human resource management tourism

8/10/2019 Human Resource Management Tourism

1/17

=/>@ &. 9/;/57;5@7?9 0A?7;3??3?

* 6WODP >HUQWTFH 9DPDJHOHPV LP @QWTLUO

Phf >Znf Zg] Fbma^g]kZg GhddkZgbdZe

8XQ`dUb _RZUSdYfUc

M[X checbfX bY g[\f V[TcgXe \f gb XkT`\aX T ah`UXe bY ^Xl g[X`Xf \a g[X fgeTgXZ\V `TaTZX`XagbY [h`Ta eXfbheVXf \a gbhe\f`* ATi\aZ Vb`c_XgXW g[\f V[TcgXe( g[X eXTWXe j\__ UX TU_X gb6

! \WXag\Yl V[TeTVgXe\fg\Vf bY gbhe\f` Tf g[Xl \ cTVg ba g[X `TaTZX`Xag bY [h`Ta eXfbheVXf

! TcceXV\TgX g[X \`cTVgf bY Z_bUT_\fTg\ba TaW g[X WXiX_bc`Xag bY B`jZljj`fe hl\jk`fejMl^^\jk\[ ]lik_\i i\X[`e^

8/10/2019 Human Resource Management Tourism

2/17

>\b`]RcQbW]\

N_\ _ldXe i\jfliZ\ [`d\ej`fe `j fe\ f] k_\ dfjk `dgfikXek \c\d\ekj f] Xep `e[ljkipj\Zkfi( efe\ dfi\ jf k_Xe `e X j\im`Z\ j\Zkfi jlZ_ Xj kfli`jd( n_`Z_ `j Z_XiXZk\i`j\[ Yp

_`^_ c\m\cj f] _ldXe emfcm\d\ek e k_\ [\m\cfgd\ek Xe[ [\c`m\ip f] j\im`Z\j fi mXZXk`fe

\og\i`\eZ\j* Q_Xk\m\i d\Xej Xi\ \dgcfp\[ kf [\c`m\i kfli`jd j\im`Z\j kf k_\ Zljkfd\i(k_\ ifc\ f] _ldXe `ek\im\ek`fe &Xj `e[`m`[lXcj Xe[ ^iflgj' `j Xcdfjk le`m\ijXc* Ce k_`j

Zfek\ok( k_\ dXeX^\d\ek f] \dgcfp\\j `j X Zi`k`ZXc ]leZk`fe Xe[ fe\ k_Xk( lck`dXk\cp(

[\k\id`e\j n_\k_\i X kfli`jd fi^Xe`jXk`fe `j Zfdg\k`k`m\cp jlZZ\jj]lc fi efk* B`^_cpjlZZ\jj]lc kfli`jd fi^Xe`jXk`fej( gXik`ZlcXicp `e k_\ clolip \e[ f] k_\ dXib\kgcXZ\(

`emXi`XYcp gcXZ\ Zfej`[\iXYc\ \dg_Xj`j fe k_\ \e^X^\d\ek( \[lZXk`fe Xe[ \dgfn\id\ek

f] k_\`i \dgcfp\\j Xk Xcc c\m\cj kf [\c`m\i j\im`Z\j k_Xk [\]`e\ fi [`]]\i\ek`Xk\ k_\ fi^Xe`jX)k`fe ]ifd fk_\ij `e k_\ ]`\c[* ;k k_\ jXd\ k`d\( gXikj f] k_\ kfli`jd j\Zkfi( Xcfe^j`[\ fk_\i

gXikj `e k_\ \Zfefdp( Xi\ dXb`e^ `eZi\Xj`e^ lj\ f] k\Z_efcf^p jlYjk`klk`fe Xe[ k_\ Zi\)

Xk`fe f] Xe \)j\im`Z\ \em`ifed\ek( n`k_`e n_`Z_ _ldXe d\[`Xk`fe `e k_\ j\im`Z\ gifZ\jj`j i\[lZ\[ fi \c`d`eXk\[* ?c\Zkife`Z k`Zb\k`e^ Xe[ Z_\Zb)`e n`k_ X`ic`e\j Xe[ _fk\cj Xi\

\oXdgc\j f] k_`j gifZ\jj Xk nfib* Bfn\m\i( \]]\Zk`m\ fi^Xe`jXk`fej [f lj\ k\Z_efcf^pjlYjk`klk`fe `e j\c\Zk\[ Xi\Xj f] k_\`i j\im`Z\ [\c`m\ip jpjk\dj `e fi[\i kf ]fZlj k_\ hlXc)`kp _ldXe kflZ_ `e fk_\i Xi\Xj( n_\i\ `k `j( g\i_Xgj( dfi\ `dgfikXek*

Ce Xe \iX f] `eZi\Xj`e^ \dg_Xj`j fe hlXc`kp( k_\ [\c`m\ip f] j\im`Z\ hlXc`kp `e kfli`jd(

Xe[ k_\ _ldXe jlggfik jlZ_ j\im`Z\ [\dXe[j( ZXe Y\ cffb\[ lgfe Xj X Zfdg\k`k`m\fggfikle`kp Xe[ jkiXk\^`Z `jjl\* N_\ ifc\ f] _ldXe i\jfliZ\j Xe[ `kj \]]`Z`\ek dXeX^\)

d\ek `e Zi\Xk`e^ hlXc`kp _Xj Y\\e n`[\cp i\Zf^e`j\[ Xj fe\ f] k_\ dfjk `dgfikXek

\c\d\ekj `e `dgifm`e^ Xe fi^Xe`jXk`fetj Zfdg\k`k`m\e\jj* ;k k_\ jXd\ k`d\( k_\ kfli`jd`e[ljkip nfic[n`[\ `j Z_XiXZk\i`j\[ Yp XdY`^lflj Xkk`kl[\j kf `em\jkd\ek `e _ldXe

ZXg`kXc( `e]c\o`Yc\ \dgcfpd\ek giXZk`Z\j Xe[ Xe lejljkX`eXYc\ XggifXZ_ kf _ldXe

i\jfliZ\j [\m\cfgd\ek &D`k_\e[iXe Xe[ nlbg^ll^l

8/10/2019 Human Resource Management Tourism

3/17

! i\Zil`kd\ek( i\k\ek`fe Xe[ kliefm\i7! i\nXi[j( Y\e\]`kj Xe[ Zfdg\ejXk`fe7

! dXeX^`e^ hlXc`kp k_ifl^_ _ldXe i\jfliZ\j7

! k_\ `dgXZk f] ^cfYXc`jXk`fe7! ZlckliXc Zfek\okj7

! k_\ \d\i^\eZ\ f] X\jk_\k`Z cXYfli7 Xe[

! k_\ `dgXZk f] `e]fidXk`fe Xe[ Zfddle`ZXk`fej k\Z_efcf^`\j &C=N'*

IVS QVO`OQbS`WabWQa ]T b]c`Wa[ Oa O aSQb]` O\R bVSW`

W[^OQb ]\ bVS [O\OUS[S\b ]T Vc[O\ `Sa]c`QSa

Ce dXep i\jg\Zkj( fli Zfej`[\iXk`fe f] k_`j i\cXk`m\cp n`[\ X^\e[X i\cXk`e^ kf _ldXe

i\jfliZ\j e kfli`jd j gi\[`ZXk\[ lgfe k_\ ]`ijk k_\d\( k_Xk f] k_\ dgXZk k_Xk kfli`jdtjZ_XiXZk\i`jk`Zj Xj X j\Zkfi _Xm\ lgfe k_\ dXeX^\d\ek f] _ldXe i\jfliZ\j* Ck ZXe Y\

Xi^l\[ k_Xk m`iklXccp Xcc k_\ Z_Xcc\e^\j ]XZ\[ Yp k_\ j\Zkfi Xi\ X Zfej\hl\eZ\ f] k_\

jkilZkli\ Xe[ fg\iXk`e^ ]\Xkli\j f] kfli`jd* N_\i\]fi\( n\ n`cc ZfeZ\ekiXk\ fe k_`jXjg\Zk `e fi[\i kf j\k k_\ jZ\e\ ]fi k_\ fk_\ij*

N_\ Y`^ Z_Xcc\e^\ `e kfli`jd `j k_Xk `k `j [`]]`Zlck kf [\]`e\ k_\ kpg`ZXc kiXm\c( kfli`jd

Xe[ _fjg`kXc`kp fi^Xe`jXk`fe* N_`j `j( `e gXik( Y\ZXlj\ kfli`jd `j Xe XdXc^Xd f] jlY)j\Zkfij jlZ_ Xj kiXejgfik( XZZfddf[Xk`fe( XkkiXZk`fej( j\im`Z\j Xe[ kfli`jd ]XZ`c`kXk`fe(

\XZ_ f] n_`Z_ Zfej`jkj f] X eldY\i f] [`]]\i\ek ^iflgj* @fi \oXdgc\( k_\ kiXejgfik jlY)

j\Zkfi `eZcl[\j fi^Xe`jXk`fej k_Xk fg\iXk\ X`ic`e\j( iX`cnXpj( ]\ii`\j Xe[ Zil`j\ j_`gj(Ylj Xe[ ZfXZ_ ZfdgXe`\j( ZXi\ _`i\ Xe[ kXo`j Xj n\cc Xj fi^Xe`jXk fej k_Xk gifm`[\ e]iX)

jkilZkli\ ]fi k_\j\ w X`igfikj( Ylj k\id`eXcj( gfikj* Ck Xcjf Zfm\ij gi`mXk\ kiXejgfik Yp

ZXi( Y`ZpZc\ Xe[ fe ]ffk* Ce X[[`k`fe kf k_`j [`m\ij`kp n`k_`e \XZ_ jlY)j\Zkfi( kfli`jd

fi^Xe`jXk`fej mXip XZZfi[`e^ kf j`q\ &]ifd dXafi dlck`eXk`feXcj kf d`Zif( fe\)g\ijfeYlj`e\jj\j'( fne\ij_ g &glYc`Z( gi`mXk\' Xe[ cfZXk`fe &cfZXc( eXk`feXc( `ek\ieXk`feXc'*

Nfli`jd fi^Xe`jXk`fej Xcjf mXip ^i\Xkcp XZifjj eXk`feXc Yfle[Xi`\j* N_\i\ Xi\ jfd\\d\i^`e^ ^cfYXc fi dlck`eXk`feXc ZfdgXe`\j `e kfli`jd( Xe[ k_\ j\Zkfi `j X]]\Zk\[ Yp

ki\e[j kfnXi[j ^cfYXc`jXk`fe `e Ylj`e\jj( ]fi \oXdgc\( k_\ dXafi X`ic`e\ Xcc`XeZ\j jlZ_

Xj MkXi Xe[ Ie\nfic[* Bfn\m\i( k_\ mXjk dXafi`kp f] fg\iXkfij Xi\ ^i\Xkcp `e]cl\eZ\[Yp k_\ gfc`k ZXc( \Zfefd`Z( jfZ`f)ZlckliXc Xe[ k\Z_efcf^`ZXc Zfek\ok n`k_`e n_`Z_ k_\p

Xi\ cfZXk\[( ^\e\iXccp Xk X eXk`feXc fi cfZXc c\m\c* N_\p Xi\ jlYa\Zk kf mXi`Xk`fe Xj X i\jlck

f] [`]]\i`e^ gfc`k`ZXc Zfe[`k`fej( mXip`e^ ZfdgXep Xe[ Zfejld\i cXnj Xe[ k_\ `e]cl\eZ\f] ZlckliXc Zfej`[\iXk`fej( ]fi \oXdgc\( Xkk`kl[\j kf XcZf_fc `e CjcXd`Z Zfleki`\j*

Nfli`jd fi^Xe`jXk`fej Xcjf fg\iXk\ n`k_`e X _`^_cp mfcXk`c\ [\dXe[ \em`ifed\ek(

gi`dXi`cp \o_`Y`k\[ k_ifl^_ j\XjfeXc`kp &

8/10/2019 Human Resource Management Tourism

4/17

Nfli`jd fi^Xe`jXk`fej Y\cfe^ n`k_`e k_\ j\im`Z\ j\Zkfi f] k_\ \Zfefdp* N_\p Xi\(

k_\i\]fi\( m\ip [`]]\i\ek e k_\ nXp k_\p fg\iXk\ Xe[ _fn k_\p Xi\ fi^Xe`j\[ ]ifd fi^Xe)`jXk`fej n_`Z_ ]fZlj fe k_\ gifZ\jj`e^ Xe[ gif[lZk`fe f] dXel]XZkli\[ ff[j* N_\i\ Xi\

gXik`ZlcXi ]\Xkli\j f] j\im`Z\ fi^Xe`jXk`fej( Xe[ k_\ j\im`Z\j k_Xk k_\p gifm`[\ ]fi k_\`i

Zljkfd\ij( n_`Z_ [`]]\i\ek`Xk\ k_\d ]ifd k_\ dXel]XZkli`e^ j\Zkfi* N_\j\ ]\Xkli\j\jkXYc`j_ k_\ gXiXd\k\ij n`k_`e n_`Z_ g\fgc\ nfib Xe[ Xi\ dXeX^\[ `e kfli`jd* N_\

Z_XiXZk\i`jk`Zj f] kfli`jd j\im`Z\ fg\iXk`fej `eZcl[\ k_\ ]fccfn`e^ ]\Xkli\j*

! B[_` `[a^V_Y _R^bVPR_ VZPXaQR N _VTZVSVPNZ` VZ`NZTVOXR P[Y\[ZRZ`* Gfjk j\im`Z\j Xi\ ekXe)

^`Yc\ `e k_Xk pfl [f efk i\Z\`m\ jfd\k_`e^ g_pj`ZXc fi kXe^`Yc\ `e i\klie ]fi pflidfe\p* Sfl Xi\ Ylp`e^ Xe \og\i`\eZ\ Xe[ k_\ \mXclXk`fe f] k_`j \og\i`\eZ\ dXp `eZcl[\

X jkife^ jlYa\Zk`m\ \c\d\ek Xj n\cc Xj Xjg\Zkj k_Xk pfl ZXe al[^\ fYa\Zk`m\cp* N_\ gleZ)

klXc`kp f] Xe X`ic`e\tj j\im`Z\ ZXe( ^\e\iXccp( Y\ d\Xjli\[ fYa\Zk`m\cp( n_`c\ k_\ hlXc`kpf] k_\ j\im`Z\ f]]\i\[ fe YfXi[ `j dlZ_ dfi\ jlYa\Zk`m\* N_\ _ldXe Zfeki`Ylk`fe kf k_\

[\c`m\ip f] Yfk_ kXe^`Yc\ Xe[ `ekXe^`Yc\ Xjg\Zkj f] kfli`jd j\im`Z\j `j Zfi\*

! H[a^V_Y _R^bVPR_ PNZZ[ OR VZbRZ`[^VRQ* C] c\]k lejfc[( k_\ jXc\j fggfikle`kp ]fi X j\im Z\ `j

cfjk* ; _fk\c iffd c\]k lejfc[ fm\ie`^_k fi Xe \dgkp j\Xk fe X k_\d\ gXib i`[\ `j cfjki\m\el\ Xe[ Xe fggfikle`kp k_Xk ZXe e\m\i Y\ i\Zflg\[* Ce fk_\i nfi[j( j\im`Z\j ZXeefk

Y\ em\ekfi`\[ fi jkfi\[ e k_\ dXee\i k_Xk dXep efe)g\i`j_XYc\ dXel]XZkli\[ ff[j ZXeY\ _\c[ `e X nXi\_flj\ lek`c kiX[ e^ Zfe[`k fej Y\Zfd\ dfi\ ]XmfliXYc\* N_ j i\Xc kp _Xj

X dXafi `dgXZk fe _fn j\im`Z\ fi^Xe`jXk`fej( \jg\Z`Xccp k_fj\ `e k_\ kfli`jd j\Zkfi( fi^Xe)

`j\ k_\dj\cm\j( gXik`ZlcXicp n`k_ i\jg\Zk kf jXc\j Xe[ dXib\k`e^* N_`j ]\Xkli\ `e[lZ\j XZfejkXek c\m\c f] jki\jj `ekf kfli`jd fg\iXk`fej Xe[ k_`j `dgXZkj lgfe \dgcfp\\j `e k_Xk

k_\p Xi\ ZfejkXekcp i\hl`i\[ kf i\jgfe[ kf j_fik)k\id jXc\j i\hl`i\d\ekj* N_\ fg\iXk`fe

f] \]]\Zk`m\ p`\c[ dXeX^\d\ek jpjk\dj Yp( ]fi \oXdgc\( k_\ cfn)Zfjk X`ic`e\j ZXe i\[lZ\k_`j gi\jjli\ fe k_\ `e[`m`[lXc kf X Zfej`[\iXYc\ \ok\ek*

!

H[a^V_Y _R^bVPR_ N^R VYR QR\RZQRZ * Nfli`jd j\im`Z\j Xi\ ]i\hl\ekcp gi\gXi\[+gif[lZ\[(j\im\[ Xe[ Zfejld\[ Xcdfjk j`dlckXe\fljcp( ]i\hl\ekcp n`k_`e j`^_k f]( Xe[ gfjj`Ycpn`k_ k_\ gXik`Z`gXk`fe f]( k_\ Zljkfd\i `e X nXp k_Xk `j `e]i\hl\ek `e dXel]XZkli`e^*

N_\ _ldXe Zfeki`Ylk`fe n`k_`e k_`j gifZ\jj `j Zi`k`ZXc*

! H[a^V_Y _R^bVPR_ N R \XNPR QR\RZQRZ`* GXep kfli`jd j\im Z\j dljk Y\ f]]\i\[ kf k_\ Zlj)kfd\i n_\i\ k_\p Xi\ i\hl`i\[* >\c`m\ip Xe[ gif[lZk`fe ZXeefk kXb\ gcXZ\ i\dfk\cp fi

`e X Z\ekiXc`j\[ cfZXk`fe* Bfk\cj dljk Y\ cfZXk\[ n_\i\ g\fgc\ nXek kf jkXp Xe[ efk

n_\i\ `k jl`kj k_\ _fk\c ZfdgXep* N_\ \d\i^\eZ\ f] \)k\Z_efcf^p d\Xej k_Xk k_`j Zfe)j`[\iXk`fe `j ef cfe^\i Xj XYjfclk\ Xj `k feZ\ nXj* MXc\j+i\j\imXk`fej( Zljkfd\i j\im`Z\j

[\gXikd\ekj &ZXcc Z\eki\j' Xe[ ]`eXeZ`Xc gifZ\jj`e^ fg\iXk`fej Xi\ \oXdgc\j f] j\im`Z\

]leZk`fej k_Xk Xi\ ef cfe^\i cfZXk`fe [\g\e[\ek* ;j X i\jlck( dXep ?lifg\Xe Xe[ Hfik_

;d\i`ZXe ZfdgXe`\j Xi\ cfZXk`e^ k_\j\ ]leZk`fej f]])j_fi\( `e Zfleki`\j jlZ_ Xj Ce[`Xn_\i\ cXe^lX^\ YXii`\ij [f efk \o`jk Xe[ n_\i\ k\Z_efcf^p c`k\iXZp `j _`^_* JcXZ\

[\g\e[\eZp `dgXZkj fe k_\ i\Zil`kd\ek Xe[ n\c]Xi\ f] kfli`jd \dgcfp\\j `e k_Xk k_\p

Xi\ ]i\hl\ekcp i\Zil`k\[ n`k_`e k_\ cfZXc _fjk Zfddle`kp f] k_\ kfli`jd fg\iXk`fe* N_`jcfZXc [`d\ej`fe _Xj `dgc`ZXk`fej ]fi jb`ccj Xe[ kiX`e`e^ n`k_`e k_\ nfib]fiZ\ Xe[( `e

jfd\ ZXj\j( k_\ XY`c`kp f] kfli`jd fi^Xe`jXk`fej kf [\c`m\i jfd\ f] k_\`i j\im`Z\j*

11 IZgZ`bg` Phnkblf >nlbg^ll^l

8/10/2019 Human Resource Management Tourism

5/17

! 7[Z_aYR^_ N^R NXcNe_ VZb[XbRQ VZ `UR \^[QaP`V[Z \^[PR__* M`dlckXe\flj gif[lZk`fe Xe[j\im`Z\ `e\m`kXYcp `emfcm\ k_\ Zljkfd\i `e Xjg\Zkj f] k_\ gif[lZk`fe gifZ\jj( fm\ikcp `e

k_\ ZXj\ f] j\c])j\im`Z\ ]XZ`c`k`\j fi i\jkXliXekj n_\i\ k_\i\ `j k_\ fggfikle`kp kf YXiY\)

Zl\ pfli fne ]`j_( Ylk Xcjf `e X dfi\ ^\e\iXc j\ej\* @\ccfn Zljkfd\ij( n_\k_\i ]i`\e[jfi jkiXe^\ij( Xi\ gXik f] k_\ Xkdfjg_\i\ fi XdY`XeZ\ k_Xk n\ Ylp `ekf n_\e n\ ^f kf X

i\jkXliXek fi Xkk\e[ X ZfeZ\ik*

! H[a^V_Y _R^bVPR_ PNZZ[` OR ]aNXV`e P[Z`^[XXRQ N` `UR SNP`[^e TN`R* Nfli`jd j\im`Z\j Xi\ [`]] )Zlck kf jkXe[Xi[`j\ Y\ZXlj\ k_\p ^\e\iXccp i\hl`i\ X _`^_ c\m\c f] _ldXe `ek\im\ek`fe

]fi k_\`i [\c`m\ip Xe[ Xi\( k_lj( jlYa\Zk kf mXi`XY`c`kp Y\ZXlj\ f] k_\ _ldXe \c\d\ek* ;j

X i\jlck( pfl ZXeefk i\klie fi jlYjk`klk\ X j\im`Z\ n_`Z_ _Xj Y\\e lejXk`j]XZkfip `e k_\nXp k_Xk pfl ZXe j\\b kf \oZ_Xe^\ X ]Xlckp ^ff[ jlZ_ Xj Xe ldYi\ccX fi g\ijfeXc jk\i\f*

IeZ\ pfli \og\i`\eZ\ f] X j\im`Z\ `j ZfeZcl[\[( k_\ gifm`[\i ZXe j\\b kf Zfdg\ejXk\

pfl ]fi X YX[ \og\i`\eZ\ Ylk ZXeefk i\gcXZ\ k_\ \og\i`\eZ\*! 5 QVSSR^RZ` P[ZPR\` [S YN^WR`VZT V_ ^R]aV^RQ S[^ `[a^V_Y _R^bVPR_ N_ N `[`NX [^TNZV_N`V[ZNX

SaZP`V[Z #^RXN`V[Z_UV\ YN^WR`VZT$* Gfjk jkX]] `e X kfli jd fi Xe`jXk`fe _Xm\ k_\ fggfi)

kle`kp kf nfib `e [`i\Zk ZfekXZk n`k_ k_\ Zljkfd\i fi fg\iXk\ `e m\ip Zcfj\ gifo`d`kp

kf Zljkfd\i j\im`Z\ gf`ekj* N_`j d\Xej k_Xk k_\ dXib\k`e^ ifc\ `j k_\ i\jgfej`Y`c`kp f] Xcckfli`jd jkX]] `e k_\ fi^Xe`jXk`fe Xe[ ZXeefk Y\ Zfe]`e\[ kf X [\[`ZXk\[ dXib\k`e^ le`k*

! HUR^R V_ N UaYNZ ^[XR VZ `[a^V_Y _R^bVPR QRXVbR^e [^ YRQVN`V[Z cUVPU P^RN`R_ N QRT RR [S aZPR^&`NVZ`e NZQ aZ\^RQVP`NOVXV`e* BldXe Y\_Xm`fli( n_\k_\i jkX]] fi Zljkfd\i( `j legi\)

[`ZkXYc\ Xck_fl^_ ^ff[ dXeX^\d\ek Xe[ \]]\Zk`m\ kiX`e`e^ j_flc[ d`e`d`j\ k_`j

legi\[`ZkXY`c`kp Xdfe^ \dgcfp\\j `e ^ff[ fi^Xe`jXk`fej* BldXe `ek\iXZk`fe Xk k_\

gf`ek f] gif[lZk`fe Xe[ j\im`Z\ `e\m`kXYcp gif[lZ\j Xe \c\d\ek f] leZ\ikX`ekp k_Xk `jefk ]XZ\[ fe k_\ ]XZkfip ]cffi `e dXel]XZkli`e^ fi( Xk nfijk( ZXe Y\ \c`d`eXk\[ k_ifl^_

\]]\Zk`m\ hlXc`kp Zfekifc*

N_\j\ Z_XiXZk\i`jk`Zj f] j\im`Z\j `e ^\e\iXc Xggcp n`k_`e k_\ kfli`jd j\Zkfi `e gXik`ZlcXiXe[ Zfeki`Ylk\ kf k_\ dXee\i `e n_`Z_ kfli`jd fi^Xe`jXk`fej Xi\ jkilZkli\[ Xe[ fg\i)Xk\* N_\p `e]cl\eZ\ k_\ fg\iXk`feXc Zlckli\ f] fi^Xe`jXk`fej Xe[ Xcjf _fn k_\p dXib\k

k_\`i j\im`Z\j( _fn k_\`i ]`eXeZ\j Xi\ jkilZkli\[ Xe[( `e gXik`ZlcXi( k_\ dXeX^\d\ek f]

g\fgc\ n`k_`e fi^Xe`jXk`fej*

I]c`Wa[ja W[OUS Oa O\ S[^Z]gS`

Nfli`jd \dgcfpd\ek `j mXi`\[ Xe[ `eZcl[\j dXep kpg\j f] nfib( iXe^`e^ ]ifd k_\

iflk`e\ &^Xi[\e`e^( Zc\Xe`e^( i\kX`c' k_ifl^_ kf k_\ k\Z_efcf^`ZXc &X`iZiX]k Xe[ k_\d\

gXib i`[\ dX`ek\eXeZ\' Xe[ j\e`fi dXeX^\i`Xc &ZfigfiXk\ \o\Zlk`m\j `e dlck`eXk`feXcfi^Xe`jXk`fej'* Ck `j k_\i\]fi\ [`]]`Zlck kf ^\e\iXc`j\ XYflk k_\ j\Zkfitj `dX^\ Xj Xe

\dgcfp\i* N_\i\ `j X k\e[\eZp Xe[ [Xe^\i kf Xjjld\ k_Xk `kj `dX^\ `j [\k\id`e\[ Ypcfn\jk Zfddfe [\efd`eXkfi jf k_Xk kfli`jd `j cXY\cc\[ n`k_ k_\ `dX^\ f] iflk`e\( _fj)

g`kXc`kp nfib `e _fk\cj Xe[ i\jkXliXekj* Bfn\m\i( kfli`jd [f\j _Xm\ `kj ^cXdfli \e[ `e

k\idj f] nfib n`k_ X`ic`e\j( `e kfli ^l`[`e^ Xe[ `e k_\ _\i`kX^\ j\Zkfi* Nfli`jd nfib(

DnfZg N^lhnk\^ IZgZ`^f^gm bg Phnkblf 12

8/10/2019 Human Resource Management Tourism

6/17

^\e\iXccp( [f\j jl]]\i ]ifd X cXZb f] dpjk`hl\ Yifl^_k XYflk Yp k_\ \Xj\ f] XZZ\jj kf k_\kfli`jd gif[lZk`fe \em`ifed\ek* Oec`b\ ]XZkfi`\j( n\ ZXe nXcb `ekf Xe[ n`ke\jj

kfli`jd fg\iXk`fej `e XZk`fe fe X [X`cp YXj`j Xe[ k_`j Z\ikX`ecp le[\id`e\j k_\ j\Zkfitj

`dX^\* N_`j `j Zfdgfle[\[ Yp k_\ ]XZk k_Xk kfli`jd( ]fi jfd\ f] k_\ jkilZkliXc i\XjfejX[[i\jj\[ XYfm\( `j j\\e `e jfd\ Zfleki`\j Xj X j\Zkfi f] cfn gXp Xe[ kiXej`kfip nfib

&Qff[( -553'* Ce jfd\ Zlckli\j( kfli`jd `j j\\e Xj X ]i`mfcflj XZk`m`kp n_`Z_ [f\j efk

d\i`k j\i`flj ZXi\\i Zfej`[\iXk`fe Xe[ k_`j le[\id`e\j `kj Xkk\dgkj kf i\Zil`k hlXc`kp\ekiXekj*

HYWZZa aV]`bOUSa W\ b]c`Wa[

nlbg^ll^l

8/10/2019 Human Resource Management Tourism

7/17

_Xj Y\\e kXi^\k\[ Xk k_\ j\Zkfi fm\i k_\ gXjk -,, p\Xij* N_`j XeXcpj`j nflc[ [iXn lgfe;j_kfe Xe[ Ai\\etj &-552' Zi`k`hl\ f] k_\ \Zfefd`Z Y\e\]`kj f] mfZXk`feXc \[lZXk`fe*

Bfn\m\i( `] kfli`jd jb`ccj Xi\ i\Zf^e`j\[ Xj iXk_\i dfi\ Zfek\oklXc `e eXkli\( jlZ_

`em\jkd\ek dXp Y\ aljk`]`\[ Xck_fl^_ k_\ gi\[fd`eXekcp k\Z_e`ZXc \dg_Xj`j f] dlZ_ f]`kj [\c`m\ip dXp efk*

N_\ [\m\cfgd\ek f] jb`ccj kf d\\k k_\ e\\[j f] mXi`flj jkXb\_fc[\ij `e kfli`jd `j

]i\hl\ekcp j\\e Xj X gXike\ij_`g Y\kn\\e k_\ `e[ljkip Xe[ k_\ \[lZXk`feXc+kiX`e`e^gifm`[\ij( n`k_ \XZ_ gcXp`e^ X Zfdgc\d\ekXip ifc\* N_\ \ok\ek f] k_\`i i\jg\Zk`m\

`emfcm\d\ek [\g\e[j lgfe k_\ fYa\Zk`m\j Xe[ c\m\c f] kiX`e`e^ Xj n\cc Xj lgfe k_\ jpj)

k\d `e n_`Z_ jlZ_ kiX`e`e^ `j cfZXk\[* Al\iiX Xe[ J\ife` &-55-' efk\ X i\cXk`m\cp _fdf)^\e\flj kfli`jd `e[ljkip `e ?lifg\ Ylk gf`ek kf Zfej`[\iXYc\ [`m\ij`kp n`k_`e k_\

\[lZXk`feXc Xe[ kiX`e`e^ jpjk\dj k_Xk fg\iXk\ Xcfe^j`[\ k_\ `e[ljkip( i\]c\Zk`e^ [`]]\i)

\eZ\j `e eXk`feXc mfZXk`feXc \[lZXk`fe jpjk\dj Xj n\cc Xj [`m\ij`kp `e k_\ jkXklj Xe[ ]fZljf] kfli`jd Xk X eXk`feXc fi i\^`feXc c\m\c* N_`j [`m\ij`kp `j Zc\Xicp i\]c\Zk\[ `e k_\ jkilZkli\

f] kfli`jd jb`ccj gif^iXdd\j e [`]]\i\ek ?lifg\Xe Zfleki`\j* Q`k_`e k_\ A\idXe Xggi\e)

k`Z\j_`g jpjk\d( Xggi\ek`Z\j jg\e[ k_\ dXafi`kp f] k_\`i kiX`e`e^ k`d\ `e k_\ nfibgcXZ\

n`k_ X j_fik( efidXccp \`^_k)n\\b( i\c\Xj\ g\i`f[ kf Zfcc\^\ n`k_`e Xep fe\ p\Xi*

8/10/2019 Human Resource Management Tourism

8/17

k_ifl^_ gifZ\jj\j f] \dgfn\id\ek &nlbg^ll^l

8/10/2019 Human Resource Management Tourism

9/17

! k_\ cfn)jb`ccj \em`ifed\ek f] dXep afYj n`k_`e kfli`jd7! c`d`k\[ nfibgcXZ\ fi^Xe`jXk`fej `e jfd\ kfli`jd Ylj`e\jj\j( Xck_fl^_ k_`j `j efk kil\

f]( ]fi \oXdgc\( k_\ kiX[`k`feXc X`ic`e\ j\Zkfi7

! j\XjfeXc Xe[ gXik)k`d\ nfib7! k_\ ^i\p fi sk`gg`e^t \Zfefdp n`k_`e dXep kfli`jd fg\iXk`fej( le[\id`e`e^ Zfi\

i\dle\iXk`fe7

! ki\e[j kf [\)jb`cc nfib `e kfli`jd k_ifl^_ k\Z_efcf^p jlYjk`klk`fe7! XZZ\jj`Yc\ \dgcfpd\ek kf k_\ dXafi`kp f] k_\ gfglcXk`fe k_ifl^_ j\XjfeXc Xe[ fk_\i

k\dgfiXip nfib*

;k k_\ jXd\ k`d\( kfli`jd ZXe f]]\i _`^_cp i\dle\iXk\[ Xe[ _`^_)jkXklj \dgcfpd\ek

n`k_`e( ]fi \oXdgc\( X`ic`e\j* Ce k_\ [\m\cfg`e^ nfic[( kfli`jd \dgcfpd\ek dXp Y\_`^_cp gi`q\[( Xe[ `kj i\dle\iXk`fe( i\cXk`m\ kf cfZXc Zfe[`k`fej( `j Zfdg\k`k`m\ n`k_

fk_\i fggfikle`k`\j `e k_\ \Zfefdp* N_\ \og\i`\eZ\ f] e\ncp `e[ljki`Xc`j\[ jkXk\j jlZ_

Xj GXcXpj`X( M`e^Xgfi\ Xe[ NX`nXe( _fn\m\i( `j k_Xk Xj k_\ \Zfefdp [\m\cfgj( k_\XkkiXZk`m\e\jj Xe[ Zfdg\k`k`m\e\jj f] i\dle\iXk`fe `e kfli`jd [\Zc`e\j( gi\j\ek`e^ X

i\Xc Z_Xcc\e^\ kf k_\ j\Zkfi `e d\\k`e^ `kj \dgcfpd\ek e\\[j*

BO\OUW\U _cOZWbg bV`]cUV Vc[O\ `Sa]c`QSa

N_\ `dgfikXeZ\ f] hlXc`kp `e k_\ kfli`jd `e[ljkip _Xj Xci\X[p Y\\e n\cc \jkXYc`j_\[

&GX_\j_( -55/7

8/10/2019 Human Resource Management Tourism

10/17

8/10/2019 Human Resource Management Tourism

11/17

@ifd k_\ fi^Xe`jXk`feXc g\ijg\Zk`m\( ^cfYXc`jXk`fe Zi\Xk\j n_Xk Xi\ ZXcc\[ sgfjkdf[\iefi^Xe`jXk`fejt &

8/10/2019 Human Resource Management Tourism

12/17

! e\n ]fidj f] kfli`jd( lk`c`j`e^ eXkliXc Xe[ ZlckliXc \em`ifed\ekj( k_Xk Zi\Xk\ X [\dXe[ ]fi`e[`^\eflj \dgcfp\\j n_f ZXe [\c`m\i _`^_)hlXc`kp Xe[ fi`^`eXc gif[lZkj Xe[ j\im`Z\j7

! d\\k`e^ k_\ e\\[j f] _`^_cp jb`cc\[ kfli`jkj n_f Xi\ dfi\ \og\i`\eZ\[ Xe[ [\dXe[

_`^_\i)hlXc`kp gif[lZkj Xe[ j\im`Z\*

7cZbc`OZ Q]\bSfba

=lckliXc( eXk`feXc Xe[ \k_e`Z [`m\ij`kp `j `eZi\Xj`e^cp Y\Zfd`e^ X dXafi ]\Xkli\ f] k_\

nfib]fiZ\ `e k_\ ^cfYXc kfli`jd `e[ljkip &nlbg^ll^l

8/10/2019 Human Resource Management Tourism

13/17

jkX]] `e k\idj f] k_\`i fi`^`eXc Zlckli\( ZfigfiXk\ efidj Zi\Xk\ e\n [`m`[\j n_`Z_ dljkY\ X[[i\jj\[*

N_\j\ j`klXk`fej Xi\ c`b\cp kf Zi\Xk\ d`jle[\ijkXe[`e^( Zfe]c`Zk Xe[ [`jZi`d`eXkfip

Y\_Xm`fli `e k_\ i\cXk`fej_`gj Y\kn\\e dXeX^\ij( jkX]] Xe[( `e[\\[( ^l\jkj*

Glck`ZlckliXc dXeX^\d\ek( n_`Z_ `j XYflk Xek`Z`gXk`e^ gfk\ek`Xc gifYc\dj `e k_\ `ek\i)i\cXk`fej_`gj f] [`]]\i\ek Zljkfd\i Xe[ \dgcfp\\ ^iflgj( Xe[ `ejk`klk`e^ gfj`k`m\ d\X)

jli\j kf Xmf`[ k_\`i fZZlii\eZ\ &

8/10/2019 Human Resource Management Tourism

14/17

X\jk_\k`Z jb`ccj Xe[ Xkki`Ylk\j ]ifd k_\ Zljkfd\ijt g\ijg\Zk`m\* Lfc\)gcXp`e^ `j Xcjf lj\[kf [\m\cfg jb`ccj Xe[ Xkki`Ylk\j k_Xk \eXYc\ \dgcfp\\j kf [`]]\i\ek`Xk\ Xe[ Y\kk\i j\im\

Zljkfd\ij* QXi_lijk \k Xc* &.,,,' Xi^l\ k_Xk fi^Xe`jXk`fej Xi\ `eZi\Xj`e^cp XnXi\ f] k_\

gfjj`Yc\ Zfdg\k`k`m\ X[mXekX^\ kf Y\ ^X`e\[ Yp lk`c`j`e^ X\jk_\k`Z cXYfli( n_`Z_ `e klie_Xj `dgc`ZXk`fej Xj kf n_f `j Xccfn\[ kf gi\j\ek k_\ glYc`Z ]XZ\ f] k_\ fi^Xe`jXk`fe*

8/10/2019 Human Resource Management Tourism

15/17

]leZk`feXc Z_Xcc\e^\j ]fi _ldXe i\jfliZ\ dXeX^\d\ek* N_\ \dgcfp\\ n\c]Xi\]leZk`fej f] fi^Xe`jXk`fej Xi\ c`b\cp kf i\^X`e `dgfikXeZ\ n_\e k_\p Xi\ ]XZ\[ n`k_

i\ki\eZ_d\ek f] \dgcfp\\j* N_\ [\m\cfgd\ek f] `eefmXk`m\ j\m\iXeZ\ gXZbX^\j Xe[

Zflej\cc`e^ j\im`Z\j Xi\ c`b\cp kf Xjjld\ dfi\ `dgfikXeZ\ Xj X _ldXe i\jfliZ\dXeX^\d\ek giXZk`Z\* N_`j n`cc Xcjf _Xm\ Xe `dgXZk fe kfli`jdtj `dX^\ Xj Xe \dgcfp\i(

dXb`e^ `k `eZi\Xj`e^cp [`]]`Zlck kf XkkiXZk hlXc`kp \dgcfp\\j*

DnfZg N^lhnk\^ IZgZ`^f^gm bg Phnkblf 22

8QcU cdeTi 0(+ FbUd Q CQ^WUb

IeXg T FTaZXe- jTf VeXTgXW \a -542 Ul gjb

XageXceXaXhef( Ch_\Ta FXgVT_YX TaW L\aV_T\e

;XXV[T`( j[b eXVbZa\fXW T ZTc \a g[X

`Te^Xg TaW fbhZ[g gb V[TaZX g[X jbe_W bY

YTfg YbbW gb \aVbecbeTgX g[X\e \aabiTg\ba*FXgVT_YX TaW ;XXV[T` TVdh\eXW g[X IeXg T

FTaZXe aT`X Yeb` T UTa^ehcg VTY{ \a

AT`cfgXTW gb bcXa g[X\e Y\efg IeXg T

FTaZXe fTaWj\V[ f[bc \a VXageT_ EbaWba*

?eb` g[XfX UXZ\aa\aZf g[X Vb`cTal [Tf

XkcTaWXW eTc\W_l TaW VheeXag_l [Tf biXe

-., f[bcf TaW T jbe^YbeVX bY Tccebk\)

`TgX_l .0,,*

>iXelg[\aZ TUbhg IeXg T FTaZXe X`c[T)

f\fXf T f\`c_X( ab)abafXafX TccebTV[( X*Z*

g[X `\a\`T_\fg \agXe\bef VbTgXW \a T `XgT_)

_\V VbiXe\aZ* 9f jX__ Tf T\`\aZ Ybe T W\fg\aV)

g\iX [\Z[ dhT_\gl TccebTV[ gb g[X cebWhVg

IeXg T FTaZXe T_fb T\`f gb bYYXe T ofhVVXff)

Yh_ X`c_bl`Xag Ybe`h_T s T Yha jbe^\aZ

Xai\eba`Xag( eXjTeWf( bcXaaXff TaW VTeXXe

bccbegha\g\Xfp* LXX`\aZ_l( g[\f TccebTV[

[Tf UXXa fhVVXffYh_* KXVXag_l g[X Vb`cTal

jTf ibgXW /0g[ \a BMJ AYRIF] BNQJW _\fg

bY gbc ND X`c_blXef( )(( 0JWX 1SQTFRNJW

XS ESVO 4SV *((*( T chU_\VTg\ba UTfXW

ba X`c_blXX YXXWUTV^( \aV_hW\aZ T VbaY\)

WXag\T_ dhXfg\baaT\eX fXag gb .1, X`c_bl)XXf \a g[X Vb`cTal* >dhT__l( 4SVXYRJ

`TZTm\aX [Tf _TggXe_l eTgXW IeXg T FTaZXe

Tf baX bY g[X gbc gXa c_TVXf gb jbe^ \a

>hebcX*

JhT_\gl TaW fXei\VX [TiX T_jTlf UXXa

VbeX iT_hXf TaW jbe^Xef TeX Z\iXa T VTeW bY

-. ^Xl cb\agf Ybe oZeXTgp cebWhVg\ba TaW

fXei\VX* M[X -. ^Xl cb\agf TeX Z\iXa gb

X`c_blXXf gb XafheX g[Tg VXegT\a fgTaWTeWf

TeX TW[XeXW gb TaW T dhT_\gl fXei\VX ceb)

i\WXW* ?be XkT`c_X( fTaWj\V[Xf f[bh_W UX

oc\VgheX cXeYXVgp TaW X`c_blXXf f[bh_W T\`

gb ceXfXag g[X`fX_iXf \a g[X ofgl_Xp bY T

IeXg 9`UTffTWbe*

M[XeX TeX fgTaWTeW eXdh\eX`Xagf Ybe

g[X fXei\VX bYYXe* 9_g[bhZ[ X`c_blXXf

[TiX T VXegT\a T`bhag bY YeXXWb` gb

\agXeTVg j\g[ g[X Vhfgb`Xef \a g[X\e bja

jTl( g[XeX TeX VXegT\a cebVXWheXf g[Tg

aXXW gb UX Yb__bjXW fhV[ Tf eXcXTg\aZ g[X

\gX`f( Tf^\aZ Vhfgb`Xef \Y g[Xl jbh_W _\^X

T VbYYXX( j[Xg[Xe g[Xl TeX XTg\aZ \a be

gT^\aZ TjTl( TaW fb ba* ?eb` ]b\a\aZ g[X

dhXhX( Vhfgb`Xef TeX gb UX fXeiXW Ul

MXT` FX`UXef j\g[\a 5, fXVbaWf \a T

Ye\XaW_l TaW \aW\i\WhT_ jTl TaW Ybe gXT

TaW VbYYXX beWXef \g [Tf gb UX j\g[\a

2, fXVbaWf*

9_g[bhZ[ T dh\V^ fXei\VX \f Vbaf\WXeXW T

[\Z[ ce\be\gl g[X Vb`cTal YbVhfXf ba

eXVeh\g\aZ fgTYY j\g[ cXefbaT_\g\Xf fb g[Tg

g[Xl VTa gT_^ gb Vhfgb`Xef Whe\aZ g[X

fXei\VX cebi\f\ba* LgTaWTeW\fTg\ba ba_l ZbXf

fb YTe TaW \g \f \`cbegTag Ybe g[X X`c_blXXfabg gb UX Xag\eX_l fVe\cgXW Tf baX `TaTZXe

Xkc_T\aXW( ojX fcXV\Y\VT__l Tf^ g[X` gb

g[Ta^ g[X Vhfgb`Xe Ybe Vb`\aZ \a TaW

fcXV\Y\VT__l gb `T^X T cTeg\aZ Vb``Xag*

8/10/2019 Human Resource Management Tourism

16/17

7]\QZcaW]\

Ce k_`j Z_Xgk\i( n\ _Xm\ Xkk\dgk\[ kf kflZ_ lgfe jfd\ f] k_\ b\p _ldXe i\jfliZ\`jjl\j k_Xk `dgXZk lgfe kfli`jd fg\iXk`fej Xk X jkiXk\^`Z c\m\c* Ce\m`kXYcp( `e jf [f`e^(

n\ _Xm\ _X[ kf dXb\ al[^\d\ekj XYflk k_\ `jjl\j k_Xk Xi\ X[[i\jj\[ Xe[( k_\i\]fi\(

_Xm\ fd`kk\[ j`^e`]`ZXek Xi\Xj*BldXe i\jfliZ\ ZfeZ\iej e ek\ieXk`feXc kfli`jd i\dX`e Xdfe^ k_\ dfjk ekiXZkXYc\

]fi dXeX^\ij `e k_\ j\Zkfi* Q_`c\ k_\ ]fZlj f] ZfeZ\ie mXi`\j Zfej`[\iXYcp ]ifd j\Zkfi kf

j\Zkfi Xe[ n`k_`e [`]]\i\ek ZlckliXc Zfek\okj( k_\ jlYjkXeZ\ f] k_\j\ ZfeZ\iej j_fnjXdXq`e^ j`d`cXi`k`\j k_ifl^_flk k_\ nfic[* N_\i\ Xi\ ef j`dgc\ Xejn\ij kf dXep f] k_\

Z_Xcc\e^\j k_Xk n\ _Xm\ flkc`e\[ _\i\* Bfn\m\i( `k `j \jj\ek`Xc k_Xk Xep [`jZljj`fe f]

kfli`jd dXeX^\d\ek `jjl\j Zfej`[\ij k_fj\ i\cXk`e^ kf k_\ dXeX^\d\ek f] g\fgc\*

*)) IZgZ`bg` Phnkblf >nlbg^ll^l

PX Wbapg gX__ g[X` j[Tg g[Xl f[bh_W fTlp*

M[X Ye\XaW_l fgTYY Tg IeXg TeX `beX eXWb_Xag

bY Ta XkT`c_X bY g[X ZbbW fXei\VX hfhT__l

YbhaW \a XkVX__Xag eXfgTheTagf eTg[Xe g[Ta

g[X ebUbg\V f`\_X bY g[X abe`T_ YTfg YbbW

bcXeTgbef*P\g[ [\Z[ fgTaWTeW\fXW bcXeTg\baf TVebff

g[X Vb`cTal \g jbh_W UX XkcXVgXW g[Tg

X`c_blXXf [TiX _\gg_X ebb` Ybe X`cbjXe)

`Xag* AbjXiXe( g[X W\fVeXg\ba TYYbeWXW gb

X`c_blXXf fXX`f gb UX ZeXTgXe g[Ta g[Tg

YbhaW \a `bfg YTfg YbbW Vb`cTa\Xf* M[X

`TaTZXef Tg IeXg TccXTe gb Z\iX g[X\e

X`c_blXXf T WXZeXX bY X`cbjXe`Xag TaW

XfcXV\T__l j[Xa WXT_\aZ j\g[ Vb`c_T\agf(

g[Xl YXX_ g[Tg fgTYY VTa eXVg\Yl g[X f\ghTg\ba

g[X`fX_iXf \Y \g \f eX_Tg\iX_l `\abe* L\`\_Te_lfgTYY VTa W\fVTeW fhUfgTaWTeW \aZeXW\Xagf be

XiXa Vb`c_XgXW Uhg hafTg\fYTVgbel fTaW)

j\V[Xf* LgTYY TeX T_fb XaVbheTZXW gb ohc

fX__p( j\g[ X`c_blXXf XkcXVgXW gb XaVbheTZX

cXbc_X gb Uhl cebWhVgf hf\aZ g[X\e bja fgl_X

TaW TccebTV[*

M[XeX \f T_fb _Xff XkgXeaT_ Vbageb_ biXe

X`c_blXX cXeYbe`TaVX( T_g[bhZ[ g[XeX \f g\Z[g

Vbageb_ biXe g[X bhgchg g[XeX \f fVbcX Ybe

X`c_blXXf gb UX X`cbjXeXW* LhV[ X`cbj)

Xe`Xag Tf WbXf gT^X c_TVX \f g[ebhZ[ Vb`)

`\g`Xag TaW \f _TeZX_l YbVhfXW ba ZT\a\aZ

Vb``\g`Xag gb g[X Vb`cTalpf WXY\a\g\baf

bY fXei\VX dhT_\gl g[ebhZ[ g[X WXgXVg\ba TaW

eXc_TVX`Xag bY fXei\VX YTh_gf TaW Vhfgb`Xe

Vb`c_T\agf*

M[XeXYbeX IeXg T FTaZXe Y\gf UXfg j\g[\a

T fXei\VX g[Tg \f [\Z[_l fgTaWTeW\fXW j\g[eX_Tg\iX_l _bj _XiX_f bY \agTaZ\U\_\gl \a g[X

fXei\VX bYYXe* 9aW IeXgpf [h`Ta eXfbheVX

Ybe`h_T fXX`f gb UX T `T]be YTVgbe \a

Xafhe\aZ [\Z[ dhT_\gl bY \gf fXei\VXf(

WXfc\gX g[X bUi\bhf _\`\gTg\baf bY UX\aZ T

YTfg YbbW fXei\VX*

- Ba _\aX j\g[ g[X Vb`cTalpf bja WXfVe\cg\ba

bY g[X`fX_iXf g[X VTfX fghWl j\__ hfX g[X Yh__

g\g_X bY g[X Vb`cTal TaW \gf f[begXaXW aT`X

bY IeXg( j[\V[ \f hfXW g[ebhZ[bhg T ah`UXe

bY Vb`cTal WbVh`Xagf*

LbheVX6 TWTcgXW Yeb` G\V^fba( =*( ;Th`( M*(

EbfX^bbg( >*( Fbee\fba( 9* TaW ?ebV[bg( B*

&.,,.' L^\__f ( HeZTa\mTg\baT_ IXeYbe`TaVX

TaW >Vbab`\V 9Vg\i\gl \a g[X Abfc\gT_\gl

BaWhfgel6 9 E\gXeTgheX KXi\Xj* >LK< '( KXfXTeV[ FbabZeTc[

Gb* 1( Na\iXef\g\Xf bY HkYbeW TaW PTej\V^6

LDHI>*

8/10/2019 Human Resource Management Tourism

17/17

DnfZg N^lhnk\^ IZgZ`^f^gm bg Phnkblf *)*

5NWHYWWNSR UYJWXNSRW

-* ?oXd`e\ k_\ ZXlj\j Xe[ \]]\Zkj f] k_\ ^cfYXc`jXk`fe f] kfli`jd Ylj`e\jj\j fe k_\BLG ]leZk`fe*

.* Q_Xk Xi\ k_\ `dgc ZXk`fej f] X\jk_\k`Z cXYfli ]fi _ldXe i\jfliZ\ giXZk`Z\j `e k_\

kfli`jd `e[ljkip8/* >`jZljj k_\ dgXZkj f] C=Nj e i\cXk`fe kf k_\ dXeX^\d\ek f] g\fgc\*

HeWWUcdUT VebdXUb bUQTY^W

;TgXfba( C*>*@* TaW AbYY`Ta( =*D* &-552' ;FRFLNRL AJVZNHJW ;FVOJXNRL- BJ\XW FRI @JFINRLW

&0g[ XW\g\ba'* ?beg Pbeg[( MQ6 ATeVbheg ;eTVX*

;Th`( M* &-55/' 6YQFR @JWSYVHJ 7WWYJW NR 7RXJVRFXNSRFP BSYVNWQ* HkYbeW6 ;hggXejbeg[

AX\aX`Taa*

;XV[XeX_( E* TaW * &.,,,' @_bUT_\fTg\ba TaW [h`Ta eXfbheVX TaTZX`Xag6 VbagXkg( V[T__XaZXf TaW

V[TaZX*/IQNRNWXVFXNS >YGPNHF( -,&.'6 44s-,1*