innovation in service delivery - pennon group · 2013. 10. 17. · innovation in service delivery...

Innovation in Service DeliveryPUROS Business Improvement Programme

Jo Ecroyd

Michael Wigmore

The Vision

• Remotely managed networks and

assets

• A flexible, mobile enabled, multi-

skilled workforce

• Central control of our people, our

assets and our information

The Vision

Time

Current A

sset Conditio

n

Non-IT Cost to Serve

Environmental Impact

Asset Capabilit

y

Increased MTBF

Reduced level of reactive work

Lower carbon footprint

Fewer pollution incidents

Reduced chemical usage

Remote monitoring

Remote control

Unmanned operation

Improved staff efficiency

Effective use of information and knowledge

Problem prevention rather than resolution

PUROS Business Case

Next Generation

SCADA

Business Process

Review

Pilot

Studies

Monitor & Analyse

Manage Tasks

Execute Tasks

Manage Resource

Availability

Manage Resource

Sign On / Sign Off

Stock Management

Implement

Integrated SCADA

Productivity Management

£2.4M saved

Scheduling

Clean Network Optimisation

Waste Process Optimisation

Time

Pro

ce

ss

Va

ria

ble

eg

En

erg

y

Predictive Engine:

predicts the impact of process

disturbances

£ $ €

Upper Constraint

σPredictive Control Optimisation