information flow on the intranet at region västra götaland

Information Flow on the intranet at Region

Västra Götaland

Kristian NorlingFindwise

KristianNorling

Search Solutions 2011, London, 16th November

AbstractAt Region Västra Götaland the goal to give the right person, the right information at the right time, place and context on the intranet, led to a holistic view of information flow including the life cycle of information. Even though the search platform plays a very important part of the information flow, it exists in an ecosystem of systems supporting the intranet. Kristian will talk about how that ecosystem works in practice and show some examples.

Agenda

• Region Västra Götaland

• The problems

• Information flow system

• The different components

• iFeed: An example

• Problems solved?

Region Västra GötalandPublic sector

50.000 employees

© Region Västra Götaland

Information Flow blog post serieshttp://sys64738.se/2010/10/information-flow-overview/

The problems

• Unable to give the right person, the right information at the right time (+in the right context +right device)

• Lack of master-metadata

• No real-time updating of search index

• No real-time distribution of content

• No Push - only Pull

Information flow system

The components

• Metadata-service

• Atom feeds

• PubSubHubbub

• Search Engine

• Alternative UI

Real-time distribution of Atom feeds

RepositoryPublishedDocuments

WCM (Episerver)

Search Engine Index(Lucene/Solr)

PuSH-server(Open Source)PubSubHubbub

Atom

Portal (Liferay)

RSS/Atom portlet

Content portlet

Alfresco portlet

Atom

Atom

Atom

Document management(Alfresco)

SitemapOpenSearch

Atom

System Y

URL-service(Open Source)

Metadata-service(Apelon DTS)

Crawler

Metadata

Persistent URLs

Metadata

Metadata

Search Engine GUI

Content analysis

Keyword-service

Controlled vocabularies

Shortened URL

iFeed

Atom

FiletransferEvent

iFeed: An example

Problems solved?

Some problems solved

• Master metadata

• Awareness of the importance of information quality

• Real-time distribution

• Near Real-time indexing

Some problems unsolved

• Link persistence

• Domain expertise for information topics

• Still boring to fill out metadata fields...

• Tagging / Folksonomy

Questions?

kristian.norling@findwise.com

www.slideshare.net/kristiannorling

twitter.com/kristiannorling

sys64738.se

www.linkedin.com/in/kristiannorling

Thank you!