboarding-infographic-statistics
How do these lessons from the business
world translate to higher education?
BUSINESS HIGHER EDUCATION
Cost of Turnover
Loss of Productivity
Improved Employee Performance
Increased Employee Retention
Happier Employees
How do these lessons from the business
world translate to higher education?
BUSINESS HIGHER EDUCATION
Cost of TurnoverCost of recruiting students vs.
retaining students.
Loss of Productivity Decreased retention/completion
Improved Employee Performance Student Success (student performance)
Increased Employee Retention Student Success (retention)
Happier Employees Student Success (satisfaction)
Lessons from the Business World
Source: http://www.urbanbound.com/blog/onboarding-infographic-statistics
Technology: Maximizing Resources
Automate
Eliminate ‘paper-pushing’
Focus on relationship-building (build rapport)
What would your institution’s student onboarding look like?
First Day
First Month
First 3-6 Months
First Year
Beyond the Orientation DAY
Source: https://www.shrm.org/ResourcesAndTools/hr-topics/talent-acquisition/Pages/Onboarding-Key-Retaining-Engaging-Talent.aspx
What would your institution’s student onboarding look like?
First Day
First Month
First 3-6 Months
First Year
Expectations, Objectives, Culture
Checking In (Mentor/Coach)
Checking In (First Semester)
Retention, Future, Path to Success
Beyond the Orientation DAY
Source: https://www.shrm.org/ResourcesAndTools/hr-topics/talent-acquisition/Pages/Onboarding-Key-Retaining-Engaging-Talent.aspx
What would your institution’s student onboarding look like?
First Day
First Month
First 3-6 Months
First Year
Beyond the Orientation DAY
Source: https://www.shrm.org/ResourcesAndTools/hr-topics/talent-acquisition/Pages/Onboarding-Key-Retaining-Engaging-Talent.aspx
Some examples…
Source: http://online-student-welcome.asu.edu/
Source:
http://www.admissions.txst
ate.edu/onlineorientation-
live/introvideo.html
Source:
http://www.kent.edu/globaleducation/online-
international-student-orientation
Source: http://uwf.edu/online/get-
started-at-uwf/online-student-
orientation/
Online Students-Text Only (Basic)
International Student Specific – Uses LMS
Online – Accessible to Anyone – Video/Text
Uses vendor platform, includes assessment
Re-Cap
• Develop a research-based understanding of the
importance of pre-entry, early transition support
for adult learners.
• Connect the business/organizational use of
onboarding to higher education.
• Explore ideas for student onboarding using
technology.
ReferencesArnold, J.T. (2010, May 1). Ramping up onboarding: Effective employee onboarding often begins with a click. Society
for Human Resource Management (SHRM). Retrieved from https://www.shrm.org/hr-today/news/hr-
magazine/pages/0510agenda_tech.aspx
Barnett, D. R. (2014). Academic and Social Integration of Nontraditional Students: The Role of Active Learning
Strategies and Sense of Belonging in Integration and Persistence. http://opensiuc.lib.siu.edu/dissertations/936/
Maurer, R. (2015, April 16). Onboarding key to retaining, engaging talent. Society for Human Resource Management
(SHRM). Retrieved from https://www.shrm.org/ResourcesAndTools/hr-topics/talent-acquisition/Pages/Onboarding-Key-
Retaining-Engaging-Talent.aspx
Solar, A. (2015, January 16). The onboarding statistic you need to know. UrbanBound.com. [Infographic]. Retrieved
from http://www.urbanbound.com/blog/onboarding-infographic-statistics
Additional Resources
Zalaznick, M. (2014, September 11). On-boarding international college students: The five biggest challenges
international students face and how colleges and universities are helping them to adjust. University Business.
Retrieved from https://www.universitybusiness.com/article/boarding-international-college-students
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