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23 October 2012
IDC Australia CIO Survey 2012
Chris Morris
AVP Cloud Services
1
Oct-12 © IDC
2012 Technology Priorities
What are your priorities for 2012?
1 Lower overall cost structure 18%
2 Improve or simplify IT infrastructure 14%
3 Building a more secure IT environment 12%
4 Business intelligence 12%
5 Improve business processes 10%
6 Energy-efficient IT infrastructure 8%
7 Finding the right talent to meet ICT priorities 7%
8 Harnessing ICT to gain competitive advantage 7%
IDC Australia CIO Survey , May 2012, n=245
Oct-12 © IDC
Alignment: Business and Technology
IDC Australia CIO, May 2012, n=245 IDC Australia CIO Survey , May 2012, n=245
Business Goal Ranking IT Goal
New customers/segments 1 Lower costs
Dealing with cost 2 Infrastructure improvement
New market expansion 3 More secure environment
Higher profit margins 4 Better use of BI/BA
Customer retention 5 Improve business processes
IDC Australia CIO Survey , May 2012, n=245
Delivery Optimisation
Risk & Compliance
Increased IT value
Oct-12 © IDC 4
Alignment: Technology and Business
How aggressively do you think your organization will use technology in order to
meet its business objectives? (vs. 2011)
Source: IDC Asia/Pacific Continuum Survey, 2012 (N=1,642)
Oct-12 © IDC
Alignment: Do we really care?
We apply existing project assessment processes
as we have done for any LOB request
We listen to their requirements but select a
service that best fits with existing infrastructure
and processes
We aim to compromise so that we can deliver to
most of the LOB requirements but also maintain
our application architecture integrity and SLAs
We allow the LOB managers to select what is
best for them without reference to enterprise
architecture, but have a chargeback model which
we use to ensure that the LOB is responsible for
any additional costs incurred.
Source: IDC 2012 Cloud Forum Pre-event Survey
To what extent are your business managers’ expectations for use of cloud services
influencing your selection and procurement strategies?
Oct-12 © IDC
Delivery
Optimisation
6
1
Oct-12 © IDC
What happened to
Spending in 2012
0%
10%
20%
30%
40%
50%
60%
Hardware Software IT Services Public CloudComputing
NetworkHardware
Fixed datacosts
Mobile datacosts
Decrease since 2011 Remain the same Increase since 2011Source: IDC Australia FFM, May 2012, n=245
Budgets?
2011 2012
Increase 30% 52%
Flat 48% 30%
Decrease 8% 13%
Oct-12 © IDC
Effectiveness
Effi
cien
cy
Bu
dge
t Pa
in
LOB Satisfaction
Portfolio Optimisation
Nirvana
Replace or retire Must have
Cost v function
Legacy applications & infrastructure, on-premises hosting
Costly to maintain
Legacy mission-critical, optimised &
essential but costly to maintain
System infrastructure
management, on-premises
Discretely sourced commodity
applications, individually hosted
and managed Application
development and test, on-premises
Source: IDC Asia/Pacific Buyer & CIO Conversations, 2012
Oct-12 © IDC
Effectiveness
Effi
cien
cy
Portfolio Optimisation
Nirvana
Replace, retire or outsource
Business driven
Cost optimisation
Optimised core
infrastructure,
shared by multiple
applications.
Optimised delivery
model defined by
workload type Legacy mission-
critical
Hosted on vPC,
enterprise managed
System
infrastructure
management,
delivery model
defined by
compliance need
Selectively sourced commodity
applications, individually hosted
and managed
Application development and
test, PaaS
Source: IDC Asia/Pacific Buyer & CIO Conversations, 2012
ERP solutions,
externally hosted,
enterprise managed
Oct-12 © IDC 10
The IT Budget
Transform the business
Change the business
Research & explore
Optimize the business CIO, CFO, COO
Chief Innovation Officer
Business Unit Head, COO
Head of Strategy & Transformation
60-80%
5-25%
0-5%
0-10%
ICT wallet share
Source: IDC Asia/Pacific Buyer & CIO Conversations, 2012
CEO
Oct-12 © IDC 11
The IT Budget
Transform the business
Change the business
Research & explore
Optimize the business CIO, CFO, COO
Chief Innovation Officer
Business Unit Head, COO
Head of Strategy & Transformation
ICT wallet share
Source: IDC Asia/Pacific Buyer & CIO Conversations, 2012
CEO
35-50%
3-10%
25-35%
18-25%
Oct-12 © IDC
Risk &
Compliance
12
2
Oct-12 © IDC 13
Risk Management & Compliance
Delivering on time
• The ‘what-if’ protection
The new ‘eCommerce’ era
• In & between the cloud(s) protection
Customer intimacy & privacy
• Data protection
Ecosystem inter-dependence
• IP protection
Source: IDC Asia/Pacific Buyer & CIO Conversations, 2012
Oct-12 © IDC 14
The Rise in the Mobile Worker : Drivers
UC&C now more deeply
integrated into mobility
Home-based
telecommuters in
certain markets
Mobility & flexibility
become employee
retention strategies
Lower cost smartphone devices and
data plans available in price-sensitive
markets
The consumerisation of IT and growth
in Tablet shipments will spur increased
focus on mobility
Drivers
Oct-12 © IDC 15
The Rise in the Mobile Worker : Implications
Consumerisation of IT
is challenging
organisations
The workplace
becomes more flexible,
more mobile
Productivity and
Employee satisfaction
are expectations
Concerns centre around security The ‘soft’ factors become
significantly harder Implic
ations
Oct-12 © IDC
Risk: The Elephant in the Cloud
Despite the successes, uncertainty
about cloud prevails at some level of
the organisation
Dealing with the ‘elephant in the
cloud’ remains a challenge
• Security
• Privacy
• Reliability
• Control
Benefit vs Risk
Risk is often first considered an IT
factor, & cloud benefits unrelated to
business
Risk isn’t just a technology issue
IT risk: is cloud really worse than what
we already do?
Business risk: can I maintain
compliance and internal SLAs?
Commercial risk: can the vendor really
deliver what they claim?
Cultural risk: how do I handle the impact
of changed business processes and
responsibilities?
Risk can be mitigated by way of the
selection of the correct deployment
model for each workload
Source: IDC Asia/Pacific Buyer & CIO Conversations, 2012
Oct-12 © IDC
Location Does Matter…. Sometimes
With increasing cloud
adoption & mission-critical
use of cloud applications
emerging, location now must
be considered
Regional hubs in Asia Pacific
not always good enough
Aging facilities
Economics of refurb or replace vs. economy of scale
Shift to OpEx as IT investment direction
Compliance extends beyond the applications to infrastructure
Individual workload requirements for compliance and performance
the defining factors, but cost vs. risk an essential evaluation
Location is just one factor in cloud service selection
Oct-12 © IDC
Increased
IT Value
18
3
Oct-12 © IDC 19
Large bank: “We expect our technology suppliers to know our business very well to become our strategic partners.”
Technology Partners As Business Partners
Global insurance firm: “We are moving towards off-the-shelf solutions as they cost less to manage & maintain as well as greater accessibility to a larger pool of expertise. Hence, our IT partners must have sector-based solutions to stay relevant.”
Property & estate developer: “Technology vendors & their partners are less interested in knowing about my business & gaining ‘customer insights’. They simply want to close deals & move on to another opportunity. My CEO & I are more inclined to source from providers who will pay more attention to our business.”
Source: IDC Asia/Pacific Buyer & CIO Conversations, 2012
Oct-12 © IDC
Access To New Processes, Speed And Skills Drive ‘Off The Rack’ Adoption
An enterprise’s ability to exploit this avalanche of new services in the cloud depends on competence when using and managing cloud services
All change:
• Asset management processes
• Staff profiles
• Budgeting and chargeback processes
Application developers are voting with their feet for
the Public Cloud
80% of new enterprise applications were
developed for cloud in 2011
20% of 2015 spending on enterprise applications
will be via the cloud model
With business managers driving demand, time to
market becomes a project defining imperative
Externally sourced, standardised solutions based
on best-practice service management processes
becoming favoured over on-premises, enterprise
managed IT infrastructure
Choice dependent on workload requirements
Oct-12 © IDC
Process Improvement and Architecture
Source: IDC Asia/Pacific InTEP Pre-event Survey, September, 2012
Delivery Optimisation
Risk & Compliance
Increased IT Value
Oct-12 © IDC
Benefits from EA Projects
Source: IDC Asia/Pacific InTEP Pre-event Survey, September, 2012
Oct-12 © IDC
Vendors vs. Ecosystems: Service Management
Serv
ice d
eliv
ery
chain
Serv
ice m
anagem
ent
chain
•The service management chain is from end to end and must be seen by the customer as continuous.
•The service delivery chain is also end to end, but may be constructed from multiple delivery elements at different levels of the cloud stack.
How can I make a safe buying decision when so many vendors are required to
deliver the service?
Choosing your cloud service provider is not just about who you buy from – its
about the capability of the ecosystem as a whole
Will all these vendors survive?
Can one element in the chain be replaced?
Does the ecosystem include providers of industry expertise?
Is there a broker/aggregator, or is it an cloud?
ChannelsTelcos, C&SIs, VARs, MSPs, government entities
Cons
ultin
g & S
IAc
cent
ure,
TCS
, Cap
Gem
ini,
IBM
, HP,
Fuj
itsu Applications
SAP, Oracle, Aisino, Ufida, YGSoft
NetworkTelstra, Optus, AT&T, Verizon Business
System infrastructure managementIntel, Huawei, HP, IBM, EMC, Cisco, Fujitsu,
CA, BMC
Datacenter infrastructureIntel, Huawei, HP, IBM, Legend, Lenovo, EMC,
Fujitsu, NetApp
FacilityIntel, HP, IBM, government entity, telco,
property developer
Power management
APC, Raritan, HP, IBM, Intel, Cisco
Oct-12 © IDC
Vendors vs. Ecosystems:
Beware The Power Shift
Outsourcing 3.0
Business Process Provider
Services Provider
Further Expansion of Power
Market Shift
‘Consumer’ of Business Services
Market Shift
Services Driven
Hardware & Software OEM
Services Provider
Future Locus of Power
‘Consumer’ of Services
Traditional ICT Supplier Model
Hardware Software
Services
Enterprise Customer
Current Locus of Power
Oct-12 © IDC
If you have additional questions,
please contact me at:
Chris Morris
cmorris@idc.com
+61 2 9925 2208
Thank You
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