how skullcandy handles omnichannel from drs, 7.29.14
Post on 13-May-2015
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How Skullcandy Handles Omnichannel
Jason BertrandSenior Manager, Customer Acquisition
Skullcandy Digital
• Where We Went Wrong
• Brand Reset
AGENDA
• The Skullcandy Story
THE SKULLCANDY STORY
“Born on a Chairlift”
Technology + Lifestyle
SKULLCANDY BRAND VIDEO
+
THE SKULLCANDY STORY
2011 / 2012
Where We Went Wrong
CHASING UNHEALTHY REVENUE
Brand “Reset”
EDIT DISTRIBUTION
CREATE PRICING PARITY
ENFORCEMENT
DISCOUNTING CONSISTENCY
BRAND “RESET” TACTICS
EDIT DISTRIBUTION
• Editing out a handful of authorized online dealers who are brand damaging
• Dealers who have consistently contributed to inconsistent pricing
• Answer the question: “Who are the right partners for representing the Skullcandy brand online?”
CREATE PRICING PARITY
The theme is:
PARITYAcross all Skullcandy retailers,
including Skullcandy.com
CREATE PRICING PARITY
ENFORCEMENT
1st Violation
3rd Violation
2nd Violation
DISCOUNTING PERIODS
• Consistent periods of discount-ability across all Skullcandy retailers
• Objective: same products are being discounted at the same time no matter where a shopper goes physically or visits online
Graduation Christmas / Chanukah / Festivus / etc.Back to School
QUESTIONS?
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