innovation from within
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Innovation from Within
Jamie Flinchbaugh
Our Agenda
• Innovation defined• Innovation at all levels• The lens of value – everything starts from the customer• Frame the problem• Close the knowledge gap before closing the performance gap• Experimentation drives learning, and nothing else• One tool to put it all together• Closing thoughts
Innovation
Innovation Defined
Innovation builds on fundamentals
Putting these fundamentals together leads to strong innovative organizations
@ Every level of the organization
• Continuous improvement, everybody … everydayM
ake S
ign
ifican
t C
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ge H
ere
One big problems
10 Problems
100 Near Misses
1,000 Contributing Factors
The Customer Lens - Value Added Activities
1. … must be something the customer recognizes as being important and is willing to pay for.2. ... must alter the process output, the product must change.3. ...must be done right the first time.
Must meet all three criteria
Value added activities...
Framing the Problem
1. Wrong trajectory, Wrong Destination
2. Statements Written in Stone3. Skipping to Solutions and
Making Assumptions
The Knowledge Gap
What do I not understand that I need to learn?
Close the knowledge gap before closing the performance gap.
What is the best method to gain that knowledge?
Learning Through Experimentation• Observe and analyze the problem• Brainstorm potential solutions• Implement solutions• Directly observe the results
Employees as ScientistsDescription Why?
• Lean organization employees are a community of scientists
• Empowered and encouraged to constantly test and challenge established standards
• Problems only worse when unaddressed
• Employees are in the best position to make suggestions for improvement
Structuring Experiments:The Scientific Method
Hypothesis Definition
• A tentative assumption made to draw out and test its logical or empirical consequences
Generic Hypothesis
• “If we do this, we expect to get that”
Hypothesis Example
• “If I take a left turn at this stop light, I expect to get home five minutes faster.”
Why Create a Hypothesis?
• Provides direction to the ideal state• Prevents becoming sidetracked• Can’t ensure successful solution without a plan or
expectation• Inability to recognize success without a criterion• Source of ALL process learning
Project Area: Owner:
Background & Problem
Statement
CurrentCondition
TargetCondition
Steps,Schedule andMeasurements
Information should FLOW and be simple.
The A3 is a method to structure, capture, communicate, and coach.
Project Area: Owner:
Background & Problem
Statement
CurrentCondition
TargetCondition
Steps,Schedule andMeasurements
Information should FLOW and be simple.
The A3 is a method to structure, capture, communicate, and coach.
What is the problem?
What do we need to learn?
What does good look like?
What actions will get us there and
how will we know?
Jamie Flinchbaugh
• Jamie@LeanLearningCenter.com• www.LeanLearningCenter.com• www.JamieFlinchbaugh.com
Contact me at any time
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