how sky has created a successful e-learning culture
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22 June 2011 © Brightwave Ltd
Kenny HendersonHead of Talent Development Operations
Sky
How Sky has created a successful e-learning culture
The journey so far...
Sept 2005
Today
CRM training go-live
Development Studio launches & course catalogue exceeds
400 courses
Get Up To Speed launch & wins CCA
Award
90,000 hours of e-learning in contact
centres
Fire Safety bespoke learning solution of the
year
Sky Broadband &
HD launch
Managing Attendance
Broadband and Talk Foundation initiative
Join In
2006 2007 2008 2009 2010
Sky News
Curriculum
What are your top 3 challenges in creating an e-learning
culture?
Managing Attendance
Join In Sky News
Curriculum
The journey so far...
Sept 2005
Today
CRM training go-live
Development Studio launches & course catalogue exceeds
400 courses
Get Up To Speed launch & wins CCA
Award
90,000 hours of e-learning in contact
centres
Fire Safety bespoke learning solution of the
year
Sky Broadband &
HD launch
Managing Attendance
Broadband and Talk Foundation initiative
Join In
2006 2007 2008 2009 2010
Sky News
Curriculum
What’s Next?
Managing Attendance
Join In Sky News
Curriculum
Moving from 3 platforms to 2 and launching Development Studio via the internet
Making our content available to our business partners on our platform
Working collaboratively to enable others to create their own content
Creating a project pipeline, that aligns to business priorities
Launching a revised curriculum for core business skills and leadership programmes
Continuing to build the reputation of online learning and e-learning, by proving and communicating the value to Sky
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