improving ar and collections with centricity

CHUG 2015 in New York City

Accounts Receivable and CollectionsMaking the most of GE Healthcare’s Centricity Practice Solution

Disclaimer

• The content of this presentation represents the views of the author

and presenters.

• GE, the GE Monogram, Centricity and Imagination at Work are

trademarks of General Electric Company."

A little about us…

• HealthCo Information Systems

• GE Centricity Value Added Reseller

• Over 400 clinics

• 2013 and 2014 GE Channel Partner of the Year

Today’s Presenters:

• Andrea Cunningham, Director - Professional Services

• Kelly McAvoy, Implementation Consultant

Agenda for Today’s Talk

Centricity Components AR

Collections

Account Summary

Financial Dashboard

Functionality to improve your workflows

Best Practices

The Medical Group Management Association

(MGMA) estimates that Medical practices leave up

to 30% of their reimbursement behind….”

It’s Complicated

“Harder than filing Federal income taxes”

There can be more than five entities sharing responsibility.

Centricity Practice Solutions

• Registration – Insurance / Financial Class / Allocation Sets /

Eligibility

• Orders and Charge Entry– Efficient processes to capture

• Billing and Claims Management– EDI Claims / Remittance

• Accounts Receivable and Collections– Insurance and Private

Accounts Receivable Component

Accounts Receivable Component (cont.)

• Optimize field utilization

• Field Sort

– Status

– Filing Method

– Insurance Carrier

– Visit Owner

Accounts Receivable

Easily View Transactions

Visit Record

• Summary Line

• Billing Notes

• Correspondences

• Claims

• Visit Owner

Document and Own

Collections Component

• Managing High Risk A/R

– Insurance

– Patient

• Payment Plans

• Letters

• Auto Roll

Collections Component (cont.)

• Visit Owners

• Collections Groups

• Restrictions on Scheduling Patients

“High Risk A/R”

Collections Criteria

“High Risk A/R”

Maximize Screen Real Estate

It’s In the Settings (System>Application)

Denials and Appeals

• Denial Management

– Tracking

– Trending

• Appeals

– Tracking

It’s In The Settings

Document and Share

Letters

• Patient/Guarantor Letters

• Insurance Letters

• Appeal Letters

Mail Merge Fields

Account Summary

Account Summary (cont.)

Three Views

– Guarantor

– Financial Summary

– Transaction History

Account Summary (cont.)

Financial Dashboard

Financial Dashboard (cont.)

Questions?