how it leaders succeed in projects for field operations: focus on people

How IT Leaders Succeed in

Projects for Field Operations:

Focus on People

Field Operations are

executed faster than ever.

Also change a lot.

Challenge

Airplane turnaround

from

50 min

to under

30min

MANAGEMENT FIELD WORKERS- VS -

This guy

usually

wins.

“I fight for

business

outcomes.

I need lots and

lots of data.”

“I fight for

operational

outcomes!

IT tools must

help me do

my job!”

Data that management needs,

on one side.

Giving your workforce the tools they need,

on the other side.

Fulcrum is the IT Department.

Leadership isn’t a position or a title. It’s

action and example.

Balance

Turn the fight into a balancing act

OK… How?

Framework = Technology + Way of Thinking

The five pillars

of software for

Field Operations

in this Digital Age

TechnologyReal-time

Automation (People+Things)

Mobile

Designed for Change

Integrable (ERP, IoT)

Image credit: Geoff Livingston

https://www.flickr.com/photos/geoliv/4746682559/

Way of Thinking

Engage your field workers in IT projects, and put them at the center.

Don’t design for them, design with them, and see innovation emerge.

Trucks Drivers and Reach Stackers

A Tale of (forced?) Collaboration

in a Container Terminal

Truck turnaround

from

40 min

to

9min

1500+ truck drivers to date

Inland Container Terminal

More than 4x

increase of

revenue potential

• Put field workers at the center and engage them in IT

projects

• Use IT tools to foster collaboration

• Rapidly evolve IT systems for operations, to keep up

the pace of change

• People are a fundamental part of the Algorithmic

Economy

Key Takeaways

Listen and learn from everybody, not just customers

Stay in the office

Classroom training

User manuals

“ERP screen on tablet” trap

Assume you know

Big monolithic project (months)

Do

Get out there

Teach by showing

One-pager memory aids

Field User Experience

Listen and observe

Smaller iterations (days)

Don’t

Actionable Tips

Thank You!

www.atomizesoftware.com

Meet us at stand ET11

Emerging Technologies Pavilion