how to write a complaint letter. why should you write complaint/complement letters? doing something...

How to Write A Complaint

Letter

Why Should You Write Complaint/Complement Letters?• Doing something productive is

better than doing nothing and just seething about the problem

• You’ll almost certainly get something back from the company

• You’ll see that someone does listen to you

What Information You need to Write the Letter?

• Name of product• Company name and mailing address• Reason for complaining or

complementing• Where you bought it, how much you

paid, when you bought the product• What you have done already to try to fix

the problem (if there is one)

Parts of a Business Style Letter• HEADING

• YOUR address Street addressCity, STATE zip

• The dateMonth Date, Year

Parts of a Business Style Letter• ADDRESS

• Company name and address where you will be sending your letter

Company NameCustomer Service Dept.Street AddressCity, STATE Zip

Parts of a Business Style Letter• Greeting

• To Whom It May Concern:

• The first letter of each word is capitalized

• Followed by a colon ( : )

Parts of a Business Style Letter• Body of Letter

• Explain why you are writing. Describe the problem with as many details as possible.

• Be sure to include the name of the product, the model, where you purchased it and for how much

• Then describe what you would like them to do about the problem

Parts of a Business Style Letter• Closing Paragraph

• Used to thank the person/business for their time or add a compliment

Parts of a Business Style Letter• Closing and

Signature• Sincerely your,• Sincerely,• Press enter 4

times ( in this space you will sign your name in pen)

• Type your first and last name

Example Letter

Things to Remember:

• Use a 12 point font size in Times New Roman or Arial

• Use spell check• Sign your name in black or blue

pen.• SAVE IT!!!

How Are You Going To Be Graded?

• Complaint Grade Sheet

Time to Get Started!!!!!!