inspiring young leaders in challenging times, joel fagg
Post on 01-Nov-2014
754 Views
Preview:
DESCRIPTION
TRANSCRIPT
Inspiring Young
Leaders
in
Challenging Times
Joel Fagg
General Manager
The Palace Hotel
&
Basingstoke Country
Hotel
Hotel Key Facts
The Palace Hotel Basingstoke Country
Hotel
• Derbyshire
• Built 1860
• Leisure base & large
event hotel
• 122 – Bedrooms
• Banqueting for 350
• Event space for 550
• Private Leisure Club
• 130 – Employees
• Hampshire
• Built 1980
• Corporate and MICE Hotel
• 100 – Bedrooms
• Banqueting for 180
• Event space for 440
• Private Leisure Club
• 105 – Employees
Successful leaders have to
change with the times
26 Years
Leaders Face Challenges
Successful Leaders Grow Business
Be A Follower
Try Leading
Modern Day General Manager
• Business leader
• The hotel is run as your own
• Strategic
• Have to be close to everything
– Sales
– Revenue
– Financial
– Operations
– Health & Safety
– People
– Business development
Your Modern Day Team Are Key
• Business culture
• Passion
• Motivation
• Dedication
• Peoples’ people
• Multi skilled
• Real world training
• Engaged
Blessing White
22%
14%15%
23%26%
People perform best when…
Challenge Trust Freedom Progress
Revenue Management
• 24/7 monitoring
• Tracking trends
– Your business
– Competitors
• Daily Revenue Maximisation Meeting
• Right reports
• Challenging decisions
• Standing out from competitors
• Incentives
• Modern approach
• Try new things
Systems
• Revenue
– Travel Click = Hourly
– STR = Daily
– Booking channel = Daily
• Financial
– Procure Wizard = Purchasing
– SAP = Accounts
– Fourth = Payroll
• Internet
– Data
– Competition information
• Reports
Changed Clients
Business & leisure both want Bookings channels
• Value for money
• Offer
• Comparison
• Online
• Top of listings
= Daily updates
• Agents & 3rd parties
Feedback Social Media
• No paper comment cards
• Online surveys• Trip Advisor
• New clients & offers
• Bookings
• Feedback
Do I dare to disturb the
Universe?
top related