integrating with microsoft dynamics crm

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Integrating with Microsoft Dynamics

CRM 4.0Kynan Fraser

Integration

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Landscape

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Integrated Landscape

Integration Is Really Two Things

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Data Transformations Technical Implementation

Types Of Enterprise Integration

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MANUAL AUTOMATED

How to Automate Integration

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They might not just “plug in”

Where does the logic go?

How to Automate Integration

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How Do We Connect to MS CRM?

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Web Services

WSDL

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CRM Integration - Issues

Technical

Non-technical

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Authentication

Configuration

Documentation

Interface changes

Case Study #1

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Active Directory

Web BrowserFirewall

SharePoint ServerWCF 3.5 ServicesIIS 7 Web Server

Windows Server 2008

SQL Server 2005Windows Server 2008

Firewall

Web Browser CRM 4.0IIS 7 Web Server

Windows Server 2008

SAPwebMethods Integration Server 7.1WebSphere MQ 6.0

Windows Server 2003 R2

Case Study #1

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Case Study #2

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Visibility

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Wrap Up

1) Why?

2) How?

Easy.

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Contact details

KYNAN FRASERPhone: +61 2 9900 5731Email: kynan.fraser@customware.net

QUESTIONS?