imc ramkrishna bajaj national quality awardimc ramkrishna bajaj national quality award chief guest...

IMC RAMKRISHNA BAJAJ NATIONAL QUALITY AWARD

CHIEF GUEST Hon’ble Dr. Justice C S Dharmadhikari

6.00 pm National AnthemWelcome RemarksNiranjan Hiranandani, President, IMC

6.05 pm Role of National Quality AwardsNiraj Bajaj, Chairman, IMC RBNQ Award Trust

6.10 pm The Award ProcessSuresh Lulla, Chairman, IMC RBNQ Awards Committee

6.15 pm Presentations of IMC RBNQ Commendation Certificate• Anjani Portland Cement Ltd, Hyderabad• Bharat Aluminium Co Ltd, Korba, Chattisgarh• Gagal Cement Works, ACC Ltd, Barmana• JSW Steel Ltd, Vijayanagar Works• Larsen & Toubro, Metering & ProtectionSystems Business Unit, Mysore

• Marico Ltd, Pondicherry• Reliance Industries Ltd, Gadimoga• Reliance Industries Ltd,Nagothane Mfg Divn, Nagothane

• Sesa Goa Ltd, Goa Operations• Thakur College of Engineering & Technology,Mumbai

6.25 pm Presentations of IMC RBNQ Certificate of Merit• Indelox Services Pvt Ltd, Bangalore• Reliance Industries Ltd, Patalganga• Reliance Infrastructure Ltd, Mumbai

Transmission Business• Tata Johnson Controls Automotive Ltd, Pune• Thiagarajar College of Engineering, Madurai• UltraTech Cement Ltd,Gujarat Cement Works, Dist Amreli

6.30 pm Presentations of IMC RBNQ Performance Excellence Trophy• Ashok Leyland Ltd, Bhandara• Hindustan Zinc Ltd,Chanderiya Smelting Complex, Chittorgarh

• Shri M D Shah Mahila College of Arts &Commerce, Mumbai

• UltraTech Cement Ltd, (Unit: Birla White),Kharia Khangar, Jodhpur

• YES Bank Ltd, Mumbai6.35 pm Presentations of IMC Ramkrishna Bajaj National

Quality Award TrophyReading of Citation & Response• Emami Ltd, Abhoypur, North Guwahati• Global Indian International School,Balestier Campus, Singapore

• Life Care Group, Indore• SBI Life Insurance Co Ltd, Mumbai

6.50 pm Presentation of IMC Juran Quality MedalReading of Citation & ResponseDr. Devi Prasad Shetty, Chairman,Narayana Hrudayalaya Group of Hospitals

7.05 pm Address by Chief GuestHon’ble Dr. Justice C S Dharmadhikari

7.20 pm Vote of ThanksShailesh Vaidya, Vice-President, IMC

Refreshments

AWARDS CEREMONY 13 March 2013 • Y B Chavan Auditorium, Mumbai

The Indian Merchants’ Chamber (IMC) was established in 1907. One of its honorary members was the Father of theNation, Mahatma Gandhi.

IMC set up the Quality Improvement & Technology Committee in 1993 under the stewardship of Mr.Niraj Bajaj. Sinceinception the objective of this committee has been to generate awareness about Performance Excellence.

Shri Ramkrishna Bajaj was President of IMC during 1979-80. It is with pleasure that we recall the role of Shri RamkrishnaBajaj as a business leader. He was a crusader for ethics in business, social welfare and consumer protection. Heestablished the Council for Fair Business Practices to facilitate his crusade. He believed in Customer-driven quality.It was therefore appropriate that the IMC Quality Award was christened after one of the most trustworthy captains ofIndian Industry.

At the Chamber, we view the IMC RBNQA performance excellence initiative as a catalyst for nation building. It is alsothe most engaging offering from IMC.

A Commitment to Excellence

Niranjan HiranandaniPresident,Indian Merchants’ Chamber

Suresh LullaChairman, IMC RBNQAwards Committee

Leadership & the Art of ExcellenceMost organizations commence the journey to Performance Excellence by buildingquality management systems. Without a foundation in place, these organizations getrapidly disillusioned. They tend to make their mistakes faster and more consistently!

Building a foundation for Performance Excellence involves focusing on numerouscore values that underlie the IMC Ramkrishna Bajaj National Quality Award (IMCRBNQA) criteria. According to me, the significant ones for accelerated transformationof an organization in the current turbulent environment are: Visionary Leadership,Customer-Driven Excellence, Valuing Workforce, and Managing for Innovation.

We have learnt from past applicants and particularly celebrated ones that Quality& Excellence initiatives are not fully delegable. Leadership must embrace thetransformation process using the IMC RBNQAmodel.We have also learnt that Qualityis not only about industry standards. It is about proactive laser sharp customer focus.

Finally, we have learnt that the workforce is the only appreciating asset in anorganization and our IMC RBNQA applicants firmly recognize this. They also believethat, unfortunately, the left-brain knowledge resident in theworkforce is themost under-employed asset of their organization. Further, they understand that their workforce iscapable of right-brain innovative thinking - an asset seldom used in industry.

By addressing these four core values upfront, the journey to Performance Excellencecan be a smooth desert ride. The challenges will not be over powering.

Niraj Bajaj, Chairman, IMC Ramkrishna Bajaj National Quality Award Trust

Try Existing A Day Without A CustomerBeing committed to a customer is probably the most critical strategy for any organization to survive in a turbulent globalenvironment.The IMCRamkrishnaBajajNationalQualityAward (IMCRBNQA) criteria emphasizes precisely this dimensionfor success. This is in keeping with Shri Ramkrishna Bajaj’s mission of consumer protection. A Gandhian mission.

Over the years, purchasing practices of customers have matured considerably. In fact, purchase departments have realizedthat they need to conduct themselves as world-class customers. This is a paradigm shift.They no longer focus on lowest cost products and services from suppliers; they focus onprocess capabilities of suppliers and assess life-cycle-costing. The IMC RBNQA modelencourages organizations to realize the same.

To become committed to customers, organizations need to understand customer needs(stated and unstated); design product and service features that will delight customers;build flexible and agile processes capable of creating the designed products and services;and educate the customers on ‘fitness for use’ for the deliverables. The most expensivecosts for an organization relate to dissatisfied or lost customers. Yes, IMC RBNQA isabout such core values.

Our IMC RBNQA mission is to encourage organizations in manufacturing, service,healthcare and education sectors to adopt the model. We urge you to take the first step.Size does not matter. The process of understanding the criteria; writing an application;being examined through a robust methodology; and receiving a feedback report canprove invaluable.

We shall be pleased to catalyze 2013 as a path breaking year for your organization.

Shri Ramkrishna Bajaj( 1923 - 1994 )

For invitation to the IMC RBNQ Award Ceremonyplease call (022) 2202 5438

IMC Ramkrishna Bajaj National Quality Award Trophy 2012

Manufacturing : Emami Ltd, Abhoypur, North Guwahati

Service : SBI Life Insurance Co Ltd, Mumbai

Education : Global Indian International School, Balestier Campus, Singapore

Small Business : Life Care Group, Indore

Chairman:Dr. R.A. Mashelkar, FRS

National Research Professor, Chancellor of AcSIR &President, Global Research Alliance

Dr. Anil KhandelwalChairman, Center for Microfinance

Dr. K.B.KushalRegional Director, DAV Regional Directorate, Western Region

Ramaswamy NarayananDirector,Information Systems Resource Centre Pvt Ltd (OTIS)

Meera SanyalChairperson & Country Executive, Royal Bank of Scotland Group

Prof. Rupa ShahFormer Vice Chancellor, SNDTWomen’s University

Thank YouPanel of JudgeS

Dr.Devi Shetty, Chairman,NarayanaHrudayalayaGroupofHospitals is arenowned cardiac surgeon and philanthropist. His team pioneered neo-natal cardiac surgery. Dr.Shetty has founded a chain of super-specialtyhospitalswhich includes theRabindranathTagore International Instituteof Cardiac Sciences in Kolkata and Narayana Hrudayalaya Health Cityin Bangalore. He is also a Professor at the Rajiv Gandhi University ofMedical Sciences, Bangalore, India and University of Minnesota MedicalSchool, USA.

He was the first heart surgeon in India to perform heart surgeries on newborn babiesusing micro chip camera to close holes in the Heart. He has pioneered operations forcomplex problems of the heart like Pulmonary Endarterectomy, Redo Heart surgery,Valve Repairs in newborn babies and Aortic Aneurysm surgeries. Dr. Shetty andhis team have performed over Seventy thousand major heart surgeries out of whichFifteen Thousand operations were on children, many of them new born babies.

Dr.Shetty is accredited with pioneering quality medical care at affordable prices byachieving economies of scale. He along with his team initiated the unique conceptof a “Health City”, a 2000-5000 bed conglomeration of multiple super specialtyhospitals in a single campus. The economies of scale achieved through the healthcities have enabled the Group to provide affordable healthcare to thousands.

Dr. Devi Prasad ShettyChairman, Narayana HrudayalayaGroup of Hospitals

IMC Juran Quality Medal 2012

MUMBAI | TUESDAY, 12 MARCH 2013 7. <