humane machine interaction design

DUI - Vancouver 07/05/2011

HUMANE MACHINE INTERACTION DESIGN

DUIs Design Thinking for Social Innovation

Niki Lambropoulos & Sophi DanisIntelligenesis.EU

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AGENDA

• Sterile User Centred Design• Being Human – Stay Human

– Humane Characteristics• Humane Machine Interaction Design

– Positive User eXperience (UX+)• Design Thinking• Social Innovation• DUIs for Social Innovation• Conclusions - Propositions

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Technology has evolved

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But only in regard to the Human Intellect

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Sterile UCD

• Computing targeted – Augmenting human intellect– Enabling reception of information in

artificial ways with consequences:• Artificial perception of the world• Limited children’s perception is

anchored only in the development of visual-spatial-intellectual skills

• Sterile UCD expanded in the industries based on social imitation

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Relation with the Crisis

• Artificial perception of real needs• Limited timeline view (fast food

society)• Lack of consideration about future

impact, benefits and sustainability

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Being Human

• Microsoft 2010: Being Human Report

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Stay Human

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Humane Characteristics

• Higher-order cognitive processes• Emotional processes• Mindfulness, reflection, inductive

problem solving, abstract vocabulary, critical thinking

• Social sensitivity, empathy, emotion, engagement, tenderness

• Creativity & imagination

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Humane Machine Interaction Design (HMID)

• Understanding human values• In-situ design (socio-technical)• Real problems

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UX+: Positive Use Experience• Design

– Socio-technical: Users’ real stories, problems, inspiration, improvisation and experience within their individual contexts

– Enhance human intellect and characteristics

• After Design: Experience of enthusiasm, augmented imagination and ethical creativity

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HMID Milestone 1

Individual Capability may measure the quality of human self-management, in terms of advancing him/her self alone or within a group or the society in general

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HMID Milestone 2

Sociability may measure the quality of human skill and experience when interacting with other humans in terms of effectiveness, efficiency, and satisfaction within a group or the society in general

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HMID Milestone 3

Usability may measure the quality of human experience when interacting with a machine, in terms of utility, effectiveness, efficiency, acceptability and satisfaction

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HMID Milestone 4

Direction may measure the quality of the previous three principles towards a specific target defined by a human, a group, the society or a director (e.g. a project manager or a teacher)

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HMID Milestone 5

Sustainability may measure the quality of effectiveness and impact of the previous principles on a time continuum and beyond

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What About Design?

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Design Thinking (DT)

• DT: Design model derived from IDEO (creative design company)– Inspiration– Ideation– Implementation– Impact

• DT suggests– Constituent or consumer insights – Rapid prototyping – Avoidance of assumptions & conventional

problem-solving practices

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Real Problems = Real Solutions

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Social Innovation

Hochgerner (2010)• A social idea becomes a social

innovation in the process of implementation and dissemination

• Socio-cultural foundations for innovations are society’s value systems, and in particular aspects as problems or needs

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Social Innovation

Hochgerner (2010)• Local objectives are observed

patterns that can become both social and economic objectives

• Social innovations (like any innovation) meet resistance and must compete with other traditional or newly proposed solutions to social issues

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DUIs for Social Innovation

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Design Thinking DUI Guidelines1. Presence & Co-presence2. Time continuum3. Context continuum4. Situation experience5. Intention for UX+ continuum for group

convergence6. Dynamic plasticity7. Soft modeling8. Real-time evaluation for the 5 principles9. Motivation and enjoyment

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Conclusions - Propositions

• Human need for imagination, co-creativity, learning, work and fun, and the need for a viable solution to the current economic crisis

• Social Innovation can address these individual and social needs

• Design Thinking can accommodate Social Innovation based on the 4Is, Inspiration, Ideation, Implementation and Impact

• DUIs nature: adaptation – plasticity – universal access

• DUIs can provide a successful technical implementation

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Thank you!info@intelligenesis.eu