how to attract engaged users who have never heard of you

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A deck I presented at Internet World conference in May 2008.

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Dan Cohen MSNdan.cohen@microsoft.com | http://dancohen.info

How to attract engaged users who have never heard of you

How we got here

What really IS the Internet How do people use it What are they looking for Who do they trust?

dan.cohen@microsoft.com | http://dancohen.info

Where we’re going

Blended search impact Social media and shopping Shared discussion and opinion Semantics, nuance and natural

language

dan.cohen@microsoft.com | http://dancohen.info

SEO means usability

• The crawler is just another user• Algorithmic search drives standards• Organizing your content and code• Looking outside your site• What SEO isn’t

dan.cohen@microsoft.com | http://dancohen.info

SEO checklist

• Keywords and content• Reporting and metrics• Technical issues on-page and off-

page• Freshness of content and update

frequency• Link strategy

dan.cohen@microsoft.com | http://dancohen.info

What are users actually after?

dan.cohen@microsoft.com | http://dancohen.info

What are users actually after?

dan.cohen@microsoft.com | http://dancohen.info

What are users actually after?

dan.cohen@microsoft.com | http://dancohen.info

Buying traffic beyond brands. Look to your top converting products

or content. Build keyword campaigns that speak

to user interests. Think laterally.

What are users actually after?

dan.cohen@microsoft.com | http://dancohen.info

Give users more of what they were after• Dynamically populate your landing

pages• Product databases, content indexes,

discussions and comments• Allow users to share your content

dan.cohen@microsoft.com | http://dancohen.info

Give users more of what they were after

dan.cohen@microsoft.com | http://dancohen.info

Say more

Trust, audience, content and comment.

Stimulate debate and listen to your customers. Become the discussion.

The CEO Blog Vs. The Comments Forum.

Your website as a resource.

dan.cohen@microsoft.com | http://dancohen.info

Summary

Get your site optimized. Know your customer. Become a publisher and broaden your

interest base. Share everything you can.

Give your customers no excuse to leave and even if they do leave, let them carry your message for you.

Build reputation by participating and recommendations will follow.

dan.cohen@microsoft.com | http://dancohen.info

Dan Cohen MSNdan.cohen@microsoft.com | http://dancohen.info

Questions?

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