hrm report bank alfalah
Post on 06-Apr-2018
323 Views
Preview:
TRANSCRIPT
-
8/3/2019 Hrm Report Bank Alfalah
1/31
HRM REPORT BANK ALFALAH
BRIEF HISTORY OF BANK ALFALAH LIMITED
Bank Alfalah Limited was incorporated in June 21st, 1997 as a public
limited company under the Companies Ordinance 1984. Its banking
operations commenced from November 1st ,1997. The bank is engaged
in commercial banking and related services as defined in the Banking
companies ordinance 1962. The Bank is currently operating through 45
branches in 21 cities, with the registered office at B.A.Building, I.I.
Chundrigar, Karachi.
Since, its inception as the new identity of H.C.E.B after the privatization
in 1997, the management of the bank has implemented strategies and
policies to carve a distinct position for the bank in the market place.
Strengthened with the banking of the Abu Dhabi Group and driven by thestrategic goals set out by its board of management, the Bank has
invested in revolutionary technology to have an extensive range of
products and services. This facilitates their commitment to a culture of
innovation and seeks out synergies with clients and service providers to
ensure uninterrupted services to its customers.
The bank perceived the requirements of customers and matches them
with quality products and service solutions. During the past five years,
bank has emerged as one of the foremost financial institution in the
region endeavoring to meet the needs of tomorrow as well as today. To
continually upgrade the quality of service to the customers, training of
http://download-reports.blogspot.com/2011/02/hrm-report-bank-alfalah.htmlhttp://download-reports.blogspot.com/2011/02/hrm-report-bank-alfalah.html -
8/3/2019 Hrm Report Bank Alfalah
2/31
team members in all the integral aspects of banking, customer service
and IT was specially focused.
The portfolio concentrates on all aspects of conventional banking as well
as the financial needs of corporate sector. Dynamic and high value
product includes Car Financing, Home Financing, Rupee Travellers
Cheques, Credits Cards, Debit Cards, On line Banking, ATM and
consumer Durables. In addition to this, Islamic Banking Division is a
recent initiative, which operates as separate branch. It offers Shariah
Compliant products through a network of five branches, which will
increase to 50 by the year 2007. The bank is committed to combine all it
s energies and resources to bring high value, security and satisfaction to
its customers, employees and shareholder. The Bank has invested in
revolutionary technology to have an extensive range of products and
services. This facilitates commitment to a culture of innovation and
seeks out synergies with client and service providers to ensure
uninterrupted services to it customers.
V I S I O N
To be the premier organizations operating locally and internationally
that provided the complete range of financial services to all segments
under one roof
MISSION
To develop and deliver the most innovative products, manage
customers experience, deliver quality service that contributes to brand
strength, establishes a competitive advantage and enhances profitability,
thus providing value to the stakeholders of the bank
-
8/3/2019 Hrm Report Bank Alfalah
3/31
MANAGEMENT
Chief Executive Officer
Executive In charge
Strategic Planning & Global Marketing
Executive Incharge
International &Treasury
Division
Executive In charge
Human Resources Division
Executive Incharge
IT Division
Executive In charge
Credit Division
Executive Incharge
System & Operation Division.
Executive Incharge
Establishment & Administratration
Executive Incharge
Credit Monitoring Division
Executive Incharge
Business Development Division
S.A.M./ Car Finance/ Leasing
Executive Incharge
Legal Affairs Division.
Executive InchargeAudit & Inspection Division
Executive InchargeFinance Division
Executive Incharge
Corporate Banking,
SME Financing & Home Loans
Executive Incharge
Islamic Banking Division
Executive Incharge
New Products &
Service Quality Division
Executive Incharge
Cards Division
ORGANIZATIONAL STRUCTURE
-
8/3/2019 Hrm Report Bank Alfalah
4/31
DEPARTMENTS
Bank Alfalah Limited has the following departments:
v Account Opening Department
v Human Resource Department
v Trade Finance
v Credits
-
8/3/2019 Hrm Report Bank Alfalah
5/31
v Accounts Department
v Administration / Personnel
v Special Asset Management (SAM)
v MIS Department
v Marketing
v Cash & Deposits
v Foreign Currency Accounts
HUMAN RESOURCE MANAGEMENT
The policies and practices involved in carrying out the People or
Human Resource aspects of a management position, including
recruiting, screening, training, rewarding, and appraising
The concepts and techniques need to carry out the people or personalaspects of management job are:-
Conducting job analyses (determining the nature of each
employees job)
Planning labor needs and recruiting job candidates
Selecting job candidates
Orienting and training new employees
Managing wages and salaries (compensating employees)
Providing incentives and benefits
Appraising performance
Communicating (interviewing, counseling, disciplining)
Training and developing managers
-
8/3/2019 Hrm Report Bank Alfalah
6/31
Building employee commitment
HRs Definition at Bank Alfalah:
We Are Struggling For People.
HRM DEPARTMENT & BANK ALFALAH
Like other organizations HRM department acts as the mind of the
organization. Without the HRM department Bank Alfalah cannot imagine
being able to function. At Bank Alfalah, HRM has great significance,
everybody depends on this department for the entire organization to
work and succeed in its mission.
-
8/3/2019 Hrm Report Bank Alfalah
7/31
Human Resource Department-Hierarchy
RESPONSBILITIES OF HR OFFICER:
Following are the responsibilities of HR Officer in Bank Alfalah:-
Recruitment And Selection
Policy Making
Retention Program
-
8/3/2019 Hrm Report Bank Alfalah
8/31
Improve Working Relation Of Employees
HRM Management Responding To Changing Environment:
Bank Alfalahs HRM Management is responding to changing
environment by
Follow Customers Needs
Adopt Continuous Changes
Decentralized Organization
COMPETITIVE ADVANTAGES:
Bank Alfalah has following competitive advantages over its competitors:
Strong Pay Structure
Retention Program
All Banking System Based On It
Select People From Top Universities
Account EI Has 30 Years Work Experience
JOB ANALYSIS
The procedure for determining the duties and skill requirements of a joband the kind of person who should be hired for it
Job Analysis includes:
Job Description
-
8/3/2019 Hrm Report Bank Alfalah
9/31
Job Specification
Job Description:
A list of jobs duties, responsibilities, reporting relationships, working
conditions, and supervisory responsibilities
Job Specification:
A list of jobs human requirements, that is, the requisite education,
skills, personality, and so on
METHODS OF COLLECTING JOB ANALYSIS INFORMATION
There are two methods of collecting Job Analysis Information:-
Interviews
Observation
INTERVIEWS
A procedure designed to obtain information from a person through oral
responses to oral inquiries
Who Conducts Interview?
Interviews are taken by the branch HR head responsible forrecruitment
and selection
Types Of Interviews Taken:
Structured interview only
Structured Sequential Interviews
-
8/3/2019 Hrm Report Bank Alfalah
10/31
Panel Interview
Criteria for Selecting Candidates:
Following is the criteria for selecting candidates in Bank Alfalah based
on:
Communication Skills
Present Personality
Educational Background (etc.)
Skills And Competency
INTERVIEW QUESTIONS
Why Should I Hire You?
Why Do You Want To Work For Us?
Whats Your Great Strength?
Whats Your Great Weakness?
How Much Salary Do You Expected From Us?
RECRUITMENT
The development of a pool of applicants for jobs in the organization
Sources Of Job Recruitments:
Following are the some sources of Job Recruitment in Bank Alfalah:
By Universities
By Website
By Coaching
-
8/3/2019 Hrm Report Bank Alfalah
11/31
By Newspapers
Recruitment Process:
Following are the recruitment processes in Bank Alfalah:
1.) Assess need (strategic planning and tactical planning)
2.) Create a pool of candidates:
3.) Screen out candidates:
4.) Make selection
5.) Evaluate recruitment process:
1.) Assess need (strategic planning and tactical planning)
There is no fixed quota of number of employees to be recruited, it
depends on need and the strategic (organizational) and tactical (branch
level) requirements.
2.) Create a pool of candidates:
The prospect candidates are attracted through advertisement in the
newspapers, on the website online and also the walk in.
3.) Screen out candidates:
Through interviews and tests they screen out the less attractive
candidates.
4.) Make selection:
-
8/3/2019 Hrm Report Bank Alfalah
12/31
After further interviews and other processes the final candidate is
selected. Questions in an interview are made by doing proper job
analysis of the job. That includes identifying the job duties and
requirements.
5.) Evaluate recruitment process:
Evaluate effectiveness of recruitment by comparing the results to
expected results.
TYPES OF RECRUITMENT
There are two types of recruitment in Bank Alfalah:
1. Internal
2. External
1. Internal:
Includes recruiting of already existing employees for new jobs within the
organization
2. External:
Includes bringing new blood in an organization. Recruiting people who
are new
INTERNAL RECRUITMENT IN BANK ALFALAH
Bank Alfalah normally
Less emphasis on Internal Recruitment
Existing employees can respond to new job offers as externals
-
8/3/2019 Hrm Report Bank Alfalah
13/31
Performance appraisals
EXTERNAL RECRUITMENT IN BANK ALFALAH
In Bank Alfalah external recruitment is on
Need basis
No yearly or monthly recruitments
Every branch has its own HR department
Head office sanctions recruitment for new employees
Adds in leading newspapers (Dawn, Jang)
College Recruitment (under planning)
Online application forms
Short listing
Interviews
Decisions made through head office
No help from recruiting agencies
DIRECT INDUCTION OF FRESH CANDIDATES
Through direct induction of fresh candidates, Bank Alfalah is able to
employ fresh postgraduate candidates for its organization and the
process is as follows:
-
8/3/2019 Hrm Report Bank Alfalah
14/31
EXPERIENCED PROFESSIONALS
Based on requirements of experienced staff, Bank Alfalah also recruits
talent from the marketplace. Bank Alfalah offers competitive salary /
benefits to worthy professionals at all levels who wish to join hands with
Bank Alfalah. The procedure for selecting such professionals is as
follows:
-
8/3/2019 Hrm Report Bank Alfalah
15/31
Executive Recruitments:
In Bank Alfalah, Executive recruitments are done by CEO.
Recruitment of MTOs (Management Training Officers):
In Bank Alfalah, recruitment of MTOs is done on Yearly Basis
Recruitment of Internees:
In Bank Alfalah, recruitment of Internees is on
> Walk-ins
> Letter of recommendation from college
Human Resource Assessment
Bank Alfalah Ltd. has worked hard to build its human resource team and
ensure that the quality of newly inducted staff is not comprised with
growth. For recruitment and selection banks policy is to hire suitable
-
8/3/2019 Hrm Report Bank Alfalah
16/31
candidates. By suitable candidates bank refers to candidates having
proper educational qualification, experience and background.
Bank Alfalah not only is one of the fastest growing bank in Pakistan, that
provides its customers with a number of financial services, but is also a
great employer of human resources, that provides its employees with a
conducive environment that not only is challenging but also helps them
in applying and gaining knowledge.
The above figures show that all prospect employees feel confidence in
Bank Alfalah as their prospective employer. Bank Alfalah, as a response
to this confidence has three ways of employing prospect employees for
their organization.
OREINTATION
The orientation program of Bank Alfalah contains:
Introductory Lecture
-
8/3/2019 Hrm Report Bank Alfalah
17/31
Printed Employee Hand book in Bank Alfalah
Time Duration
Familiarize new employees with their new jobs, work units and
organization in general.
BATCH TRAINEES
All employees selected through this process, have to first complete a
probation period before given a complete status of a Bank Alfalah
employee. The major benefit of this procedure is that Bank Alfalah can
employee a large number of employees at a lower cost. The procedure
for accepting a batch trainee is as follows:
TRAINING
The process of teaching new employee the basic skills they need to
perform their jobs.
Basic Steps in Training:
Following are the basic steps in training employees in Bank Alfalah:
Need Analysis
Instructional Design
Validation
Implementation
Evaluation and follow up
-
8/3/2019 Hrm Report Bank Alfalah
18/31
- Training Mangers and faculty is hired for training purposes.
- Training Mangers are in their respective head offices
The Training Centers Of Bank Alfalah:
Bank Alfalahs training centers are inKarachi& Lahore. These training
centers are responsible for providing multi-level high quality training
programs in following areas:
- Consumer banking operations
- Credit administration/documentation
- Trade finance operations
- Marketing & selling skills
- Customer service skills
- Performance appraisal skills
- Time management & personal effectiveness
TWO SCENARIOS OF TRAINING
Training Calendar:
In Bank Alfalah, Head office devises a calendar according to which they
train their employees
Need Basis:
In Bank Alfalah, Branch Manger realizes that specific department lacks
in some skill.
TWO TYPES OF TRAINING
-
8/3/2019 Hrm Report Bank Alfalah
19/31
On The Job Training:
Training a person to learn a job while working on it
Off The Job Training:
Training an employee to learn a job while providing him a class room
environment
ON THE JOB TRAINING
On The Job Training in Bank Alfalah is done by
Making teams of new employees with a few old specialized
Employees.
Contribution to overall productivity.
Lower cost
Lower Time
Management Training Officers (MTO) Training Program:
In Bank Alfalah, MTOs training program is 3 monthsOn the Job
Training& 9 months Off the Job Training.
OFF THE JOB TRAINING
In Bank Alfalah, Off the JobTrainingis done by
In-house training ,done at least once a year
Employees from all over Pakistan attend seminars and courses.
-
8/3/2019 Hrm Report Bank Alfalah
20/31
Employees are tested after the completion of the course
Specialist trainers are hired
Provide a proper learning environment to the employees
Professional faculty is hired
Increases employee loyalty
Labor productivity is zero
Cost is high
Time is consumed
Training & Development:
In Bank Alfalah, employee is trained & developed in following different
operations:
Consumer Banking Operations
Credit Marketing & Credit Proposals
Credit Administration/Documentation
Trade Finance Operations
Marketing & Selling Skills
Customer Services Skills
Performance Appraisal Skills (Self Appraisal)
Time Management & Personal Effectiveness
-
8/3/2019 Hrm Report Bank Alfalah
21/31
PERFORMANCE APPRAISAL SYSTEM
Evaluating an employees current and / or past performance relative to
his or her performance standards
The performances of employees are appraised yearly at Alfalah Bank.
HR head said that
Performance appraisal helps us in estimating employees current
performance, setting work standards and then providing feedback to
employees with the aim of eliminating performance deficiencies.
APPRAISAL METHOD AT ALFALAH
The Appraisal Methods at Bank Alfalah are
1. Self Appraisal Method
Ratting
Evaluation
1. Problems During Appraisal
Unfair Assessment (Bias)
BEHAVIOR APPRAISAL
In this service oriented industry behavior is as important as performanceon job. To manage behaviors and appraise company has devised a
managing behavior system to evaluate their core values. Each employee
in such a system is rated against the behavior performance achieved,
-
8/3/2019 Hrm Report Bank Alfalah
22/31
against the required benchmark applicable, depending on the Job
Grade.
PERFORMANCE STANDARDS AT ALFALAH
Alfalah Bank Has laid down the following Performance Standards:
1-Demonstrates Commitment
2-Aligns Activities
3-Promotes Alfalah Long Term Objectives
MANAGING CAREER & FAIR TREATEMENT
In Bank Alfalah, Managing Career & Fair Treatment is based on:
Promotion Decision
How To Handle Transfer
Communication At Alfalah
Manage Dismissals
PAY PLANS & INCENTIVES AT ALFALAH
Pay Plans:
Pay plans Alfalah are establish on the basis of job ratings. All jobs areranked from top to bottom, on the bases of compensable factor.
Employee with higher rank gets highest pay and incentives.
Compensation Plans for Employees:
-
8/3/2019 Hrm Report Bank Alfalah
23/31
In Bank Alfalah, compensation plan for employees includes:
Basic Salary
Bonuses
Medical Facilities
Allowances
Incentive Plans:
In Bank Alfalah, incentive are provided to
Managers and Executives
Middle and Lower Level Employees
EMPLOYEE BENEFIT & SERVICES
The employee benefits & services provided by Bank Alfalah are
Health & Life Insurance
Paid Annual Vacations, Leaves, Holidays
Health Insurance Of Parents
Pension & Provident Fund
Discount On Company Products
Annual Bonuses Educational Plans
Social Events
Customized Services
Creative, Learning & Healthy Environment
-
8/3/2019 Hrm Report Bank Alfalah
24/31
-
8/3/2019 Hrm Report Bank Alfalah
25/31
Pregnancy Compensation
2 Bonuses For Each Employee
Faster Promotion
Introduction Of MENTORS Bank Alfalah MOHTISIB
Staff Suggestion Scheme
Family Community Concept
Salary Of Own Choice
Job Rotation Facility
Prizes & Gifts
Refreshment Packages Short Courses & Trainings + Training Material
Traveling & Stay Allowances
Communication Benefits
Retirement Benefits:
Bank Alfalah gives retirement benefits on the basis of
Age
Pension Plans
Provident Fund Facility
Early Retirement Window
No-golden Offerings & Defined Contrib. Plan
No-social Security & Deferred Profit Sharing
Services Benefits:
Following services benefits are provide by Bank Alfalah to the
employees:
-
8/3/2019 Hrm Report Bank Alfalah
26/31
Introduction Of MENTORS(HR REPRESENTATIVE)
Counseling Services-
Financial, Career, Job-placement, Grievances
Bank Alfalah Mohtisib
Lunch & Learn Program
Employee Transportation
Educational & Training Subsidies
Flexible Benefits Programs (Few-limitations)
No-subsidized Child & Elder Care
EMPLOYEE SAFETY & HEALTH CONTRIBUTION
Bank Alfalah is
Strict About Occupational Safety Laws
Obeying The OSHA Standards
Major Responsibility Br. Manager
Routine Safety Audits
Inspection & Citations By Head Branch
Managing Proper Responsibilities & Rights Of
Both Employer & Employee
Avoiding the Causes Of Accidents:
Bank Alfalahs management plays an important role in avoiding the three
causes of accidents
Unsafe conditions
Unsafe acts
-
8/3/2019 Hrm Report Bank Alfalah
27/31
Accident prone people
HEALTH PROBLEMS & REMIEDIES
Following are the steps that taken by Bank Alfalahs HR Department to
solve the health problems in the organization and make possible
remedial changes
Smoke Free Environment
Role Of Mentors ; Regarding
Job-stress , Burn-out , Health Conditions
Remedies For VDTS & Other Tools Vaccinations & Health Treatments
Other Precautionary Measures:
Other precautionary measures taken by Bank Alfalah for the safety of
employees are
1. Personalized Attention To Employees2. Angry Employees Management
3. Temporary Stop The Working
4. Counseling
5. Real Root Problem
6. Use Of Personal Skills
7. Professional Attitude Adopted
8. Future Avoidance
SWOT ANALYSIS
BAL is one of the fastest growing banks in Pakistan. In the light of these
situations we can make an analysis.
-
8/3/2019 Hrm Report Bank Alfalah
28/31
Strengths:
Bank is in its growing stages so there is good financial position.
Professional and Committed workforce
Low cost than other major banks
Increasing the number of branches in the country
Successfully launching new Product Lines
Well experienced and quality staff
Efficient internal communication system
Weaknesses:
Although the bank is growing fastly but it has some weaknesses which it
should remove to make itself further strong.
Less Advertisement
Slow in introducing new products
The staff is not satisfied with the salary structure
Gives its staff less benefits
Opportunities:
Extension of International network of the branches
Introduction of innovative products
-
8/3/2019 Hrm Report Bank Alfalah
29/31
Growing market
ATM facility for all customers
Threats:
Uncertain economic conditions
Action taken by competitors
CONCLUSION
HRM managers at Bank Alfalah are performing a great job as far it isconcerned
Motivating them and looking after them. Along with the other managers
and employees
HRM managers are also doing a great job in achieving company goals
and objectives. There is a very calm and friendly atmosphere at Bank
Alfalah because of the HRM department and their policies for keepingtheir employees happy, productive and efficient.
RECOMMENDATIONS
It is observed that the employees were overburdened so they have to
stay at branch till late at night. In this way their efficiency is affected and
hiring more employees can reduce their work.
The employees should be signed jobs for specific period and than
they should shifted to other department so that they gain knowledge of
other jobs.
-
8/3/2019 Hrm Report Bank Alfalah
30/31
Bank Alfalah Limitedshould properly advertise and Communicate to
public about the services provided by it, so that more customers will be
attracted.
The banks management should give more incentives and pay scale of
officers should be revised & improved.
System and operations should be more defined and organized.
IT draw backs should be improved.
Administration drawbacks should be improved by the strict control of
general issues.
Some employees waive the bank charges (Statement charges,
cheque book charges etc) that decrease the income of the bank.
Lockers, ATM, all these facilities should be provided to attract more
customers.
Expenditures must be control, which are very high.
References
Personal Refernces
Mr. Zulfiqar, Accounts Officer.
(Bank Alfalah Ltd., Wah Cantt Branch)
Mr. Waqas, Customer Services Officer.
(Bank Alfalah Ltd., Wah Cantt Branch)
-
8/3/2019 Hrm Report Bank Alfalah
31/31
Web Resources
Bank Alfalah (www.bankalfalah.com)
Wikipedia (www.wikipedia.com)
State Bank of Pakistan (www.sbp.org.pk)
Google (www.Google.com)
Reports & Papers
Annual Report Bank Alfalah 2008
Issues in Pakistans Economy by S. Akbar Zaidi
International Finance by Maurice D. Levi Bank Alfalah Limited. (2009). Alfalah Mahana Amdan Plus
[Brochure].
Bank Alfalah Limited. (2009). Alfalah Quick Finance [Brochure].
Bank Alfalah Limited. (2009). Alfalah Milkiat Finance [Brochure].
Bank Alfalah Limited. (2009). Alfalah Karobar Finance [Brochure].
Posted in:Human Resource Management HRM
http://download-reports.blogspot.com/search/label/Human%20Resource%20Management%20HRMhttp://download-reports.blogspot.com/search/label/Human%20Resource%20Management%20HRMhttp://download-reports.blogspot.com/search/label/Human%20Resource%20Management%20HRM
top related