how next-gen handheld heightened demands · 2020-04-30 · • 68,000 social media followers ......
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AN EXCLUSIVE RETAILWIRE WEBINAR, SPONSORED BY:
How next-gen handheld devices are helping enterprises meet heightened demands
Moderating
Al McClainCEO, Co-founder, RetailWire
Al McClain has spent 30+ years in the retail, tech, and CPG spaces. Al's career highlights include sales and management stints with Luzianne-Blue Plate Foods, Bestfoods, Red Rose Tea, and Progressive Grocer (Trade Dimensions and Retail Insights divisions).
Al has also spoken extensively at industry events such as Shoptalk and for the National Grocers Association, the Institute for International Research, the Magazine Publishers Association, and the Category Management Association. He has written for publications such as Nielsen Wire, Loyalty Management and Forbes.com.
About RetailWire
• Largest expert discussion site in the retailing industry
• Over 100,000 sessions per month
• 32,000 email subscribers
• 68,000 social media followers
• Unique BrainTrust of industry experts —125+ panelists
Feature presentations:
Empowering Retail Workers• Ivelisse Gomez, North America Marketing Manager, Retail, Datalogic
Technology Advancements in Retail and Handheld Devices• Andy Wood, Sr. Director of Business Development, Qualcomm Technologies
Panel Discussion:• Ivelisse Gomez
• Andy Wood
• Suresh Chaganti, Co-Founder and Executive Partner, VectorScient
Audience Q&A
Today’s agenda
Ivelisse GomezNorth America Marketing Manager, Retail Industry, Datalogic
Ivelisse Gomez has been working in the retail industry for 13 years managing new product developments and marketing initiatives. She works closely with end users, industry leaders, and strategic partners to develop product solutions and strategies while supporting the Datalogic’s product roadmap of innovative cutting-edge technology designed for the retail industry worldwide. She holds a bachelor’s degree in Electronic Engineering as well as an MBA.
Featured presenter
Andy WoodSr. Director of Business Development, Qualcomm Technologies
Andy Wood is Sr. Director of Business Development at Qualcomm Technologies’ Internet of Things (IoT) business unit where he has global P&L responsibility for the Rugged Handheld and Public Safety business line.
He has a broad range of experience at Qualcomm Technologies where he has managed other IoT segments including energy & metering, home security, tracking, and smart cities, all of which leverage Qualcomm Technologies’ leadership, scale and innovations in 3GPP, connectivity, and computing solutions.
Featured presenter
Copyright Datalogic 2019 – Confidential Proprietary Information
Empowering Retail WorkersHow next-gen handheld devices are helping
enterprises meet heightened demands
Ivelisse Gomez – N.A. Retail Industry Marketing Manager
APRIL 2020
Copyright Datalogic 2019 – Confidential Proprietary Information9
Single Application
Laser ScannerLimited keypad
Evolution of handheld devices’ use in retail
Expanded Use Beyond the Enterprise
KEY
FE
ATU
RES
USE
S Simple inventoryCheckout
Touch screen1D/2D Imager
Rugged Designs
InventoryMerchandisingDistributionAssisted SalesMobile POS
DSDField serviceLast Mile DeliveriesTicketingOrder Entry
Multi-touch HD Display
2D Megapixel ImagerSuperior processing power
Micro-FulfillmentBOPISTraceability - ReturnsSelf-shoppingQueue BustingOverall Management
New Applications
Copyright Datalogic 2019 – Confidential Proprietary Information
Mobile Technology - Today
▪ Integral part of the work environments
▪ Fast access to information
▪ Improve productivity and collaboration
▪ Increased engagement for organizations
10
https ://www.idc.com/getdoc
63% of global enterprises regard mobility as the most significant factor contributing to competitive advantage
Source: IDC
More than 7 in 10 global enterprises cite mobility as a top priority.
Source: IDC
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Impact of Consumer Devices
▪ Intuitive use
▪ Full touch display
▪ Indispensable daily tool
▪ Multiple means for communications
11
One device for multiple uses
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12
35%First 2 YearsReplacement Rate
of consumer-grade mobile devices
used in industrial environments 80%
First 3 Years
Rugged Industrial PDAs
Failure Rate
2%Per Year
Consumer-grade Devicesin Industrial Environment
Source: Venture Development Corporation (VDC)
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Consumer-grade Devicesin Industrial Environment
13
https://www.forbes.com/sites /steveolenski/2017/12/08/is-the-data-on-your-business-digital-devices-safe/#14d88b364c6ahttps://www.ibm.com/securi ty/d ata-breach
41%lost or stolen
mobile device
Source: Forbes.com
Healthcare Industry
1 in 5stolen computer or mobile device
with unencrypted data
Source: Forbes.com
$4MAverage Cost
Per eventSource: IBM
DATA BREACHES
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14
https://techjury.net/stats-about/byod#gref
https://www.supplychainservices.com/sites/default/files/Understanding%20the%20TCO%20of%20Mobile%20Rugged%20Computers.pdf
Work Hours Gain
240 hrs.Per year
Source: techjury.net
Productivity Gain
$5KPer year / per employee
Source: techjury.net
Enterprise-grade DevicesConnected Enterprises
Average spend/employee
$1,400Every 2 Years
mobile devices, support, and connectivity services
Source: Samsung Insights
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Business initiatives to followNew mobile retail supply chain solution dramatically reduces costs, while improving efficiencies
✓ Reduced from 3 to 1 the number of devices carried by each driver
15
✓ Hardware acquisition cost savings - more than $100K
✓ 95% drop in support calls from field service staff
Copyright Datalogic 2019 – Confidential Proprietary Information
Retail Isn’t Static - Evolution in Retail ProcessesServiced click & collect Curbside pickup
Automated click & collect Collection LockersSelf Checkout
Scan and Go Just walk out Just-in-time Home Fulfillment
Traditional front of store checkout zone
Sales Assist / Associate Mobile Checkout
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Evolution in Retail Processes - Fulfillment
17
Image Source: https://www.wsj.com/articles/safeway-owner-rival-grocers-bet-on-smaller-warehouses-11576152005
Urban Fulfillment Centers
Dark Stores
Back of store
Within store floor/aisles
Last Mile
▪ Home DeliveryJust-in-time, same day,
or next day delivery
▪ Click and Collect /
BOPIS
▪ Curbside Pickup
▪ In-store Lockers
More than 40% of retailers say their top customer-facing priority is faster fulfillment of online orders. - NRF
Retail Segment:Grocery
Technology Disrupting Retail OperationsEmerging Technologies - biggest impact in the industry in the next 12
months
Source: Future Retail Disruption 2019/2020, Edge by Ascential Graph: 2019 Retail Technology Report -NAPCO Research
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9
Evolution of new technologies
19
Source: Edge by Ascential Retail Insight, 2019
The power of 5G technology
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Multi-purpose Management Devices
20
Retail Technology TrendsEmpowering a new on-demand retail worker
Rugged!1.8m drop & IP65/IP67
Google Mobile Services
Retail Technology Trends - Impact on OperationsEmpowering a new on-demand retail worker
Smart Locking Docks
Most powerful platform in the rugged industry
Large Display 5.7”
Dual SIM AT&T/Verizon certified
Powerful PerformanceIncrease productivity
Improved EfficiencyEnable multi-tasking
Enhanced SecurityBuild Accountability
2D Ultra Slim Scanner
Lower TCOReduce Maintenance Cost
Enhanced notifications
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Supercharge your workforce
✓ Increase enterprise productivity
✓ Improve store efficiencies by providing real-time data visibility between front, middle, and back office functions
✓ Enhance customer experiences and engagement
22
In-Store Operations
Customer Service
Warehouse /Fulfillment
Center
Distribution
Supply Chain
This presentation contains statements that are neither reported financial results nor otherhistorical information. These statements are forward-looking statements. These forward-lookingstatements rely on a number of assumptions and are subject to a number of risks anduncertainties, many of which are outside the control of Datalogic S.p.A., that could cause actualresults to differ materially from those expressed in or implied by such statements, such as futuremarket conditions, currency fluctuations, the behavior of other market participants and theactions of governmental andstate regulators
© 2019 Datalogic S.p.A. and/or its affiliates - All rights reserved. • Without limiting the rightsunder copyright, no part of this documentation may be reproduced, stored in or introduced into aretrieval system, or transmitted in any form or by any means, or for any purpose, without theexpress written permission of Datalogic S.p.A. and/or its affiliates • Datalogic and the Datalogiclogo are registered trademarks of Datalogic S.p.A. in many countries, including the U.S. and theE.U. • All other trademarks and brands are property of their respective owners.
Datalogic S.p.A.Via Candini, 2 - 40012 Lippo di Calderara di Reno - Bologna (Italy)Tel. +39 051 3147011 | Fax +39 051 3147205corporate@datalogic.comww.datalogic.com
Copyright Datalogic 2019 – Confidential Proprietary Information
23
Technology Advancements in Retail and Handheld DevicesAndy Wood
Sr. Director, IoT Business DevelopmentQualcomm Technologies, Inc.
@qualcommApril 29, 2020 RetailWire Webinar
2525
Retail front of store
Interactive KioskElectronic Shelf Labels
Beacons
Camera
Digital Signage
AI
Point of Sale
Router
Robotics
AR Glasses
Scanner
Handheld
5G
2626
Retail back of store and logistics
Receiving & Sorting Shipping & Delivery Picking & Putaway
Inventory Management
27
Technology trends
Integration
Mobile phone features
Migration to Android
Purpose built devices
Advanced features
2828
Edge AI enabled solutions for retail
Micro-DistributionLoyalty Program /Face PayFrictionless Checkout
Demographic Analysis /Targeted Advertising
Heat Map /Traffic Analysis
Inventory Management /Planogram Compliance
Interactive Kiosk /Self Checkout /Voice UI
Loss Prevention
IoT
29
Extending AI technologies to the cloud
AI and 5G for complete end-to-end AI solutions
Imaging
and video
Voice
Audio
Sensors
Client Edge Connectivity Cloud Edge CloudInput Technology
Processing Technology
Common HW and SW Platform
Wi-Fi
Qualcomm Cloud AI and Qualcomm Snapdragon are products of Qualcomm Technologies, Inc. and/or its subsidiaries.
Follow us on:
For more information, visit us at:
www.qualcomm.com &
www.qualcomm.com/blog
Thank you!
Nothing in these materials is an offer to sell any of the
components or devices referenced herein.
©2018-2020 Qualcomm Technologies, Inc. and/ or its
affiliated companies. All Rights Reserved.
Qualcomm and Snapdragon are trademarks of
Qualcomm Incorporated, registered in the United States
and other countries. Other products and brand names
may be trademarks or registered trademarks of their
respective owners.
References in this presentation to “Qualcomm” may mean
Qualcomm Incorporated, Qualcomm Technologies, Inc., and/ or
other subsidiaries or business units within the Qualcomm
corporate structure, as applicable. Qualcomm Incorporated
includes Qualcomm’s licensing business, QTL, and the vast
majority of its patent portfolio. Qualcomm Technologies, Inc., a
wholly-owned subsidiary of Qualcomm Incorporated, operates,
along with its subsidiaries, substantially all of Qualcomm’s
engineering, research and development functions, and
substantially all of its product and services businesses, including
its semiconductor business, QCT.
Al McClainCEO, Co-founder,
RetailWire
PANEL DISCUSSION: Empowering Retail Workers
Ivelisse GomezN.A. Marketing
Manager, Retail, Datalogic
Andy WoodSr. Director of Bus.
Development, Qualcomm Technologies
Suresh ChagantiCo-Founder and
Executive Partner, VectorScient
Suresh ChagantiCo-Founder and Executive Partner, VectorScient
Suresh co-founded VectorScient, a Predictive Analytics software for Retail and Distributors. He has spent 20+ years in consulting and technology leadership roles across multiple industry verticals that encompass the entire consumer value chain — omnichannel retail, e-commerce, distribution, manufacturing, market research.
Suresh implemented multiple ERP, CRM and warehouse management systems, along with rolling out new sales channels in a variety of retail marketplaces such as Macy’s, Amazon Vendor Central, Amazon Seller Central, and Fulfilled by Amazon.
BrainTrust panelist
Audience Survey
#1: The BOPIS/BOPAC Imperative
BOPIS and BOPAC (buy online, pickup at curb) capabilities have gone from nice-to-have to needed-for-survival.
What must handhelds offer and what functionality should retailers be focusing to meet these newly emerging needs?
PANEL DISCUSSION: Empowering Retail Workers
Audience Survey
#2: The BYOD Dilemma
While consumer devices have proven to be problematic when used in the enterprise, they have become close in features and capabilities to industrial grade. Moreover, working remotely as we are doing today blurs the boundary of personal and corporate life.
What do you think will drive employers to provide industrial grade devices and allow personal use? Do you think employees will accept them?
PANEL DISCUSSION: Empowering Retail Workers
Audience Survey
#3: The Monthly New Normal
Retail organizations are learning the hard way how important it is to be resourceful and innovative.
Can you talk to how A.I. and the latest generation of handhelds can build nimbleness into company culture and support those goals?
PANEL DISCUSSION: Empowering Retail Workers
Al McClainCEO, Co-founder,
RetailWire
PANEL DISCUSSION: The New Real-Time Reality of Inventory
Ivelisse GomezN.A. Marketing
Manager, Retail, Datalogic
Andy WoodSr. Director of Bus.
Development, Qualcomm Technologies
Suresh ChagantiCo-Founder and
Executive Partner, VectorScient
Your questions for the panel.
For more information
For RetailWire:
Al McClain
almcclain@retailwire.com
(561) 398-0613
For VectorScient:
Suresh Chaganti
suresh@vectorscient.com
For Datalogic:
Jose I. Vega
jose.vega@datalogic.com
(541)743-4905
For Qualcomm:
Andy Wood
awood@qti.qualcomm.com
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