hotels quality functionalities

Customer loyalty

Customer loyalty

Create a web questionnaire

Questionnaires can contain both standard questions (used for benchmark

with other hotels) and other custom questions that can be edited by the hotel

Different type of questions

Send web questionnaires by email, automatically

Automatic conexion with the PMS

At guest checkout, through a connection with the PMS, the system sends out an email to the client with a link to the web questionnaire

The customer answers the questionnaire sent by email

Email received by the client

The client receives an email, in different languages, asking for her/his

service opinion

Web quetionnaire

Through the link, the customer accesses the web questionnaire, in his own selected language

Farewell screen

Once answered the questionnaire, appears a message that can be configured by the hotel (depending on customers evaluation).

The hotel receives a report with the client’s answer

For each answer, the hotel direction receives a report with guest

answers.

Client answer

The hotel visualizes results and comments through management reports.

Visualize the results by web reports

The system displays dynamic reports with aggregated results per question, compared to the competition.

Graphic evaluation reports

The report shows evolution in time respected to competition for each quality criteria

Detailed report of guest’s comments

Detailed report of guest’s comments

Statistics on response ratio

Statistics on response ratio

The hotel has control on the customers data.

Control of customer data

Online Reputation

Online reputation

Global number of comments

Know how people rate the hotel in browsers, compared to its competition

Benchmark

Benchmark Information

Free election of the competitive set

Each hotel decides its competitive set

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Reduce costs, saving administration time

Reliable process (fully automated)

Hotel possibility for a depth market study

Direct customer interaction in social networks

Contact: info@hotels-quality.comPhone: 0034.91.721.84.96

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