insurance sector transformation strategy
Post on 16-Feb-2017
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Insurance Transformation Strategy10
Operation
Help Desk
CoreChannels
IT
Analytics
Integration
Enterprise
HR Finance
AccountingBudgeting
policy claimreinsurance
omni channel
APIsrelations with aggregators
criticalfordigital
disruption
criticalfordigital
disruption
mustforoperationalefficiency.
commissions
Don’tdefineITstackconsideringtheproductthatyouputin
enterprisestack!.Otherwords,DonotuseSAPBW!
marketing automation
crm
www
mobile web
mobile app
sales
compliance management
YoucanputSAPR/3forthisstack.AsdatabaseSAPoffersSAPHanaandyoucanuseit.Buthardwarecostswillbeveryhigh!Keepcustomizationratio
below%20!ConsiderSAPR/3implementationcosttodecide.Itcannot
betoomuch(itiscommodity)!
Don’tdefineITstackconsideringtheproductthatyouputin
enterprisestack!.Don’tuseSAPPI!
SalesForce,SugarCRMorMicrosoftDynamicsareproducts.Andtheyallhavemarketplace.Youcanusethem.SalesForceisthe
mostexpensiveone!
SAPR/3,OracleERPandZOHO,MicrosoftAxaptaisotherplayers
inthisstack.
MicrosoftSQL2016isappropriateconsideringperformanceandcostandalsoimplementationcosts!OracleDbisveryexpensive.Stayawayfrommpp
appliancesolutions!
ForMachineLearningalgorithms,MicrosoftAzureisverygoodandbetterprice.TheotherplayerisSASbutit
ismoreexpensive
reportsmodels
newproductsmean,youroperationhastobereshaped!
Especiallyapplicationmonitoringwillbecritical
IfyouputSalesForce,SugarCrmorMicrosoftDynamics,youcaneasilyhandleomni
channelstrategy!
fraud
forfraudanalytics,FRISScanbeusedfornon-life
insurance.
underwriting
new product development
contract
collection & reimbursement
Billingportal for agents
RuleEngine
Bpm
WebServices
hardwarearchitectureiscriticaltocontrolcost.DoBetteranalysisforappliancessuchasIBMPureorOracleExadataetc..HardwarecostsvsOperationalheadcountcostshassomekindof
trade-off
modularityandsoaiscritical.stayawayfromoldtech.Thisisalongterminvestment!
somevendorsprovidechannelsmodules,someofthemgiveswebservicesto
increaseflexibility
aggregators
somevendorsprovidecoreandsomeITstackstogethersuchasreporting,bw,
channelappsetc.)Isthisagoodthingorbadthing?Youshouldevaluatethis!
Thisgivesyoucostefficiencyinshortterm,butyouloselongtermflexibility,
timet2marketetc..Thistrade-offimpactsdigitaltransformationstrategy.
collection & reimbursement
Billing
benefit
quotation
productsarenotsomatureassapr/3.sotheremaybeconsolidations&mergers!
thiscanbehandledeitherincoreorenterprise!trade-
off
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