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IFS Online Documentation & Distributed Development
FTI Autumn MeetingLinköping, October 2009
Presenters
Ulrika Bergman Isabella Pertmann
Documentation Manager Product Documentation Manager
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IFS at a glance Industrial and Financial Systems
One of the world’s leading providers of component-based business softwareFounded in 1983 Headquarters in Linköping, Sweden Listed on the Stockholm Stock ExchangeNumber of customers: > 2 000 Number of IFS Applications™ users: > 600 000 Represented in more than 50 countries on all continents, through59 subsidiaries and more than 70 offices, as well as distributors Number of employees: 2 812 (August 31st 2009)
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Our philosophy
Vision
To have the most satisfied customers in the industry and be known for making advanced technology easy.
Mission
IFS and partners develop and implement component-based business solutions, IFS Applications, which enable large and mid-size organizations worldwide to obtain greater returns.
Values
Simplicity Professionalism Commitment
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Product Development & Support
Sweden
Sri Lanka
Norway
Poland
> 700 employees
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Commenced operations in 1997Started with 26 employees
600 employees as of todayOne of the largest software development companies in Sri LankaOne of the biggest employers of IT graduates in the country
Areas of WorkProduct Development & SupportWorldwide offshore consulting servicesSales & Consulting
Flat & informal organizational culture
IFS in Sri Lanka
IFS Online Documentation
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IFS Applications DocumentationWhat’s This?
Sample Models
Process Models
!Activity Diagrams
Setup Guides DocumentationWindow Descriptions Documentation
Activity Descriptions
DocumentationTopic Descriptions
DocumentationProcess Descriptions
Training MaterialCourse Navigator
Training MaterialProducts Navigator
IFS Online Documentation Context & Integration
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Facts & Figures
IFS Online DocumentationIFS Applications
What’s This
Sample Models
Process Models
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Activity Diagrams
Activity Desc.
Topic Desc. Process Desc.
Window Desc.
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9 931 5 576
473
38 80016 722 text documents23 079 terms
1 652
Translatedinto
10 languages
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Facts & Figures
Training Material
Basic Lessons235
Intro. Lessons157
Key Lessons759
Extended Lesson272
Course Desc.137
Tips & Tricks92
Initial Exercises112
Training MaterialCourse Navigator
Training MaterialProducts Navigator
TrainingData
1 423 training presentations
This is IFS Online Documentation
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Online documentation (F1)Process modelsTraining MaterialWhat´s This? (Shift + F1)Documentation Framework
This is IFS Online Documentation
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This is IFS Technical Online Documentation
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8 000 documents
IFS Training Material
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IFS Training Material
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IFS Training Material
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Distributed Development
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Distributed Development
Development across worksites or locations.Working collaboratively using e-mail, Net Meeting, Web conference system, MSN and telephone.
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Sweden
Sri Lanka
Norway
Poland
> 700 employees
How is the work being performed?
Agile methodologySmall project teamsShort iterations
Online Doc&TM integrated in the projectsLine support to the project teams
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Time Zone Challenge Shared Working Time SE/SL (green area)
8 9 10 11 12 13 14 15 16
Sweden
Sri Lanka8 9 10 11 12 13 14 15 16
Key customers in Sweden, US, UK, Germany
Lunch
Lunch
Shared Time: 9 – 3,5 – 1 – 1 = 3,5 hours
Documentation Organization
Roles and functions
1 Documentation Manager 4 Product Documentation Managers17 Technical Writers2 Linguistic Reviewers8 Term Owners+ Functional Designers, Business System Analysts, Software Engineers… etc
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Sweden
Sri Lanka
Documentation Organization
Documentation Manager
What type of documentation should we produce?How are we going to produce it?
Guidelines, rules, directives, process…
Support R&D Development projects and Support with directives and knowledge
Product Documentation Manager
One PDM per product area (4)Responsible for that guidelines etc is followedSupport to TW in their daily workResponsible for content and quality
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Product Documentation Manager Forum
The Documentation Manager is the chairman of the Documentation Forum
Improve processes, cross-product decisions and directivesLeads the cross-product work for Product Documentation Managers
Purpose
To conciliate the documentation in the product groupsStrategic outlook – business cases regarding documentationDevelop and maintain united guidelines
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Knowledge sharing
Exchange program in Sri Lanka to visit Linköping
One month at a time2 apartments 8 people at a timeActing hosts
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Visiting Sri Lanka
Offices in Colombo (main office) and Kandy> 600 employeesRegular trips
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IFS Office in Colombo
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New office in Kandy
Started in November 2008Solve the space issue in ColomboAttract more students from the university in Kandy
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Visiting the IFS office in Colombo
IFS Guest HouseBreakfastLiving roomCable TV/VideoDaily papersLaundry services
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Lunch at the IFS office in Colombo
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Car park at IFS office in Colombo
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Lessons Learned Teams Communication & Collaboration on different sites
As a team member, invest in personal relations!Don’t cut the traveling budget…Working phone lines are CRITICALFlexible lunch times can make a differenceTeam Empowerment
Success factors
Built from startCommitted peopleExchange programOpen dialog
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IFS – Solutions for the agile enterprise
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