increasing student satisfaction by closing the feedback loop

Increasing student satisfaction by closing the feedback loopUnitu

veryIncreasing Student Satisfaction by Closing The Feedback Loop

www.unitu.co.uk@OfficialUnitu

www.unitu.co.uk

ABOUT UNITUABOUT UNITU

Unitu were winners of SOSI and funded £5k

Unitu funded further £25kand mentioned in THE

Unitu is now promoted and distributed to Jisc’s members

Unitu is a quality assurance software that allows

HE & FE institutions to increase student satisfaction by enabling them to collect and

act on student feedback in real time.

NSS

Student voice [new section]

23. I have had the right opportunities to provide feedback on my course24. Staff value students’ views and opinions about the course25. It is clear how students’ feedback on the course has been acted on26. The students’ union effectively represents students’ academic interests

CLOSING THE FEEDBACK LOOP WILL BUILD STRONG ACADEMIC COMMUNITIES OFTRUST AND TRANSPARENCY.

WE BELIEVE KNOW….

Student Rep System

Surveys

SRS

End up with a system that looks like this…

Which is costing a lot of…

£TIME MONEYDISENGAGED

STUDENTS & REPS

ABOUT UNITUOUR SOLUTION

Unitu solves these problems by allowing students and staff to collectively raise and

resolve issues in real time.

Closing the feedback loop increasesstudent engagement

When staff provided a status update, it caused

students to log in and see what happened.

[15/16] Out of the 8 institutions (7, 000 students) using Unitu…

50%+ users haveactivated their

accounts

Over 1,000 are

monthly active users

100% issues raised to staff

have been dealt with.

90% of reps are monthly active users

Meet us on stand 29!www.unitu.co.uk

Thank YouQuestions & Answers

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