how to hire, recruit and retain great people
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How to Hire, Recruit How to Hire, Recruit and Retain Great and Retain Great
PeoplePeople
Kerry Johnson, MBA, Ph.D.Kerry Johnson, MBA, Ph.D.
Massey ServicesMassey Services
George George RavelingRaveling
NCAANCAABasketballBasketballCoachCoach
5 Secrets To Hiring 5 Secrets To Hiring Great PeopleGreat People
How are your interview How are your interview skills?skills?
5 Secrets To Hiring 5 Secrets To Hiring Great PeopleGreat People
How are your interview How are your interview skills?skills?
- 73% of resumes have - 73% of resumes have lieslies
5 Secrets To Hiring 5 Secrets To Hiring Great PeopleGreat People
How are your interview How are your interview skills?skills?
- 73% of resumes have lies- 73% of resumes have lies
- Candidates have more - Candidates have more experience than youexperience than you
- Select for energy and past - Select for energy and past performanceperformance
5 Secrets To Hiring 5 Secrets To Hiring Great PeopleGreat People
How well do you interview?How well do you interview?- 73% of resumes have lies- 73% of resumes have lies- Candidates have more - Candidates have more experience than youexperience than you- Select for energy and past - Select for energy and past performanceperformance- Ask the same questions to - Ask the same questions to every candidateevery candidate
10 Interview Questions 10 Interview Questions You Need To AskYou Need To Ask
Why did you leave? (5)Why did you leave? (5) How did you decide to select your last job? (5)How did you decide to select your last job? (5) Let’s assume question (10)Let’s assume question (10) What was your biggest success (10)What was your biggest success (10) What was your biggest failure (10)What was your biggest failure (10) Ever cold called before? (20)Ever cold called before? (20) What are your goals? What is your plan to hit them?(5)What are your goals? What is your plan to hit them?(5) Who was your longest client? Why did they stay with Who was your longest client? Why did they stay with
you? (5)you? (5) Why do you want this job? (5)Why do you want this job? (5) Sell me this pen/pencil (35)Sell me this pen/pencil (35)
Total Possible Points =110Total Possible Points =110
Bad answers get 0. Great answers get total credit.Bad answers get 0. Great answers get total credit.
5 Secrets To Hiring 5 Secrets To Hiring Great PeopleGreat People
How are your How are your interview interview skills?skills?
How important How important are “good are “good looks”looks”
5 Secrets To Hiring 5 Secrets To Hiring Great PeopleGreat People
How important are good looks?How important are good looks?
- - Who copes better with rejection?Who copes better with rejection?- Energy and enthusiasm?- Energy and enthusiasm?- Harvard Research says Harvard Research says “Versatility” “Versatility”
- Contact: The first 4 minutes- Contact: The first 4 minutes
5 Secrets To Hiring 5 Secrets To Hiring Great PeopleGreat People
How are your interview How are your interview skills?skills?
How important are good How important are good “looks”“looks”
When do you hire? When do you hire?
5 Secrets To Hiring 5 Secrets To Hiring Great PeopleGreat People
When do you hire? When do you hire?
- Go on at least 2 - Go on at least 2 appointmentsappointments
5 Secrets To Hiring 5 Secrets To Hiring Great PeopleGreat People
When do you hire? When do you hire? - Go on at least 2 Go on at least 2 appointmentsappointments
- Call at least 2 Call at least 2 supervisors, don’t call HR supervisors, don’t call HR peoplepeople
5 Secrets To Hiring 5 Secrets To Hiring Great PeopleGreat People
When do you hire? When do you hire? - Go on at least 2 Go on at least 2 appointmentsappointments
- Call at least 2 supervisors, Call at least 2 supervisors, don’t call HR peopledon’t call HR people
- I can’t talk about them?I can’t talk about them?
5 Secrets To Hiring 5 Secrets To Hiring Great PeopleGreat People
When do you hire? When do you hire?
- Go on at least 2 Go on at least 2 appointmentsappointments
- Call at least 2 supervisors, Call at least 2 supervisors, don’t call HR peopledon’t call HR people
- Can’t talk about them?Can’t talk about them?- Would you hire them again?Would you hire them again?
Can People Change?Can People Change?
Can People Change?Can People Change?
How did you pick your last How did you pick your last job?job?
Can People Change?Can People Change?
What did you like best What did you like best about your last job? about your last job?
Let’s assume!Let’s assume!
5 Secrets To Hiring 5 Secrets To Hiring Great PeopleGreat People
How are your interview How are your interview skills?skills?
How important are “good How important are “good “looks”“looks”
When do you hire? When do you hire? Replace poor performers?Replace poor performers?
5 Secrets To Hiring 5 Secrets To Hiring Great PeopleGreat People
Replace poor performers?Replace poor performers?
-Why did they fail?-Why did they fail?
5 Secrets To Hiring 5 Secrets To Hiring Great PeopleGreat People
Replace poor performers?Replace poor performers?
-Why did they fail?-Why did they fail?
-Xerox research-Xerox research
5 Secrets To Hiring 5 Secrets To Hiring Great PeopleGreat People
Replace poor performers?Replace poor performers?
-Why did they fail?-Why did they fail?
-Xerox research-Xerox research
-Cows and Rhinos-Cows and Rhinos
5 Secrets To Hiring 5 Secrets To Hiring Great PeopleGreat People
How are your interview skills?How are your interview skills? How important are “good How important are “good
“looks”“looks” When do you hire? When do you hire? Replace poor performers?Replace poor performers? Hiring experience is a sure Hiring experience is a sure
bet? bet?
Where Do You Go For Where Do You Go For Great People?Great People?
Hiring experience is a Hiring experience is a sure bet? sure bet?
- Do test on existing staff- Do test on existing staff
Where Do You Go For Where Do You Go For Great People?Great People?
Hiring experience is a Hiring experience is a sure bet? sure bet?
- Do test on existing staff- Do test on existing staff
- Is there a pattern of - Is there a pattern of problemsproblems
Where Do You Go For Where Do You Go For Great People?Great People?
Hiring experience is a Hiring experience is a sure bet? sure bet?
- Do test on existing staff- Do test on existing staff
- Is there a pattern of - Is there a pattern of problemsproblems
- Hire from the outside- Hire from the outside
Where Do You Go For Where Do You Go For Great People?Great People?
Hiring experience is a Hiring experience is a sure bet? sure bet?
- Do test on existing staff- Do test on existing staff- Is there a pattern of problems- Is there a pattern of problems- Hire from the outside- Hire from the outside- Hire for energy and - Hire for energy and
Performance-train for skillsPerformance-train for skills
Where Do You Go For Where Do You Go For Great People?Great People?
Where Do You Go For Where Do You Go For Great People?Great People?
Newspaper adsNewspaper ads
Where Do You Go For Where Do You Go For Great People?Great People?
Newspaper adsNewspaper ads Temp agenciesTemp agencies
Where Do You Go For Where Do You Go For Great People?Great People?
Newspaper adsNewspaper ads Temp agenciesTemp agencies SchoolsSchools
Where Do You Go For Where Do You Go For Great People?Great People?
Newspaper adsNewspaper ads Temp agenciesTemp agencies SchoolsSchools Promote from withinPromote from within
Where Do You Go For Where Do You Go For Great People?Great People?
Newspaper adsNewspaper ads Temp agenciesTemp agencies SchoolsSchools Promote from withinPromote from within Center of InfluenceCenter of Influence
Where Do You Go For Where Do You Go For Great People?Great People?
How To Work With How To Work With “Centers”“Centers”
Ask “who do you know” not Ask “who do you know” not “do you know anyone”“do you know anyone”
How many do you ask for? How many do you ask for? Find out about personal lifeFind out about personal life Ask for phone numbers Ask for phone numbers
Where Do You Go For Where Do You Go For Great People?Great People?
How To Work With How To Work With “Centers”“Centers”
Ask “who do you know” not Ask “who do you know” not “do you know anyone”“do you know anyone”
How many do you ask for? How many do you ask for? Find out about personal lifeFind out about personal life Ask for phone numbers Ask for phone numbers Always be recruitingAlways be recruiting
Where Do You Go For Where Do You Go For Great People?Great People?
Newspaper adsNewspaper ads Temp agenciesTemp agencies SchoolsSchools Promote from withinPromote from within Center of InfluenceCenter of Influence Steal peopleSteal people
Where Do You Go For Where Do You Go For Great People?Great People?
Steal people?Steal people?
- You may be inheriting - You may be inheriting someone else’s problemssomeone else’s problems
Where Do You Go For Where Do You Go For Great People?Great People?
Steal people?Steal people?- You may be inheriting You may be inheriting someone else’s problemssomeone else’s problems
- You may overpay, there You may overpay, there are no guaranteesare no guarantees
5 Reasons Why Great 5 Reasons Why Great People LeavePeople Leave
5 Reasons Why Great 5 Reasons Why Great People LeavePeople Leave
How important (1-5 scale) How important (1-5 scale) is money in retaining is money in retaining great people? great people?
5 Reasons Why Great 5 Reasons Why Great People LeavePeople Leave
It’s not fun around hereIt’s not fun around here
- Baby Busters >1970 Baby Busters >1970 - Boomers 1946 – 1960Boomers 1946 – 1960- Traditionalists < 1946Traditionalists < 1946
5 Reasons Why Great 5 Reasons Why Great People LeavePeople Leave
It’s not fun around hereIt’s not fun around here I don’t get recognitionI don’t get recognition
5 Reasons Why Great 5 Reasons Why Great People LeavePeople Leave
I don’t get recognitionI don’t get recognition
3 Step Praise3 Step PraisePraise them in front of othersPraise them in front of others
Be specific in what you praiseBe specific in what you praise
Praise them globallyPraise them globally
5 Reasons Why Great 5 Reasons Why Great People LeavePeople Leave
I don’t get recognitionI don’t get recognition
3 Step Reprimand3 Step ReprimandReprimand them aloneReprimand them alone
Be specific Be specific
Praise them globallyPraise them globally
5 Reasons Why Great 5 Reasons Why Great People LeavePeople Leave
It’s not fun around hereIt’s not fun around here I don’t get recognitionI don’t get recognition I don’t get supportI don’t get support
5 Reasons Why Great 5 Reasons Why Great People LeavePeople Leave
It’s not fun around hereIt’s not fun around here I don’t get recognitionI don’t get recognition I don’t get supportI don’t get support I don’t get trainingI don’t get training
5 Reasons Why Great 5 Reasons Why Great People LeavePeople Leave
It’s not fun around hereIt’s not fun around here I don’t get recognitionI don’t get recognition I don’t get supportI don’t get support I don’t get trainingI don’t get training My pay is too lowMy pay is too low
5 Reasons Why Great 5 Reasons Why Great People LeavePeople Leave
Trust First – Trust First –
Money lastMoney last
Why Your People Why Your People Stay with You?Stay with You?
TrustTrust firstfirst, , Money lastMoney last
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