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United Nat ions Huma n Settlement s Program me (UN-HABITAT), 2006
All righ ts rese rved
United Nations Huma n Set tlement s Prog ram me (UN-HABITAT)
P.O. Box 30030, Nairobi, Kenya
Tel: + 254 20 7623588
Disclaimer
The designa tions employed and t he presentat ion o f the mat erial in this publication d o no t imply the
expression of any opinion whatsoever on the part of the Secretariat of the United Nations concerning
the legal status of any country, territory, city or area, or of its authorities, or concerning delimitation of
its front iers or bound aries, or rega rding its econo mic system, or deg ree of development. The analysis,conclusions and recommendations in the Guide Book do not necessarily reflect the view of the United
Nations Human Sett lements Programme (UN-HABITAT), the Governing Council of UN-HABITAT or its
Member States.
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Preface
There has been a grow ing recog nition that improvements in water and sanitat ion services that threatening
the eco-systems, can not be accomplished by technical and regulatory measures alone but needs to be
complemented by a dvocacy, aw areness and education initiatives. The existing imba lance in the wat er and
sanitation sector could be reversed if the fundamental change in behaviour, personal attitudes and the
underlying values that prompt such inappropriate behaviour are properly understood.
Human values are an essent ial element and the positive qualities can sha red. When prac ticed a t w ork, they
are internal motivators to do the best and reinforce g ood character, morality and ethics. Ethical behaviour
is a by-product of practicing human values. Human values and ethics have a significant role to play in the
achievement of t he Millennium Development Go al ta rgets for safe w ater, sanitat ion a nd improvement of
the slum conditions.
Human Values based Water, Sanitation a nd Hygiene Education (HVWSHE) is an innova tive approa ch tofacilita te such chang e among the users. HVWSHE plays a strateg ic role in bringing o ut positive at titudinal
changes towards hygienic and healthy living and the application of water and sanitation in a wise and
susta inab le manner.
The Individua l Guide on Human Values and Ethics in the Workplace has been developed within the
framew ork of HVWSHE, an initiative of Water for African Cities Prog ramme and Wat er for Asian Cities
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Contents
Background .......................................................................................................................................................................................... 7
Need for Human Values and Ethics in the Wat er Education, Water Supply and Sanitation Sectors ................... 8
Overall Purpose, Objectives and Act ivities ............................................................................................................................... 9
Using th is Individual Guide ......................................................................................................................................................... 12
Introduction ................................................................................................................................................................................ 13
Unit 1 The Nature of Human Values ............................................................................................................................... 17Unit 2 Living Huma n Values at Work............................................................................................................................ 25
Unit 3 Recog nizing and Practicing Ethics in the Workplace ................................................................................. 31
Unit 4 Developing Purity and Unity o f Thoug ht , Word and Act ion .................................................................... 36
Unit 5 Fost ering a Group Environment for Human Values and Ethics .............................................................. 42
Unit 6 Being a Champion o f Human Values and Ethics at Work .......................................................................... 50
Resource Papers ............................................................................................................................................................................... 57
Water for Life One Leader Can Make a Difference .......................................................................................................57
Universal Access to Water: Making the Impossible Possible .........................................................................................60
PowerPoint Presentation ............................................................................................................................................................. 63
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Human values emphasize the responsibilities that enable the aspiration of "water, sanitation and
hygiene for all" to be protected, safeguarded, and fulfilled.
Human values have their roots in a
single, universally-held premise: the
inherent dignity of every human being.
Capacity-building efforts for humanvalues and ethics, with a specific focus
on the Millennium Development Goal
(MDG) target s related to "Water for
Life," carry the potential for a
fundamental breakthrough and
qualitative leap forward.
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Human Values and Ethics in the WorkplaceImproving leadership and performance in the
water education, supply and sanitation sectors
Educato rs from the HVWSHE Cent ralised Training
in Arusha , Tanza nia, July 2005taking a fieldtrip to a bore-well site
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Water for Life, as d esigna ted in UN resolution 58/218, is a fundamenta l element of sustainable development .
The founda tion of human dignity and quality o f life requires sufficient w ater to sa tisfy the basic human
need s for drinking, hyg iene, cleaning, cooking, sanitat ion, ba sic ag riculture, and animal husba ndry. In ad dition,
the flow must ensure the hea lth and functioning of rivers, streams, and a ll aq uat ic ecosystems. Thus the
right to water means t he fundamenta l right o f access to Wat er for Life.
To con tribut e t o achieving Water for Life and the w ater-related MDGs, UN-HABITATsta rted an inno vat ive
Huma n Values Water, Sanitation, and Hygiene Education (HVWSHE) initiative. HVWSHE is be ing promo ted
high on UN-HABITATs two regional water and sanitation prog rammes: Water for African Cities, inaugurated
in 2001, and Water for Asian Cities, launched in 2003 in pa rtnership with the Asian Development Bank.
Both of these programmes are dedicated to building the capacity that is needed to achieve the MDG
targets for water and sanitation, through a Pro-poor Governance Framework designed to ensure that
wa ter and sanitation investments reach the poor, and to b ring abo ut a new wa ter-use and management
ethic. This req uires a rapid mobilizat ion of po litical will and commitment to b reak away from business-as-
usual approaches.
Encourag ed by the success o f the HVWSHE initia tive, UN-HABITATst arted a new initia tive: Human Values
and Ethics in the Workplace(HVEW) in 2005. To d ate, the Global Dharma Center (USA) has supported t hisinitiative by organizing stakeholder consultations with over 550 people working in professions related to
wat er education, utilities, and t he g overnment in Africa a nd South Asia. In add ition, the Global Dharma
Center has conducted pilot workshops with over 170 participants from thirteen countries in those regions.
This Individual Guide focuses on the capacity-building of human values and ethics as it relates to the
working adult to improve leadership and performance, as well as contribute to good governance and
a new ethic in w ater-use and mana gement. Human va lues and ethics have a significant role to play in the
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B.Need for human values and ethics inthe water education, water supply and sanitation sectors
Human values are an essential element of our human nature and are positive qualities that are sharedamo ng people througho ut the world. When w e practice human values at wo rk, they a re internal motivators
tha t help us do o ur best a nd reinforce g ood character, morality a nd ethics. Human values na turally foster
important qualities at work, such as:
Open, trustworthy, honest communications
High quality work
Keeping agreements
A focus on resolving issues harmoniously
Service based on a sincere caring for others
Win-win collab orat ion, with respect for peo ple and nature
Ethical behaviour is a nat ural by-product of pract icing huma n values in the w orkplace. Lead ers and manag ers
have the responsibility to guide others and foster an environment that supports and encourages them to
practice human values and ethics at work.
In stakeholder consultations with utility managers and engineers in Ethiopia and India, they spoke of
critical needs for human values and ethics in the water and sanitation sector, including:
Managers must gain a better understanding of the overall picture of the water situation, now and in thefuture and have the character and values for planning how to meet the needs with limited resources.
There is a need for information sharing making decisions transparently, especially when a situat ion is
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Respect, participat ion and strong leadership results in work accomplished with high quali ty, enhancedoutput , and stronger motivation and perseverance.
Patience and tolerance leads to doing the job better, with more harmony and less conflict in a group.
Kindness and compassion leads to mutual satisfaction, mutual help and benefit where everyone is energized.
Sharing (of experience, knowledge, etc.) results in work being done faster and with better qualit y.
These stat ements a re in accord with the findings of a 2002 impact eva luation study of w ater and sanitation
projects from t he Asian Development Bank, UN-HABITATs pa rtner in the Water for Asian Cities prog ramme:
Sound management, stakeholder participat ion, transparency, and accountabili ty are important componentsthat help strengthen good governance.
In addition to the importance of human values and ethics in the formal and informal education system,
they o ffer a significant contribution to developing the att itudes a nd behaviour in school children, parents,
and the community at large for a new water-use ethic:
Eventually value-based water education approaches would help the individual consumer to:
Develop a sense of duty and responsibili ty for the economic use of water.
Develop a sense of accountabil ity for the misuse and unsustainable consumption of water.
To be aware that all human beings cause and contribute a lot to the scarcity and depletion of water andalso to conserve it.
Adjust the way he / she uses water in the family, in the surroundings and in the communityhe/ she belong to.
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C.Overall Purpose,Objectives and Activities
The purpose of the ca pacity-building for human va lues and ethics in the workplace is to improve lead ership
and performance in every aspect of the water education and water supply and sanitation sectors, and tohelp bring ab out a new ethic in w at er use and mana gement. This Guide conta ins six units, which can be
used in a wide variety of venues. In a workshop or discussion group setting, each unit takes between 1-
and 2 hours to complete.
Unit 1 The Nature of Human Values.Participants will gain an understanding o f human values and their
pract ical relevance to t he w orkplace. They w ill iden tify human values found in their country culture and
their cultural heritage or native traditions, and will relate them to human values found in workplaces
around the wo rld. They w ill see how they ha ve already a pplied human values to cha lleng ing situa tions in
their water-relat ed wo rk an important confidence-building step.
Unit 2 Living Human Values at Work. To personalize human values, the participants will identify
which human values they (a) most often draw from as their explicit strengths and (b) least often draw
from a s their implicit /hidden strengths. They w ill apply their explicit and implicit /hidden strengt hs to
a practical challenge related to water management at the workplace.
Unit 3 Recognizing and Practicing Ethics in the Workplace.Participants will explore what ethics
means in the water education, supply and sanitation sectors, as well as the relationship between ethics
and human values. Using a force field analysis, they will generate creative ways to strengthen the
environment for human values and ethics in their workplace.
Unit 4 Developing Purity and Unity of Thought, Word, and Action. To b ecome strong er in their
expression of human values in their work, participants will identify how they can develop human values
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Using this Individual Guide
The overall purpose o f this Individua l Guide on "Human Values and Ethics
in the Workplace" is to b uild the capacity for incorporat ing the very best tha t
human values and ethics have to offer into every aspect of the water educat ion,
supply and sanitation sectors, and to help bring about a new ethic in water
use and mana gement. This Guide ca n be used in three ways:
1. As an individua l self-learning w orkbo ok, by read ing each pag e and
answering its associated self-inquiry questions.
2. As a workshop book with b oth self-inq uiry and group discussion.
3. As resource ma terial for incorporat ing human values and ethics into other
venues such as:
staff meetings, aw areness programmes, and lead ership/mana ge ment
training.
This Individua l Guide includes the text of the PowerPoint slides and self-inquiry
exercises used in the Facilita tor's Guide. There is also an abund ance o f pract ical
stories and examples drawn from stakeholder consultations and pilot
workshops within the water education and water supply and sanitation
sectors in both Africa and South Asia.
Throughout the Individua l Guide, there is space t o take notes for persona l
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This Individua l Guide is designed to help you integ rate human values and
ethics into your day-to-day work, with the intention of empowering you to
contribute to the ultimate goal of "water, sanitation, and hygiene for all."
As you use this Guide and put its principles into practice, you will:
1. Become more awa re of the nature and practical relevance of human
values and ethics in your workplace.2. Increase your ab ility to draw from your human value strengths in all of
your work and leadership activities.
3. Generate creative ideas to strengt hen your environment for human
values and ethics at work.
4. Develop a greater capacity for human values hygiene and a unity of
thought, word, and action.5. Learn how to estab lish guiding principles for applying human values
in your workgroup.
6. Envision how you can continue to foster human values and e thics at
wo rk and contribute to w ater, sanitation and hygiene for a ll.
Introduction
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Your NotesOur agenda together
Living in the native, traditional
territory
Identifying the relevance and
benefit s of human values in work
related to water and sanitation
Discovering your explicit and
implicit / hidden human valuestrengths
Developing trust by expressing a
purity and unity of thought, word,
and action
Applying human values in your own
work
Our agenda together
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In our work together
We will be focusing on ho w huma n
values and ethics impact the way you
do your work in water-re la ted
education, supply o r sanitation:
Your att itudes
Your behaviour
How you make decisions How you relate to others
How you carry out your
responsibilities
How you plan for the future
Your Notes
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Your NotesThe overall purpose of the
workshop
WHAT IF the go al of wa ter,
sanitation, and hygiene for all is
achieved?
What would that mean to the
people in your country, and in
your local region?
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Unit 1:The Nature of Human Values
In this first unit, you will have the opportunity to gain an understanding of
the nature of human values and their practical relevance in the workplace.
You w ill identify human values found in your country culture and your cultural
heritage or native traditions, and relate them to human values found in
workplaces around the world.
You w ill also ha ve a chance t o see ways in which you have alread y app lied
human values in challenging situations an important confidence-building
step.
Human Values are those qualit ies of a human being which are desirable, respected,
wor thy, esteemed, dominant, and which are sanctioned by a given society.
They are universal and are the essent ial foundati on for good character.
(They include) the profound moral insight s of the worlds great enduring
civilizat ions. The value-based approach to water education seeks to bring out,
emphasise, and stress desirable human quali ties, which therefore help us in making
informed choices about water resources management.
UN-HABITAT
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What are human values?
Universal values t h a t s pa n a c ro ss
cultures, nationalities and classes
The desirab le qual it ies inherent in
every human being, which are
fundamental to our human existence
Values that need to be brought out,
not poured in Values that are inclusive they bring
us together even when we have
differences
Your Notes
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The universality of water,
sanitation and human values
The UN Millennium Declaration states that
there are fundamental values essential
to international relations in the 21st
century tha t are shared values amo ng
the UN memb er countries. These values
includefreedom, equality, solidarity,tolerance, respect for others, and shared
responsibility.
Access to water and sanitation is a moral
and ethical imperative rooted in the
cultural and religious tradit ions of societies
around t he world and enshrined in
international human rights.
From UN Millennium Projec t Task Force
Water and Sanitat ion
Your Notes
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Your NotesHuman values in your culture
Make a list of human values found
in your country culture that are
most important to you
Make a list of human values found
in your cultural heritage or native
traditions that are most important to
you
Make a list of human values found
in successful wa ter education
initiatives and water supply and
sanitation projects
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Human Values found in workplaces throughout the world
Appreciation
Authenticity
Awareness
Balance
Broad-mindedness
Brotherhood
Calmness
Caring
Character
Charity
Compassion
Concentration
Concern for the welfare of all
Conscience
Fairness
Faith
Forgiveness
Fortitude
Friendship
Fulfilment
Generosity
Gentleness
Good citizenship
Gratitude
Happiness
Harmony
Healthy living
Helpfulness
Patience
Peace
Perseverance
Proper use of energy
Proper use of language
Proper use of money
Proper use of resources
Proper use of time
Purity of heart
Refusal to hurt
Respect
Responsibility
Right conduct
Sacrifice
Satisfaction
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Your NotesHuman values in well-known people
Who is a well-known person in
your country who is a good
example of someone practicing
human values?
It could be a historical person or a
contemporary person
It could be a person involved in
water education or water supply
and sanitation
What human values are they most
known for in their lives and work?
What human values w ould you like
to be known for in your workplace?
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Your own practical experience
What is a challenging situa tion you
faced in the past in which you drew
upon human values to resolve it?
In your notes:
Give a ti tle to the situation
Describe the situat ion
Describe how you applied 2 or 3
human values in this situation
Tell your story to a partner, who will
listen for the unique ways you
applied human values
Your Notes
Situa tion title...
Describe the situation...
Describe how you applied 2 or 3
human values in this situation...
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The practical side of human values
In your water-related education,
supply or sanitation work
What kind of challenges or
obstacles do people face in
bringing out human values in
your workplace?
What important situations in your
work need the application of
human values and ethics?
What are the practical benefits of
human values and ethics?
Your Notes
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This second unit o ffers you the oppo rtunity to personalize huma n va lues
by identifying which human values you (a) most often draw from as your
explicit strengths and (b) least o ften d raw from as your implicit / hidden
strengths.
You w ill also be ab le to apply your explicit and implicit /hidden streng ths to
a practical challenge related to the water education and water supply and
sanitation sectors.
Perhaps the greatest obstacle to successful parti cipat ory development is
convincing institut ional players that it is indeed possible. Maximizing stakeholder
involvement in project decision-making and implementat ion goes against the
institut ional culture in some (count ries). Success stories from Malaysia and thePhilippines show that often just one commit ted person can lead the way and
achieve customer part icipation.
Sound management, stakeholder participa-t ion, transparency and accountabili ty
are important components that help strengthen good governance.
Asian Development Bank:
Unit 2:Living Human Values at Work
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Your NotesExplicit human value strengths
Circle as many human values on
the list as you wish
What human values do you
notice in yourself in your day-to-
day work?
What human values do you draw
from when facing a challenge at
work?
Select 2-3 human values that are
your strongest
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Human Values found throughout the world
Appreciation
Authenticity
Awareness
Balance
Broad-mindedness
Brotherhood
Calmness
Caring
Character
Charity
Compassion
Concentration
Concern for the welfare of all
Conscience
Consideration
Fairness
Faith
Forgiveness
Fortitude
Friendship
Fulfilment
Generosity
Gentleness
Good citizenship
Gratitude
Happiness
Harmony
Healthy living
Helpfulness
Higher goals
Patience
Peace
Perseverance
Proper use of energy
Proper use of language
Proper use of money
Proper use of resources
Proper use of time
Purity of heart
Refusal to hurt
Respect
Responsibility
Right conduct
Sacrifice
Satisfaction
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Your Notes1. Willingness to pay
Some people in the public believethat water should be provided for free.
The po or cant a fford to pay, while some
simply dont wa nt to pa y if others arent
paying. Some seek to a void pa yments by
making illegal taps, bribing the bill
collectors, or throwing away their bills.
What human values are missing in
this situation?
How would you apply your human
value strengths in this situation?
How would you bring out the
missing human values in this
situation?
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Your Notes2. System effectiveness
Some collectors mis-read the meter inreturn for a fee. Some VIPs do not
receive bills, and there are other social
inequities. The work force needs to be
more assertive in collect ing unpaid b ills.
Supervisors are apathetic to improving
the system.
What human values are missing in
this situation?
How would you apply your human
value strengths in this situation?
How would you bring out the
missing human values in this
situation?
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Unit 3:Recognizing and Practicing Ethics in the Workplace
In this third unit, you have the opportunity to explore what ethics means in
your field of work, as well as the relationship between ethics and human
values.
Using a force field analysis, you will generate creative ways to strengthen
the environment for human values and ethics in your workplace.
Improving governance in the water and sanitation sector cannot be accomplished
in a vacuum. This calls for a will ingness to change on the part of the policymaker,
the sector managers as also the individual consumer. Such will ingness to change
comes from information (knowledge and skills, e.g. about good practices that are
working elsewhere), awareness (e.g. the possible results of inact ion on the part of
the policymaker and at the same time awareness of the responsibility on the part
of the consumer) and a change in att itude which education can bring about.
UN-HABITATwebsit e:
Wat er for Asian Cities Prog ramme
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Your NotesEthics and human values (1)
How would you define ethics for
your own field of work, related to
water education, supply or
sanitation?
What a re some specific examples of
ethicalbehaviour in your field of
work?
What humanvalues are present
in your examples of ethical
behaviour?
What is the relat ionship betw een
ethics and human values?
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Your NotesEthics and human values (2)
How would you define ethics foryour own field of work related to
water education, supply and
sanitation?
What a re some specific examples of
unethicalbehaviour in your field of
work?
What human values are missing in
your examples of unethical
behaviour?
What is the relationship bet ween
ethics and human values?
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Your NotesStrengthening the environment forhuman values and ethics
Goal: Create an environment in your
workgroup that encourages and
requires human values and ethics
Using the Force-Field Analysis chart:
Identify forces that are hindering
your group to practice human values
and ethics (forces against)
Identify forces that are helpingyour
group to practice human values and
ethics (forces in favour)
Forces against:
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Your NotesPractical, creative ideas
Based on your force field analysis
1. What are some creat ive ideas for
minimizingthe forces against?
2. What are some creative ideas for
maximizingthe forces in favour?
Ideas for minimizing the forces against
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Unit 4:Developing Purity and Unity ofThought, Word and Action
This fourth unit offers you the time to identify how you can remove neg at ive
hab its and cultivate po sitive habits for pract icing human values and ethics in
your work. This includes developing human values hygiene that leads t o a
unity of thought, word and action which you will apply to a real-time
challenge that you are facing at work.
We want people to be filled with integrated awareness of the sacred role that
water plays in our lives, to care for our natural resources, and to prot ect and
enhance the proper growth and development of the environment in general
people who by their personal lives will instil in others noble ideals that wil l raise
human consciousness to its highest level.
Victor Kanu
Water Education: A Human Values Approachpresented at a
UN-HABITATExpert Gro up Meet ing
2001
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Your NotesHuman values hygiene
Our purity in living human valuesis like the purity of water
If a stream of water is unpolluted,
its purity naturally shines fort h
If the water is full of dirt , its purity
is hidden, but its essential nature
is sti ll there
To clean up polluted wat er, we
must increase the flow of pure
water and reduce the pollution
In the same way, to practice
human values hygiene we must
cultivate positive habits andremove negative habits
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Your NotesPracticing human values hygiene
To cultivate positive hab its:
What habits at work best support
you in living human values?
To remo ve neg at ive ha bits:
What habits would you be wil ling
to give up that hinder your abilit yto live human values at work?
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Your NotesUnity of thought, word and action
How do you feel when others:
Say what they mean?
Do what they say?
How do you feel when others:
Do not say what they really
mean?
Do not do what they say they will
do?
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Your NotesUnity of thought, word and action
What is one w ay yo u could improvehow well you:
say what you mean?
do what you say?
How can you assist others in
developing unity in their thoughts,
words, and actions?
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Your NotesYour own practical experience
What is a cha lleng ing situat ionYOU ARE CURRENTLY FACING
in your water-related education,
supply or sanitation work?
In your notes:
Give a ti tle to the situat ion
Describe the situat ion
Describe how you COULD APPLY
2 or 3 human values in this
situation
Describe your plan to a partner,
who will listen for unique ways you
might apply human values
Situation title
Describe the situation
Describe how you COULD APPLY 2 or 3 human
values in this situation
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Unit 5:Fostering a Group Environment forHuman Values and Ethics
In this fifth unit, you w ill practice how to engag e a group in estab lishing a set
of guiding principles based on human values.
You w ill also ha ve a chance to examine and strengthen the influence you
have to make a positive difference in the people and projects you work w ith.
When value-based principles are fully integrated into development activit ies, the
ideas, insights and practical measures that emerge are likely to be those that
promote self-reliance and preserve human honour, thereby avoiding habits of
dependency and progressively eliminat ing condit ions of gross economic disparity.
Value-ba sed a pproaches are useful in developing a shared vision, collect ive
action and common destiny on water conservation and management.
Pireh Otieno
Value-Based Approa ches to Community Wat er Education,
presented at a
UN-HABITATExpert Gro up Meet ing
2001
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Your NotesLeading others to practice humanvalues and ethics
As a leader, what have you found
to be most effective in
encouraging, guiding, and requiring
others to practice human values
and ethics in their work?
How can you help individuals in
your workgroup become aware of
their human value strengths?
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Your Notes
The Hewlett Packard Corporation
once conducted an internal study
to discover the best practices of
their highest-performing mana gers
One finding: their best 200
managers consistently worked with
their people to define a set of
group values that everyone was
committed to
They then po sted these g roup
values as guiding principles for alltheir decisions and actions
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Your NotesEstablishing a set ofguiding principles for a group
Create a workgroup at your table
Make a list with 1 or 2 human value
strengths for each person
Using this list of human value
strengths, create a statement of
guiding principles for yourworkgroup
Have each person give one specific,
tangible example of how your guiding
principles could be put into practice
in day-to-day work
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Your NotesGuiding principles:a practical example (1)
We the champions of human values
in the project for Urban Water Supply
and Environmental Improvement
(UWSEI) are commit ted as good
citizens to respect the faith, truth,
justice, for whom this project is
envisaged in a holistic manner andwith proper use of all resources made
available under this project.
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Your NotesYour sphere of influence
Name some of the people who youinteract with and influence in your
day-to-day work:
Your peers Your subordinates
Your boss Your customers
People in the Your students
community Others
How do you already practice human
values with these people, and what
impact does it have?
How can you bring human values
and ethics more explicitly into your
everyday conversations at work?
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Your NotesYour sphere of influence
How might your work positivelyimpact any of the following, based
on human values and ethics:
Involvement, ownership, and
satisfaction of all stakeholders
Active partnership between
government and civil society
A new sense of confidence,
understanding and trust for the
governments efforts
Enhanced sustainability of
water and sanitation projects
(with better cost recovery)
Efficient project completion
on time, in budget, with quality
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Your NotesYour sphere of influence
How might your work positivelyimpact any of the following, based on
human values and ethics:
Good governance, including pro-
poor practices, ethics and
transparency
A new ethic of water use andmanagement
High regard for the protection and
use of natural resources
An integrated approach to water
and sanitation management
Long-term economic growth
and poverty reduction
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Unit 6:Being a Champion ofHuman Values and Ethics at Work
To reinforce the ultimate g oa l of the human values and ethics capacity-building
helping to achieve safe water, sanitation, and hygiene for all in this sixth
unit you w ill write a vision o f how you see yourself living, guiding, and fostering
human values where you work and will commit to one positive attitude or
behaviour change that people will see in you after you complete this Guide.
Finally, you will create, individually and as a group, a vision of how you can
contribute to this goal through human values and ethics in your workplace.
In 1993, only 20% of the total population of Phnom Penh had access to water
supplied by the Phnom Penh Water Supply Authorit y (PPWSA). Today, 70% of the
entire Phnom Penh City is connected. Also, due to a higher collection ratio, PPSWA
has fully recovered its costs. The success of this public water enterprise is, to alarge extent, the result of a champion of the cause in the person of the Director.
PPWSA, under inspired and disciplined leadership, is one of the better-run utili ties
in the Asian region.
Asian Development Bank:
Impact Evaluat ion Study o n Water Supply and Sanita tion Projects
D b 2002
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Your NotesYour personal vision
Write a vision of your human valuesfuture in your water education, supply
or sanitation work:
Imagine that it is four months from
today
How are you practicing human
values at work?
How are you leading others to
practice human values and ethics
at work?
Write your vision a s a letter to
yourself
Write yo ur posta l add ress on the
outside of the provided envelope and
insert your letter
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Your NotesYour commitment
What is one positive att itude orbehaviour change that people will
see in you when you return from
this group session?
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Imagine this global news report, 01 January, 2020
Twent y years ag o, some t hought t he cha llenge w as d ifficult w hile others
thoug ht it nea r impossible But tod ay, Janua ry 1, 2020, every man, woma n
and child on the planet has access to safe drinking w ater and proper sanitat ion.
That is over 7 billion people with w ater that can sa tisfy their basic human
needs for drinking, hygiene, cleaning, cooking and sanitation; there is even
water for basic agriculture and animal husbandry.
As a result, wat er-bo rn diseases have been a lmost eliminated . Infant morta lity
is at an all time low. People are at work rather than sick at home. Women a reearning income and girls are getting a full education, rather than carrying
water for hours each day. Per-capita income is growing even in the most
poor villages and communities. And the health of rivers and streams has
been improved and safeguarded as well.
In 2005, the picture looked b leak. Progress tow ards t he UNs ta rget to halve,
by 2015, the proportion of people without sustainable access to safe drinking
water and basic sanitation was far behind achieving the goal. One billion
people were without safe drinking water, and two billion people needed
access to safe sanitation.
What turned the situat ion around? On the surface, it appeared to be a renewal
of political, social, and personal will to address the problem, plus a
strengthening of the legal instruments to force the issue. But underneath,
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compassion grew a passion for action to do whatever it took to secure
universal access to safe water and sanitation. A series of small successes
became a torrent of self-reinforcing cycles of a ction until the tide w as t urned.
The result w as a wo rld united by common values and striving w ith reneweddeterminat ion to achieve peace and decent standards of living for every man,
woman and child1 fulfilling the words spoken in 2004 by the Secretary
General of t he UN, Kofi Annan. As the human values g rew over time, the right
to water became a reality. Both developed and developing countries
recognized that exercising their responsibilities was necessary for securing
the right to water for everyone.
The 2015 millennium development targ ets for wa ter and sanitat ion were
achieved on time, but the momentum didnt stop there. People took full
responsibility for making universal access to water and sanitation an idea
whose t ime ha d co me. They integrated rights-based a nd huma n values-based
approaches to achieving it. As a result, compliance with legal covenants
combined with the commitment to uphold the inherent dignity of people
everywhere. Needed financial capital was made available, along with the
human and technological capacity needed for sustainable progress.
The o nly thing compa rable to this phenomeno n, this extraordinary t urn-
about, was the upsurge in political and social will that led to the fall of the
Iron Curta in betw een Eastern and Western Europe. But this time, the ent ire
planet took part.
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Your NotesCreating a turning point
Write your vision of a turning pointin history for providing water,
sanitation and hygiene for everyone,
through human values and ethics:
Imagine that it is now the year 2020
What is the story that you will tell
your children or grandchildren what happened and the role you
played in it?
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Human values and eth ics are directly relevant to
the art of responsible public policy making. Human
values and ethics can become a source of political
mobil ization and contribute to social change.
These fundamental values should guide and inspire
us in our efforts to promote development and
combat poverty.
Kjell Magne Bondevik
Prime Minister of Norway
As long as poverty, injustice and gross inequalit y
persist in our world, none of us can truly rest. Povert y
is not natural. It is man-made and it can be overcome
and eradicated by the actions of human beings.
O f
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Resource Papers
Water for Life One Leader Can Make a Differenceby Debra and William Miller, Global Dharma Center
Imagine Phnom Penh, 1993 The Khmer Roug e have b een defeated, although
the city is still not secure. Only 20%of the total population have access to
water supplied by the Phno m Penh Water Supply Authority (PPWSA). There
has been no maintenance of the system and virtually all documentation of
the w ater infrastructure and customer base has b een destroyed. Over 70%of
the wat er produced is lost to leakage or illeg al ta ps to the pipes. The PPWSA
staff of 500 is under-qualified, underpaid, with low motivation, and working
with low efficiency. Nepotism is widely practiced. The higher management is
working for self-interest, often offering illegal water connections for money
in their own pockets.
How would you like to be in charge o f turning th is situa tion a round? Thatsexactly what one man, Ek Sonn Chan, took responsibility for when he became
Direct or o f the PPWSA.
To restore and ensure everyones right t o w at er, and solve these seemingly
insurmountable problems, Ek Sonn Chan began a changing of culture.
He first tapped into his own personal values: responsibility, service, quality,
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Tow ards t his end, the UN has set a Millennium Development ta rget to halve
by 2015 the proportion of peo ple w ithout sustainab le a ccess to safe d rinking
water and basic sanitat ion. The UN has t aken the a dd itional step t o d eclare
2005-2015 as t he Interna tiona l Decade for Act ion t o provide Water for Life,
which includes sufficient water supply to meet peoples basic needs for
drinking w ater, hygiene, and subsistence agriculture and stockbreeding as
well as sustainable manag ement o f aq uatic ecosystems.
Many peo ple and o rganizations app laud such initiat ives, but hesita te t o step
forward to help. They a re suspicious tha t fund s w ill be used inefficiently or
w ill end up in private ba nk accounts and distrust the capability and integ rity
of the leadership in the more impoverished countries.
Ek Sonn Chan and o thers like him give us a different picture a view of
Wat er for Life leaders who create a culture of trust and excellence, and t hen
initiate innovat ive policies and pract ices. In fac t, there is no scarcity o f capab le,
values-driven, innovative leaders in the developing countries.
One such leader is Mr. Shaoxia Cheng, Director of the Project Management
Office o f the Sanjiang Plain Wetlands Prot ect ion Project in the PRC. He ha slong been devoted to the values of environmental sustainability and caring
for future generations, having participated in a variety of wetlands-related
projects through the years. Innovation is also a key part of his work. He states
tha t the Wetlands Protection Project , under his direct ion, differs significantly
from other wet land conservat ion in the PRC in its close linkag e o f watershed
management with the mana gement of wetland na ture reserves, and w ith the
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putting into practice values that are fundamental to human existence and
found in varying degrees in all societies, cultures, nationalities, and classes
values such as honesty, integ rity, trustw orthiness, inner peace and co nfidence,
caring, compassion, and respect for all.
Despite their efforts, the world as a whole is failing to meet the Millennium
Development ta rget for safe wa ter and sanitation (as well as o ther Millennium
Development Goals). As Ja mes D. Wolfenso hn, president of the World Bank,
has stated:
The world is at a t ipping point: either we in the internat ional community
recommit to delivering on the goals, or the targets we set in a fanfare of
publicit y will be missed, the worlds poor will be left even fur ther behind, and
our children wil l be left to face the consequences.
Its time for us the global community to step forward and give self-
empowered leaders like Ek Sonn Chan, Shaoxia Cheng, and Rebecca Ravalo
our trust and encouragement, as well as the financial, technological, and
human resources they need. Its time for us to remove the obstacles of
bureaucrat ic red ta pe to g etting these projects off the g round and completedexpeditiously. Its time for us to focus ourselves on reducing poverty and
upholding human dignity by empowering the committed leaders who can
complete the job of providing Water for Life.
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Thus, a four-fold strateg y is req uired to acco mplish the seemingly impossible
task of providing safe water and sanitation to the 2 billion people who are
still suffering from its lack. Human values and innovation have a combined
role to play in each of these areas:
Capital innovat ive economic policies, reforms, and financing modalities Capacity-Building innovative means to provide the technological,
human resource, and governance know-how and skills
Compliance innovative leg al covenants and mecha nisms for respect ing,protecting, and fulfilling the human right to water
Commitment innovative approaches to evoking personal, social, andpolitical will, and involving all stakeholders
When huma n values and innovation are involved, q uestions tha t stimulate
meaningful introspection a nd d ialogue are typically more valuable than ready-
made answers. On a practical, day-to-day level, this four-fold strategy comes
down to a series of creative challenges, including:
How can w e ensure an ad eq uate a nd timely flow of capital and funds? How can w e seek high participat ion a nd o wnership by all stakeholders? How can we set and reach stretch goals that go beyond what we think
is possible?
How can we implement pro-poor/go od governance practices? How can we develop and empow er high integ rity, skilful, creative workers
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PowerPoint
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