how to stop failing at behavior change training - astd 2013

M200 - How to Stop Failing at Behavior Change Training

Francis Wade

Case - Time Management

#m200@fwade

“I want you to put together a

fresh productivity

program that works.”

Fresh?

Behaviors are Making a Comeback

• Pic of man with a stopwatch being measured

Figure Out the “Behavior”

NCSU Libraries, Special Collections Research Center

“Implementation”

Example: share with a partner

What are some behavior changes that you are trying to implement?

Little research

No

measurements

Does it even exist?

Weak habit

change practices

Do it yourself vs.

one-size-fits-All

CasE - Time Management

Confusion

When can I

Google that? Now?

The New Learner

Want the full benefits for participants

Have your own convictions

Want the new behaviors to impact the bottom line

YouWant to avoid a relapse

How Do You Meet All These Wants?

Increase the Odds of Success?

How do youassemble a solution?

…using new discoveries?

Time can’t be managedCannot Be Managed

We do manage: Time Demands

An individual commitment to

complete an action in the

future

Disappears once

completed

Psychological, cumulative

weight

Confusion about “Behaviors”

“Decide”“Analyze”“Prioritize”“Be clear”“Monitor”“Pace Yourself”“Avoid Procrastination”

TEST:Can you fool

yourself?

ObservableTeachable

Coachable

New Standard - Behaviors

• Picture of people arguing

New Standard:PreventsAn Argument

Obvious point of failure: implementation

What Produces a Behavior Change?Pre-

Work26%

Learn-ing

Event24%

Follow-Up

50%

www.maketrainingstick.com

Select a Behavior

Choose a partner, and share with them a single behaviour that you’d like to stop or start either in yourself or in a target group / client.

Crediibility Story

Jamaica

#m200@fwade

1. Avoid Failure

2. Use a new design process

3. Develop new

methods

Many ways to fail our learners

#Fail - Ignore Learner Experience

Who Do You Think I Am?

PedagogyAndragogy

#Fail - Leave the learner to implement

• ? pic

#Fail Expect

all-at-once change

#Fail One size fits all

#Fail – Leaving out a dimension

Skill

Awareness

Will

#SuccessOur way vs. Their capacity

2. Use a new design process

CasE - Time Management

#m200

TIPS!TRICKS!SHORTCUTS!

Learner

Research best-in-class performance

• Internet searching pic

Discover core behaviors- observable- teachable- coachable

TIPS!TRICKS!SHORTCUTS!

Fundamental Core Behaviors

Time demands are transformed by…

11 fundamentalbehaviors

CasE - Time Management

?

Key Result – “peace of mind”

• Assume an end-goal for all learners• But allow learners to set their own end-goals• Use this goal as the ultimate test for any

suggested upgrade

CasE - Time Management

An Inescapable RealityTime DemandsFundamentalsPeace of Mind

CasE - Time Management

How About You?

An Individual, Self Creation

CasE - Time Management

Range of Skills

Define 3 Steps

Assess your current skill

Effect an upgrade

Improve your capacity to upgrade

1

2

3

How?

1

Self-Assessment Tools 1

X

?

Self-Assessment Tools (Online) 1

XX

X

X

Step 2. Effect an Upgrade

How quickly should you improve?

2

Build a Conservative Plan

Within 2 months I plan to upgrade the following:

Acting Now: Yellow to Orange

2

Improving Your Capacity to Upgrade

The Implementation Problem

3

Multiple Custom-Design Supports 3

Reminders

Triggers Gamification

The Boss Schedules

Social Pressure

Coaching Mentoring

ChecklistsDiaries

Money at Risk

Fallbacks

Training: Knowledge vs. PracticeWhat’s the information you are trying to give me?

How can I gain some valuable practice in a weak skill?

SoccerTheory

The New Time Management Training

From

To

“Follow these instructions (…or else)”

“Learn and practice how to plan an effective upgrade while building the

supports required to succeed.”

Exercise – what’s possible?

Assess your current skill

Effect an upgrade (w/ a plan)

Improve your capacity to upgrade (w/ supports)

1

2

3

Beyond Time Management

3. Develop general

methods

#m200@fwade

Break down “Behaviors” into Baby Steps with the latest

research

Designer Testing and Application

Encourage Meta-Learning

How do I upgrade more

effectively each time?

Track ResultsOpenly

Explore new frontiers

“I want you to put together a productivity program that works.”

“Here’s a list of specific behaviors that we’ll be teaching people how to improve for themselves.

They’ll be shown how to upgrade each behavior,

plus build their own support system.

We’ll be tracking their improvements.”

Stop #FailingCasE - Time

Management

Stop: Trying to be a Know-It-All

Start: Gaining unique insightHelping learners build good

implementation plans based on self-diagnosis

Going Meta

#m200

57

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M200 - How to Stop Failing at Behavior Change Training: The Case of Time Management – Francis Wade