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How to Re-imagine Testing Services

University of Cincinnati Clermont CollegeJulie Eagen, Director, Testing Services & Enrollment Analysis

Brandon Woo, Testing Coordinator

About UC Clermont

• Regional Campus of the University of Cincinnati

• 3,000 +/- student enrollment

• Rural location

• 2-year degree focus

(technical and transfer degrees)

• Large Appalachian population

About Testing Services

About

– Part of Academic Affairs

– Primarily a student

service

– 2 staff, 1 student worker &

1 contract proctor

– Orientation and advising

responsibilities

– Data tracking and

analysis

Services Offered

– Placement testing

– Accommodated test

proctoring

– CLEP

– DSST

– PearsonVue

– Distance Learning proctoring

– Program specific exams

(TEAS V, AMP, HESI)

– Prior Learning Assessment

Testing Services

prior to 2015

bEfOre

• “Renovated” Classroom space

• Staff cubicle inside the testing room

• Testing software randomly installed• Placement Testing all in-person

• Childish decorations

BeFoRe

• Limited student/community

accessibility

•Noisy, distracting space

• Revenue…what’s that?

• Lackoflockerspace

• No camera recording

• No data (revenue or testing numbers)

Before

Before

Before

Argument for New Space

• 1st on-campus space new students saw.

• Could accommodate students with

disabilities effectively.

• No ability to grow.

• Space could not be used for more than

one purpose at a time.

New Space

New Space

Now What

?!?!

Wish List• All testing software installed on all PCs.

• Office spaces outside of testing space.

• Quiet rooms for students with disabilities.

• New furniture and clean design.

• Locker sets to accommodate test stations.

• Cameras above each test station.

Plans

Testing Services

2015 - present

After

Details

• Private family bathroom that is ADA accessible.

• Check-in and waiting area.

• Locker sets outside of main testing room.

• Two TV monitors for access to testing room

cameras.

• Observation windows.

After

Details

• All test software on all PCs.

• Camera recording with TV monitoring.

• Five additional computer stations.

• Instructor station to allow for multi-purpose use.

• Noise machines.

After

Details

• 3 Quiet rooms for students with disabilities.

• 1 Quiet room with specialized software &

furniture.

• Accommodated center for Pearson Vue.

• Noise machines, lamps and clocks in each

room.

What this allowed us to do…• Increase capacity & services offerings

• Create service and revenue goals

• Develop a Student Success Center (Testing Services, College Success Program, Disability Services).

• Outreach to students for accommodated testing

• Develop a relationship with a GED program

• Play a key role in admissions/orientation

• Devise retention, enrollment, program analytics

• Partner with other services

Obstacle Free 2016

• Partnered with College Success Program

to establish a summer bridge program for

first-generation, Appalachian students.

• Recruited participants from GED

graduation, local high schools, incomplete

Outcomes

Revenue

$0

$500

$1,000

$1,500

$2,000

$2,500

$3,000

$3,500

$4,000

$4,500

$5,000

$5,500

July August September October November December January February March April Total

RevenueFY15 vs FY16

FY 2015 FY 2016

Increased Awareness• Key participant in early alert system development.

• Increased role in orientation and process

improvements.

• Strong partnership with IT staff.

• Included in retention discussions.

• Assist IR by disseminating enrollment, retention

and test data.

• Better community outreach and services.

Growing Pains• Unknown popularity of services

• Need to re-evaluate semester schedules

(fall vs spring vs summer) for balance

• Need to systematically plot out offerings

• Change of responsibilities affected

staffing/duties

Future Goals• Expand physical area (additional quiet spaces,

collaborative space for students, Student

Success Center lab)

• Continue to increase numbers and revenue

• Improve communication on web (videos)

• Strengthen role of Testing Services across the

college

• Continue Obstacle Free program

Questions?

• Is there anything you were hoping to learn

that you didn’t?